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“Good, clean hotel with a great view”

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Mercure Creolia Saint-Denis La Reunion
Ranked #2 of 12 Hotels in Saint-Denis
Sydney, Australia
Level 5 Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good, clean hotel with a great view”
Reviewed November 4, 2012 via mobile

Spend 4 nights at the Mercure Creolia, room was clean and view incredible.
Hotel is rated 4 stars by French standard but if you compare it with Asian standard, probably should think of a 3 stars.
Room was very large with a queen bed , we had a big bathroom very bathroom and separate toilets and all the amenities that you would expect from a Mercure. however, what stand out about the Creolia is the staff, very helpful. (Was late putting my dry cleaning but staff went out of their way to make sure that I got it back the same day- this is vey unusual in a French hotel.
Couldn't get an answer from the helicopter company but staff managed to get them for me... This is for me the real luxury

Stayed October 2012, traveled as a couple
Helpful?
1 Thank voyagevoyage40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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578 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
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English first
Level 5 Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 26, 2012

My husband and I disagree on the rating - I would say 3 stars in comparison with other places in Reunion, while he says 1, because he can't think of anything he really liked about it. So we're settling on 2 stars.

We were surprised when we arrived in our room: it was small and smelly, like a room where people have been smoking cigarettes in for years and then tried to get out of the smell with air freshener. It honestly gave me a headache unless we kept the window open, which we did as much as we could. The bed was comfortable, but also small, and the entire room seemed kind of drab. We've stayed at a Mercure in Indonesia, and remember that one as being much much nicer than this one.

The pool is large and beautiful, overlooking the city and the ocean, but it's unfortunately very windy there (and seems to be frequently), making it difficult to lie by the pool, which is how we had planned to spend our last afternoon before leaving the island.

The hotel is also removed from the town center, reducing your dining options, unless you have a car or want to take the shuttle into town (which no one told us about, so we didn't even learn of until we were about to check out). We ate dinner there, and it was good, but the breakfast options seemed ridiculous. Either 16 euros per person for a buffet, or 8 euros per person for a continental breakfast that consisted of non-fresh juice, coffee sitting around in a big thermos, and rolls. We actually left early so that we could go eat breakfast at the airport before our flight.

However, I did think the staff were friendly, they give a free welcome juice or punch, and you can print things (like airplane tickets) for free, which was greatly appreciated. They also have free wifi that worked reasonably well. Overall, it just didn't seem like it was worth the price.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank KatC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURECreolia, Directeur général at Mercure Creolia Saint-Denis La Reunion, responded to this review, October 31, 2012
Dear Client,

Thank you for the time that you took to give us a feedback on your stay.
We, for sure, take into account your commentaries.
However, if you have had asked a duty manager during your stay, it would have been possible for us to make changes in order to resolve your problems and make you more satisfied of your stay. Our aim is that our clients can have a nice and peaceful stay in our hotel, and we feel bad for you that you left not mostly satisfied.
It would have been interesting to know what you thought was missing in our breakfast buffet, as we can also still improve our buffet to satisfy even more clients. We actually made a satisfaction investigation and the result was 92% of satisfied clients.
We can always improve as i said to you.
Regarding the bad cigarette smell in your room, in few weeks, our hotel will be a completely non-smoking one.
We, however, take into consideration your commentaries, and hope that you will be satisfied in further trips.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviewed October 16, 2012

We stayed here for 2 nights during our honeymoon in Feb. The rooms are beautiful and breakfast is a treat. The view from the pool is gorgeous overlooking the town. I would definitely go back there if I have the chance. Dinner at the hotel restaurant is also good.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkyZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2012

Everything you'd expect from Mercure. The hotel was lovely and the staff very helpful.
Stayed just the one night but would definitely return. Had great views and very nice food.
I would recommend this hotel for longer stays. I think one night was not enough time to make the most of the restaurant and hotel pool.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tigerkp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toulouse, France
Level 6 Contributor
114 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 15, 2012

Went there for a couple of days. Rooms have all you come to expect from a mercure hotel, the food was excellent and the pool with a panoramic view over the city is great. There was a nice band playing by the pool in the evening which gave a really nice ambiance to relax and get in the mood.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wannabecanadian21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Creolia Saint-Denis La Reunion

Property: Mercure Creolia Saint-Denis La Reunion
Address: 14 Rue du Stade Montgaillard | 14 rue du Stade Montgaillard 97400 Saint-Denis - Ile de La Réunion, Saint-Denis 97400, Reunion Island
Location: Reunion Island > Arrondissement of Saint-Denis > Saint-Denis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 12 Hotels in Saint-Denis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Creolia Saint-Denis La Reunion 4*
Number of rooms: 107
Official Description (provided by the hotel):
107 Rooms hotel including superior, luxury and 2 disabled rooms. Located near the airport, the city center and overhanging St Denis bay. The hotel features a restaurant, bar, swimming pool with terrace, jacuzzi and fitness center. The Mercure Creolia offers a piano bar with good atmosphere each day of the week and thematic evenings with entertainment around the pool. Also offers 7 meeting rooms (300 people). ... more   less 
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Also Known As:
Mercure Creolia Saint-Denis La Reunion Hotel Saint-Denis
Mercure Saint Denis
Accor Saint Denis
Mercure Creolia Saint-Denis La Reunion Reunion Island

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