I'm not entirely sure how this received such good reviews. My friend and I found it to be a deeply average midrange hotel with mediocre service.
Golf Hills looks nice from the outside, but the rooms are bland and small, and lacking the basics: for a business style hotel at more than USD100 per night, you expect better than small foam mattresses, no provided toiletries and a small bottle of drinking water in a city where the tap water is off limits.
The service was a real disappointment: when my friend rang to ask for more water, he was instantly accused of asking for too much and scolded that he was lucky to get the "free water" he did. Except for the same price room in Ruhengeri, a rural area with much less competition, we had more water, included toiletries and real mattresses.
Ordering food was another pain: a margarita pizza took more than an hour to arrive, for no good reason, no apologies and when it wasn't busy. Not good enough - although seems to be a theme, reading other reviews. We were later told they "forgot" the order, which only makes it worse.
Could be a nice place with a bit more care and a bit less stingy cost cutting. Ruhengeri proved this price point in Rwanda need not be threadbare
- Official Description (provided by the hotel):
- Welcome to Golf Hills Residence A place you feel at home away from your home with a mixture of Western-African interior designing and a warmth welcome from our highly trained staff and outstanding services. We are always overwhelmed each time we receive new guests because it is another occasion to show how much we care about them. It is a legacy we have built over the years among our guests across the world since Golf Hills Residence started, where we are also honored to have received a traveler’s choice award from TripAdvisor. ... more less
- Reservation Options:
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- Also Known As:
- Golf Hills Residence Hotel Kigali