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Reviewed March 17, 2018 via mobile

Worst customer services. Unprofessional staff and totally rude.

We went there on a Wednesday night, after having drinks and food (we were four), the time was almost 1am and we decided to ask a bill and a POS to pay.. They had put the system down willingly so that we can pay cash, after a very long discussion (more than one hour and half), nothing productive other than quarrels was going to happen, the manager who was away wasn't helpful at all. We decided to leave one car there.. the next morning we come and cleared with a POS!!

We never got a receipt because the financial manager was not there!!

Our experience was totally embarrassing. Will never return to this place definitely

Date of stay: March 2018
Trip type: Traveled with friends
Thank Hirwa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2018

To take cars and customers hostage because classic Hotel card payment system is failing.
It is not only a lack of professionalism but also constitutes a poor understanding of what called cashless
Banks now have 24-hours customer service and they can help with connection problems
Please also produce EBM invoices instead of inappropriate ones, which may lead to tax evasion

Room tip: not recommendable
Date of stay: March 2018
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Ndumbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2018

Good Hotel which has beautiful garden you can be there for relax, good hotel for travellers,good food, friendly staff and better service, more helpful and quiet place, it's easy to access by all means.

Date of stay: March 2017
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Ismael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2017

Wi-Fi throughout the hotel. Comfortable beds, friendly service, and good food. Live band in the patio area of the restaurant on Friday evening. We stayed in two different rooms on two separate occasions and we were pleased each time.

Date of stay: January 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank StoreyLindsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2016

i have been at Classic Hotel for a 2-weeks workshop and has Proven to be So successful. I love the beautiful Gardens.. very relaxed.. The food is Great... Wi-Fi every where and The welcoming staff .. So great to business professionalism.

Room tip: The Standard King size room is affordable and comfortable.
Date of stay: October 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank B.commerce 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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