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“Nice setting, clueless food”
Review of Papyrus

Ranked #14 of 151 Restaurants in Kigali
Certificate of Excellence
Cuisines: African, Indian, Italian
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Late Night, Outdoor Seating
Reviewed December 23, 2012

The setting and decor are pretty impressive. Multiple levels, lots of thought went into the design and decor. The huge loungey chairs are nice. It's packed at night, with more of a nightclub crowd. All of that is great. But food and service? Incredibly hit or miss. Actually, scratch that. Service is pretty much always a miss. Servers who have no idea what is on the menu, look at you like you are an alien when you ask for one of the few cocktails they have, etc.
But the food? Sometimes you think they have a chef there that actually knows what he is doing. The pasta with ragu was really good. And lots of their pastas sound good, and I'd love to try a bunch. But then you go and do something like order a pizza. Even one with "mozzarella" in the description, because you are sick and tired of the joke pizza served around Kigali with Gouda on it. And instead you get yet another terrible pizza, with a scattering of Gouda and none of the mozzarella you paid for. And in this case, it's entirely inexcusable, as Papyrus is owned by the same people that own Masaka Farms - the one place in the country that does actually make passable mozzarella.
So you give it another try. And this time you make an even worse mistake. You order the foccacia with tomato and mozzarella. It comes out. And you immediately start looking for the number for the Italian embassy, to let them know what a grave affront this is to their culture, and that anyone with Italian citizenship associated with this abomination should have their citizenship immediately revoked. I mean, the only thing in common with foccacia that this actually had was that there was flour involved. I don't think there was any yeast involved, or olive oil. It was, I think, one of their pizza doughs, or maybe chappati - very flat and round. It was greasy and flat, and only half-cooked. It had a little bit of tomato, and the tiniest bit of mozzarella inside. I would have sent it back, but I knew that the server would not have had the slightest clue what to do.

    • Value
    • Atmosphere
    • Service
    • Food
Thank L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 - 99 of 136 reviews

Reviewed December 22, 2012

The setting is truly beautiful; two spacious open floors of with stylish, rough hewn wooden tables and chairs and an amazing view of Kigali. The menu is extensive, with many Italian, and not so Italian, options. Most of us ended up having a simple grilled fish, which was good. Our colleagues who eat here often swear by the pizza and pasta dishes. Service was a bit distracted but very gracious and accommodating to our various questions and requests (we were a table of 8 with several people with specific food restrictions). The music is loud, which can make conversation across tables challenging for a large group, but that's the nature of the restaurant so one should just embrace it and enjoy the atmoshpere!

Thank TravelsWithoutCharli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

Hard to find as books/maps all have old location (new one is just past Africa bite). Amazing view and outdoor location. One of the coolest bars I have EVER been too. Pricey food and not the greatest but the views of Kigali are amazing and lots of great drinks. Sunset over Mount kigali and the city lights are spectacular. Went twice while in Kigali as wanted to take friends to appreciate the view and atmosphere (outdoor covered lounge). Highly recommend for drinks at sunset and some good restaurants around if want something else for food (we went to Africa bite).

Thank ryanmahaffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

Papyrus was closed and reopened few months ago in a new location not far from the old one. The new place is huge and has a fantastic view. The upper floor is a bar which is busier than the restaurant. papyrus has a large number of expat customers. I tried the Pizza and it is good. I have been there 3 times already.

Thank Hisham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

Having several teethin problems like confused staff and shortage of water etc - BUT - pizzas are great and athmosphere is terrific, specially weekends. Its a cool place with best views in Kigali, a rooftop terreace and a lively dico. The place to be in Kigali. Hint; Order your next drink in good time before the one you are sipping is drained........

Thank KristheCroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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