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“idyllic with gorgeous views”
Review of The Manor Hotel

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The Manor Hotel
Ranked #10 of 48 Hotels in Kigali
Certificate of Excellence
Washington DC
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“idyllic with gorgeous views”
Reviewed June 13, 2011

A charming hotel probably offering the best views in Kigali. While service could be spotty or slow, the staff were all so polite and trying to be helpful that it was hard to get too upset. There are two restaurants with decent food( continental, Indian) with a third Chinese restaurant about to open. The rooms were very clean and comfortable. Internet service sometimes was very good, and spotty or down, at other times. but it worked well enough ,most of the time. The best thing about this hotel was its peaceful location and gorgeous views from the lawn, the bar, and both restaurants. Note that my review makes an allowance for the fact that Rwanda does not have as well developed a tourist or service infrastructure as other African countries, such as Kenya, where I would expect higher standards and the same hotel might rate more poorly.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
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    • Service
Helpful?
3 Thank sdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Kigali, Rwanda
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 18, 2011

As a constantly traveling business woman in Africa it takes a lot to annoy me to the point of writing a bad review on trip advisor however 1. Apon arrival I was informed that I could not pay with a Mastercard and that I would have to make my own arrangements to get cash. 2. No internet connection in my room. 3. Barely any of the staff speak enough english to take an order. 4. The carpet looks like it has never been cleaned, it was matted with hair and grime. 5. My arranged driver was 20 minutes late to collect me and take me to my conference in the morning. 6. The circuit for my lights and television blew, which took the maintenance guy about 30 minutes to figure out before I pointed it out to him. 7. The music is SO loud and goes on until 11pm, after calling reception I was told to be patient and wait til it ended. 8. No hot water in shower. 9 When I asked to have a room with hot water reception just didnt bother to call me back. 10. After having had to call down to reception a million times the receptionist passes me over to the IT guy and I over hear her saying "its room 313....AGAIN" Well Manor hotel, you have successfully blacklisted yourself from one of the biggest international organisations...

  • Stayed May 2011, traveled on business
    • Value
    • Location
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Helpful?
12 Thank review96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2011

I definately enjoyed my stay at the Manor. I have been tarvelling into Kigali for the last 2 years and was unsure wether to change from my usual hotel. There restaurant experience was what convinced me to stay.
I stayed in the hotel at which seemed to be a very busy time which i later learned was a wedding.
Upon check in i met a manager Emmy an English man who was very speedy yet polite at getting me checked. I had a drink later in the bar and had an issue with a waiter who seemed uncertain on how to make charges for my visa but the manager Emmy came and cleared the problem and even gave me a complimentary drink.
My stay at the hotel was brief but i will be defiantely changing to this hotel on futre visits to Kigali.
first class attention from first phone call (to check parking arrangements) over a two night stay to leaving ; the quality of rooms and ambience was above expectations.;
On checkout at 3am i forgot my code for my safe and rang down to reception and instantly the manager emmy came to open it and helped me to take my luggage down to the lobby. He entertained me whilest my taxi arrived even though it was obvious he was very busy with the wedding.
If you run into any problems i suggest you ask for emmy the manger he seemed to clear all mine efficently

  • Stayed August 2010, traveled on business
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Helpful?
1 Thank Cristopher12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havant, United Kingdom
Level 6 Contributor
177 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed January 4, 2011

Definitely a welcome addition to the hotel scene in Kigali. A comfortable, well-built hotel with good facilities and, most noticeably, well-trained, friendly and polite staff. My stay coincided with their New Year party and the staff even arranged for me to change rooms at 0300 when it was clear that my original room was affected by the party's music. Earlier there had been a few issues with my restaurant bill but as soon as the maitre d' became aware of the problem he solved it promptly and courteously. Just don't forget that junior restaurant staff need thorough training too!

  • Stayed December 2010, traveled solo
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Helpful?
1 Thank leonetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2011

stayed here in october with friends for 2 weeks.had a great time ,the staff are very friendly, the hotel was beautiful and very clean. nothing bad to say about it. would definately stay again.

  • Stayed October 2010, traveled with friends
    • Value
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Helpful?
1 Thank nic187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 3, 2011

Very neat place, located conveniently in Nyarutarama near the MTN center, various restaurants and right opposite the golf course. Decorations and general comfort is superb. Unlike everywhere else in Rwanda, you can actually depend on getting your food and drinks on time. Although the food is a bit pricey for many people, the room charges are much lower than all other competitors that can offer equivalent quality such as Hotel Serena and Mille Collines. The Manor is also much closer to Kanombe international airport, with the aforementioned hotels both being downtown and Laico located in in Kacyiru.

  • Stayed July 2010, traveled as a couple
    • Value
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Helpful?
3 Thank TheQw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 2, 2011

From the moment I walked in the staff was very helpful and incredibly friendly. For someone who has been travelling to Rwanda before, this can sometimes be a rare experience. The rooms are all decorated in a beautiful and tasteful style- luxurious bathroom.
I travel extensively for work and stay in so many hotels. The Manor is a stand out in every category- and especially in Africa. The owner and designer of this hotel has hospitality perfected. Thank you! But also your staff knows the meaning of hospitality. Everyone speaks perfect English (for someone who doesnt know a word in French this is very helpful).
The hotel is situated in a perfect part of town. Its one of the safest areas and only a quick cab ride away from the centre.
The fact that the hotel offers a flawless bank service was a surprise to me. Within a few minutes I had my business well taken care of.
The restaurants are good and I especially enjoyed the pasta.
Exclusive, quiet, private and perfect.
This hotel has brought up the Rwandan hotel standards a notch. I highly recommend it.

  • Stayed November 2010, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank agsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Manor Hotel

Property: The Manor Hotel
Address: Nyarutarama | 64 Kg 552 St, Kigali, Rwanda
Phone Number:
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 48 Hotels in Kigali
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Manor Hotel 4*
Official Description (provided by the hotel):
Sitting grandly in Kigali, within close proximity to Kigali's most exclusive addresses. A two minute walking distance from the golf club, five minutes drive from the Genocide Memorial Center and a ten minutes walk from Rwanda's newest landmark the Kigali Convention Center. At The Manor Hotel, the magnificent décor and the contemporary design of the lobby welcomes you to an experience to remember.. Our rooms are tastefully designed with an emphasis on comfort and style. Chic and contemporary, the bedrooms come complete with state of the art amenities including complimentary broadband and Wi-Fi, LCD TV with international and satellite channels, Air conditioned rooms, minibar, and room service. The Manor Hotel has three gourmet restaurants and a roof top Bar. Choose from mouth-watering Indian and Pakistani cuisine at Shere Sardar Restaurant or a quintessentially English tradition of afternoon tea at Marcos Restaurant & Lounge. Where you can find Italian and continental cuisine to choose from. If that is not enough to choose from why not try or famous Chinese cuisine at Silks restaurant The O'connells Bar and pub offers a selection of alcoholic and non-alcoholic drinks and appetisers in a stylish atmosphere. Home to a fitness centre, sauna, steam room, , swimming pool, and Spa at The Manor Hotel is a beautiful sanctuary of wellness and fitness, offering Hair cuts and hair treatments, facial, body treatments and massages by talented therapists. The Manor Hotel has two meetings and events rooms. The meeting and events rooms, one of Kigali luxury event spaces, is an ideal venue for a business meeting, private dinner, grand ceremony or wedding. Shere Sardar or Marcos is a perfect venue for a more intimate event. * Please note that the check-in time is 10:00am and check-out time is 11:00am. An early check in or late check out can be requested depending on availability. ... more   less 
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