I knew that I'd stumbled across some pretty special people from my first communication with Intore. I was having some trouble getting my visa back from the embassy in DC and as soon as I mentioned this, Shelly was on the case, offering everything she could to try and help me sort the situation out despite the fact that it was not at all in her job description! From that moment I knew I was in amazing hands.
I had initially planned to use Intore for 3 days, to make a round trip from Kigali to Cyangugu, but once I was on the ground ended up spending far more time with them. They were amazing and made it all so easy for me.
Even though I had only planned to use them for a short part of my trip, Shelly and Paul went above and beyond - offering to pick me up from the airport at midnight, calling my hotel when I got stranded in Nairobi overnight due to a cancelled flight, coming back to my hotel to check that my lost luggage turned up at the hotel and then making a long rush hour drive back to the airport when it became clear that it hadn't. They also arranged a last minute change hotel change for me which meant I got to spend the night at the beautiful Nyungwe Forest Lodge and was one of the highlights of my trip.
Shelly suggested the perfect itinerary for me, recommended a number of local projects for me to visit, offered to make introductions where she could and took me out to visit Agahozo Shalom Youth Village on her own time as she was so excited for me to see their work.
I was traveling alone but from the minute I arrived in Rwanda I felt like I had a family around me. I knew that if anything came up during my stay (even on the days that I wasn't using their services) Intore would be there day or night to help in any way that they could.
My actual trip was fantastic. My driver, Arthur, was friendly, professional, and a great guy to spend 6 hours in a car with.
I will be back in Rwanda in a few months and wouldn't dream of using anybody else. Intore are kind, generous, super professional, and hugely committed to making sure you have the most amazing time in Rwanda.
Thank you Shelly, Paul (and Arthur) for an incredible trip.
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