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All reviews rooftop bar modern hotel infinity pool the city view rooms roof restaurant comfortable bed and pillows goat stew breakfast spread rooms are nice an excellent hotel tea and coffee the general manager great shower first floor great facilities kigali city conference facilities
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4 - 9 of 129 reviews
Reviewed May 9, 2019

The roof top lounge is great, if you are there. Great view, good drinks, adequate bar food. At night it makes sleeping in the rooms very difficult. Stay on a lower floor or at another hotel.

The rooms are nice and comfortable. The bathrooms have large rainfall showers.

The breakfast has a variety of good food, fruits, juices. They will cook you omelettes.

Room tip: Lower floors, mountain view, or another hotel if you want quiet at night.
Date of stay: May 2019
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank TheDybbuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KennM61, General Manager at Ubumwe Grande Hotel, responded to this reviewResponded May 13, 2019

Dear Atlanta,
Greetings from Ubumwe Grande Hotel!
Thank you very much for taking your time to review us and for the feedback.
We apologize for the noise and we are working towards reducing the volumes at night.
Thank you for staying with us and we look forward to hosting you again the next time your in Kigali.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019 via mobile

very nice hotel , room are big and comfortable, very clean bathroom new furnished, breakfast is very good a d tasty the location is in the center of Kigali , rooftop restaurant is very good
I recommend this hotel

Date of stay: May 2019
Trip type: Traveled on business
Thank khaledE607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KennM61, General Manager at Ubumwe Grande Hotel, responded to this reviewResponded May 15, 2019

Dear Khaled, greetings from Ubumwe Grande Hotel!
Thank you so much for taking your time to review us and for the wonderful feedback.
We are so glad that you enjoyed your stay with us.
We look forward to hosting you again the next time your in Kigali.
Thank you for the recommendation!
Thank you and see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2019 via mobile

My son and I enjoyed our stay here.The rooms are nice with a beautiful scenery of the city.The staff were also very friendly.However, my son was a bit dissapointed because he had the urge to swim but found the pool under maintenance.

Date of stay: April 2019
Trip type: Traveled with family
Thank Roving757308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KennM61, General Manager at Ubumwe Grande Hotel, responded to this reviewResponded May 5, 2019

Dear Roving,
Greetings from Ubumwe Grande Hotel!
Thank you very much for taking your time to review us and for the feedback.
We are glad you and your Son enjoyed your stay with us.
Allow us to apologize for the inconveniences / disappointment caused to your Son regarding the pool.
But as a Hotel we have to ensure that our pool is well maintained and clean for your clients.
We therefore look forward to making this up to you the next time your in Kigali.
Thank you and see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

I enjoyed my stay in the hotel. The rooms were good, the service was awesome, and the food was top notch too. I particularly enjoyed the hotel terrace where you can get a splendid view of the hills of Kigali

Date of stay: March 2019
Trip type: Traveled on business
Thank Runsewe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KennM61, General Manager at Ubumwe Grande Hotel, responded to this reviewResponded April 21, 2019

Dear Runsewe,
Greetings from Ubumwe Grande Hotel!
Thank you very much for taking your time to review us and for the wonderful feedback.
We are so happy that you enjoyed your stay with us.
We look forward to hosting you again the next time your in Kigali.
Thank you and see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2019

Fine place for holding meetings (availability of nice tables and chairs, audio-visual systems well set, air conditioning systems to adapt people good feelings, etc.), enough staff to interact with visitors while fulfilling their needs regarding provision of foods, drinks and any other service legally offered in the hotel.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank seemeon2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KennM61, General Manager at Ubumwe Grande Hotel, responded to this reviewResponded April 10, 2019

Dear Seemeon, Greetings from Ubumwe Grande Hotel!
Thank you very much for taking your time to review us and for the wonderful review.
We are glad you enjoyed your stay with us and we look forward to hosting you again the next tie your in Kigali.
Thank you and see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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