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“very little value for money paid”

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Hotel Des Mille Collines
Ranked #8 of 47 Hotels in Kigali
Dubai, United Arab Emirates
Level Contributor
87 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“very little value for money paid”
Reviewed December 5, 2010

USD188 for two single beds pushed together, the beds were for children, very narrow, mosquitoes in the room as well.

I almost booked 4 nights but I was scared off by their 'mickey mouse' online reservation system and prior experience with poorly managed hotels in Africa region.

The first had A/C that did not work, some maintenance came to room, no idea how to fix it, had to telephone looking for him one hour later, returned with another helpless guy.

Two tiny stools in the room, no where else to sit but on bed. Refused to give me and iron / ironing board (euro-style, wait until next day and pay extortionate dry cleaning charges)

Finally had to repack only to change rooms and my room had a safe that did not lock.

There are good hotels in Africa, this is definitely not one of them.

  • Stayed December 2010, traveled on business
    • Value
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Helpful?
1 Thank numberoneson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBrekelmansKigali, General Manager at Hotel Des Mille Collines, responded to this review, December 14, 2010
Dear Numberoneson,

I am very surprised and sorry the read your experiences as this is definitely not what our team and I stand for and what we try to achieve on a daily basis and approximately 30-35 reviews in this forum tend to agree based on their reviews . I noted your remarks and will look into them in order to see what went wrong and rectify accordingly.

Kind regards,

Marcel Brekelmans
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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692 reviews from our community

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Rating summary
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Kigali, Rwanda
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 29, 2010

I have stayed in many hotels around the world on business trips and i must say Mille Colline is top 5. Hotel Mille Colline has a certain ambience that makes your stay comfortable, relaxing, and enjoyable. The entertainment by the pool bar in the evenings is not to be missed.
Staff at the hotel are very friendly and make you feel right at home. Service is very punctual and all in all its a very pleasent stay.
I would definately recommend this hotel to anybody wishing to visit Kigali.

  • Stayed July 2010, traveled on business
    • Value
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Helpful?
1 Thank GregMiranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amstelveen, The Netherlands
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 10, 2010

Very friendly and service-minded staff. Good restaurant; Good swimming pool; Rooms are fine, airconditioned with a balcony. Pleasant atmosphere.
Speed of food-service may improve!!

  • Stayed October 2010, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank PFS1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almere, The Netherlands
1 review
Reviewed November 3, 2010

a nice hotel, the only thing i missed was in the fitness a running belt.
two or three belts would be nice

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank inekepetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 30, 2010

Difficult to know where to start. Eating breakfast overlooking the panarama view of Kigali city (best croissants in town): Swimming in one of the cleanest pools in town; Sipping Muitzig beer at the poolside african style bar with live entertainment most evennings. The hotel has been recently renovated and under the watchful eye of Marcel the GM, the service is both friendly and professional. We spent six great weeks at this hotel with 2 kids and highly recommend this hotel for both the traveler and businessman.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank SamelaKigali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 21, 2010

Stayed in this hotel for two days this time and have visited on other ocassions too. The transformation of this Hotel Rwanda under new management is unique, especially taking into account the customary African experience when improving service- and comfort levels. You will not recognize the place if you have been to MC longer than half a year ago: the bar and pool area are very cosy and state-of-the-art and the atmosphere is very lively with theme nights and live music most days. Half of the rooms are totally renovated and the rest will be done within a month or so. Service levels have improved visibly and management is always at hand to check, train and entertain.

  • Stayed October 2010, traveled on business
    • Value
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Helpful?
1 Thank Chalky_Africa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harderwijk, The Netherlands
1 review
Reviewed October 17, 2010

My recommendation for a stay in Kigali, Rwanda.
An hotel in the centre of Kigali with all the facilities needed.
Perfect location, very good restaurant, nice (pool)bar, good entertainment, very comfortable swimming pool and several activities. Also the place to be for good business networking on the evenings where there is happy hour.

Overal a very good price/quality balance and the place to be in Kigali.

Menno van Ommen

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bente9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Des Mille Collines

Property: Hotel Des Mille Collines
Address: 2 KN 6 Ave, Kigali 1322, Rwanda (Formerly Kempinski)
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 47 Hotels in Kigali
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Des Mille Collines 4*
Number of rooms: 112
Official Description (provided by the hotel):
Located in the Rwandan capital, Kigali, and made famous in the movie "Hotel Rwanda," Hotel Des Mille Collines is the perfect blend of authenticity and remarkable hospitality. ... more   less 
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