The setting and decor are pretty impressive. Multiple levels, lots of thought went into the design and decor. The huge loungey chairs are nice. It's packed at night, with more of a nightclub crowd. All of that is great. But food and service? Incredibly hit or miss. Actually, scratch that. Service is pretty much always a miss. Servers who have no idea what is on the menu, look at you like you are an alien when you ask for one of the few cocktails they have, etc.
But the food? Sometimes you think they have a chef there that actually knows what he is doing. The pasta with ragu was really good. And lots of their pastas sound good, and I'd love to try a bunch. But then you go and do something like order a pizza. Even one with "mozzarella" in the description, because you are sick and tired of the joke pizza served around Kigali with Gouda on it. And instead you get yet another terrible pizza, with a scattering of Gouda and none of the mozzarella you paid for. And in this case, it's entirely inexcusable, as Papyrus is owned by the same people that own Masaka Farms - the one place in the country that does actually make passable mozzarella.
So you give it another try. And this time you make an even worse mistake. You order the foccacia with tomato and mozzarella. It comes out. And you immediately start looking for the number for the Italian embassy, to let them know what a grave affront this is to their culture, and that anyone with Italian citizenship associated with this abomination should have their citizenship immediately revoked. I mean, the only thing in common with foccacia that this actually had was that there was flour involved. I don't think there was any yeast involved, or olive oil. It was, I think, one of their pizza doughs, or maybe chappati - very flat and round. It was greasy and flat, and only half-cooked. It had a little bit of tomato, and the tiniest bit of mozzarella inside. I would have sent it back, but I knew that the server would not have had the slightest clue what to do.
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