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“very nice restaurant, accommodations so-so...”

Heaven Restaurant & Boutique Hotel
Ranked #6 of 201 Restaurants in Kigali
Certificate of Excellence
Price range: $15 - $60
Cuisines: International
More restaurant details
Restaurant details
Good for: Romantic, Special occasions, Large groups, Families with children, Scenic view, Business meetings
Dining options: Dinner, Lunch, Late Night, Breakfast, Delivery, Reservations
Description: Heaven Restaurant & Boutique Hotel is an American-owned, private, serene property opened in May of 2008 in the lovely neighborhood of Kiyovu. Started as a social enterprise to improve service levels in the hospitality sector and create employment, Heaven is consistently ranked one of the country's top restaurants with a spectacular ambience on a custom-built outdoor terrace overlooking the entire city. Heaven Boutique Hotel has 22 beautifully appointed hotel rooms with a salt water heated swimming pool, an open air state-of-the-art gym, ensuite private bathrooms, local artwork, free wifi, unlimited coffee/tea/purified water, 24 hour security, just steps from downtown Kigali. In addition to 22 rooms currently in operation, our 11 room new luxury hotel called The Retreat is now open! The Retreat is a new property with 11 luxury rooms all with peaked ceilings and private outdoor terraces, a gym, spa and swimming pool!
Reviewed August 14, 2016

Our family of four spent three nights in the hotel and ate multiple meals at the restaurant. The accommodations were fairly basic, and I think this might have been because they shunted us off to the older units as we had the misfortune to be in town during a pan-African conference. In all honesty I'm not sure if the hotel was responsible for this or Tusker travel, but it seemed strange that these were the most spartan accommodations on the trip when we were in such a big city. Our tented camp in the Serengeti trumped the hotel rooms we had.

The restaurant has lots of delicious options for vegetarians, and you can eat well for a couple of days without having to eat the same thing twice. Buffet breakfast will fill you up. Make sure you leave room for the mango-ginger crisp - you will want to eat that one more than once….

The staff were all very friendly and helpful - since we'd climbed Kilimanjaro the week before we had a lot of extra gear that we didn't need to take to the Virungas, and there was no problem leaving it at the hotel between our two stays there.

The location is quite good - al fresco dining, and you are close to many other restaurants and stores.

Would we go back? Yes, certainly to eat, but probably not to stay unless I knew we were going to be in the newer rooms, and I guess I'd want to assure myself ahead of time they were worth the expense given our experience with the rooms we had.

Date of visit: July 2016
    • Value
    • Service
    • Food
Thank 3waytieforlast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_Restaurant, General Manager at Heaven Restaurant & Boutique Hotel, responded to this reviewResponded August 19, 2016

Dear 3waytieforlast,

Warm greetings from Heaven Restaurant!

Thank you for your valued time to post such a detailed review on our TripAdvisor page.

We are so pleased to read you had a wonderful experience in our restaurant and it is indeed very kind of you to specifically mention our wide variety of vegetarian dishes, filling breakfast and our mango-ginger crisp which our guests easily get attached to.

We take great pride in our staff because of their commitment to provide outstanding customer service and we are happy you experienced this firsthand.

With reference to the rooms, we have noted with regret that your comfort was not to your expectation. Kindly note we have different room categories and we reserve rooms based on availability and specific requests. On a positive note, we are currently demolishing our guest house right next to the restaurant and in its place will be an 11-room luxury hotel. We truly hope you will give us an opportunity to host you again when you are back in Kigali.

With sincere regards,
Minnie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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402 - 406 of 1,005 reviews

Reviewed August 13, 2016 via mobile

Had the banana leaf salad, a phenomenal taste experience. My beef filet was cooked exactly as ordered, delicious. The plantain chips and guacamole were very well done and the brownie ice cream dessert was decadent. (could have had more ice cream). Beautiful view, deck and service. Would definitely visit again when in Kigali.

Date of visit: August 2016
Thank cglynn724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_Restaurant, General Manager at Heaven Restaurant & Boutique Hotel, responded to this reviewResponded August 19, 2016

Dear cglynn724,

Warm greetings from Heaven Restaurant!

Thank you for your wonderful review with reference to your final night in Kigali. Thank you for highlighting many of our menu options that are unique, creatively presented and mouth-watering too. Our aim is to exceed our Guest's expectations through amazing food and exceptional service and it is always a joy for the team whenever we receive such glowing remarks.

It was a pleasure to host you and we look forward to welcoming you back soon.

Best regards,
Minnie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2016

I loved their coffee most.
Located in the city center of Kigali, its a few minutes walk away from the Banks.
The waiters are very fast, friendly and flexible.

Just add fruits to your break fast to spice it a bit.

Date of visit: August 2016
Thank ugandasafaris p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_Restaurant, General Manager at Heaven Restaurant & Boutique Hotel, responded to this reviewResponded August 19, 2016

Dear ugandasafaris p,

Thank you very much for posting your review on our page.

We are so pleased to learn that your experience during your visit was to your satisfaction. Coffee was great, location was good and the Servers were not only fast but they offered personalized service too.

We have noted our fruit variety was limited and we shall improve and make our breakfast more attractive. You shall certainly notice a difference on your next visit.

We look forward to welcoming you back again soon.

Best regards,
Minnie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2016 via mobile

Our hosts at Sabyinyo recommended this place on our return to Kigali, and they were so right. Absolutely stellar dinner here: superb food, great service (I believe the young man's name was Jean-Didier?) and a beautiful view of the city at night.

Date of visit: August 2016
Thank LtDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_Restaurant, General Manager at Heaven Restaurant & Boutique Hotel, responded to this reviewResponded August 19, 2016

Dear LtDan,

Thank you for taking the time to post your review on TripAdvisor.

We sincerely appreciate your favorable compliments regarding our superb food, great service and the beautiful view. We are also thrilled to note the hosts at Sabyinyo endorsed Heaven without hesitation.

Thank you for the special mention of Jean-Didier who went out of his way to ensure your evening was exceptional. He will be more than inspired to read your kind comments and this will certainly motivate him to continue offering memorable experiences to all our guests.

We look forward to another opportunity to be of service to you in the not too distant future.

Best regards,
Minnie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2016

I stayed with my family for a couple of nights and enjoyed the restaurant both for breakfast and for some snacks and drinks. The playground was great for the younger children, and the adults enjoyed the pleasant surroundings and the shop. Thank you to all the staff for being friendly and helpful

Date of visit: August 2016
    • Value
    • Service
    • Food
Thank Jodie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heaven_Restaurant, General Manager at Heaven Restaurant & Boutique Hotel, responded to this reviewResponded August 19, 2016

Dear Jodie P,

Warm greetings from Heaven Restaurant!

Thank you so much for choosing to stay with us and for sharing your accommodation and dining experience on TripAdvisor.

We are so delighted to note you had a lovely time during your visit and it is even more heartwarming to read the playground and restaurant were a major highlight. Our number one goal is to provide outstanding customer service and we are very proud of the level of service provided by our staff.

We look forward to welcoming you back for another great experience soon.

Warm regards,
Minnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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