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Reviewed 4 weeks ago

Wow! Highly recommend a stay a the Retreat at Heaven. My deluxe room was amazing! Comfortable bed with super soft sheets, two private seating areas, huge bathroom, private outdoor rain shower (such a treat!). I also enjoyed the provided robe and slippers - a special touch. And the shampoo/soap/etc smelled wonderful and were in eco-friendly containers! The staff were very friendly and helpful, and the morning buffet was relaxing and delicious. Quiet location with scenic views. I was impressed by the thoughtfulness of the environmentally friendly construction, and an on-site reverse-osmosis system for providing drinking water was a bonus. Plus, my group took a morning yoga flow class - which was wonderful.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank leaa943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theheavenrwanda, Owner at The Retreat, responded to this reviewResponded 2 weeks ago

Dear Lea,

Thank you for such a glowing review of your stay with us at The Retreat! We do care deeply about the environment and we're so glad you noticed all the little ways we go organic and run th property in an eco friendly manner! We hope to welcome you back soon! Alissa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

I can't say enough great things about The Retreat and even the neighboring facilities like Heaven Restaurant and the other activities like yoga, tours, etc. The rooms here are the best I've stayed in and really meet high luxe international standards, with local elegance. It is small enough to get really personal experience and the staff seems really eager to serve. The food is also great and it's nice and quiet but still close to city center. I love staying here after I've been traveling around the country and before I fly out. The beds are amazing!

Room tip: they are all good!
Date of stay: January 2020
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank SaraStenDel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theheavenrwanda, Guest Relations Manager at The Retreat, responded to this reviewResponded 4 weeks ago

Thank you so much for your detailed review of your stay with us. The team strives to meet international standards, and we’re glad that we did. We are also happy that you enjoyed our state of the art facilities, your customized experience with Heaven tours, and fitness classes like yoga and Zumba. And yes – our guests do rave about our beds – they are handmade organic mattresses from Devon, England!
Until we see you again,

Best wishes

Ignace
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

Beautiful resort in a great area in Kigali. The staff were accommodating and friendly. The rooms were spacious, clean, and beautiful. The breakfast from the restaurant was also very good (try the shakshuka!). We would definitely stay here again.

Date of stay: October 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank Leandra O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theheavenrwanda, Guest Relations Manager at The Retreat, responded to this reviewResponded 4 weeks ago

Thank you very much for your review and for the shout out to our breakfast Shakshuka (the owners’ favorite too!)

Best wishes

Ignace
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2020

excelent place, seems that I was in the country side, no noise, great services like the gym which is very complete, the spa, and also the swimming pool.
THe attendant in the front desk were very satisfactory, always with nice smile,

Date of stay: September 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank MarioVaisman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theheavenrwanda, Guest Relations Manager at The Retreat, responded to this reviewResponded January 9, 2020

Thank you for choosing us over and over again. We are glad you enjoyed the gym, spa and swimming pool. I will pass your kind remarks to the front desk team.
Please come see us again

Best wishes in 2020

Ignace
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2020

Wonderful hotel that has a top notch cocktail, food and spa program. Would highly recommend especially given the staff. Rooms 11 and 12 have the best views. The hotel restaurant next door also has terrific food.

Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank AmyandDeanHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theheavenrwanda, Guest Relations Manager at The Retreat, responded to this reviewResponded January 9, 2020

Thank you for your delightful review about your stay with us. We are very glad you enjoyed the cocktail, food and spa.

Warm wishes in 2020

Ignace
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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