I was trying to come up with something good about this hotel but the only thing that I can think of in that regard are the friendly staff. Most of them were very courteous, friendly and eager to help. I particularly like to mention Agatha, one of the receptionists. Her friendly attitude and smile could actually convince you to stay in this otherwise mediocre place.
The place is plagued with a myriad of problems. To start with the carpets in the corridors as well as the rooms do not seem to have been cleaned for a long time. As a result the whole place has a stuffed atmosphere and the odour in the rooms as well as the corridors is repelling. Of course you will get used to the odour after a few minutes though it is the same thing all over again once you stepped out and came back. They would do well to get the carpet the hell out of that place and replace it with tiles. The rooms are definitely spacious so that is a plus but the wash basin in the bath room is so high that if you are shorter than six feet you would find it awkward and even challenging to brush your teeth or wash your face. Then there was the air conditioning. This only has one control, on and off and whatever you select is a problem. I stayed there in July so the weather in Abuja was not very hot and it is possible to stay in the room without the AC. However when turned off the AC has a continuous disturbing cracking sound. It wont help if you turn it on as the noise is even louder. You may also find it to be too cold in the night but since you cant turn it down you have to turn it off and that means back to the cracking sound. There was also a problem that I did not face anywhere else. The duvet cover and bed sheet were damp and one particular night they were practically wet. I asked them to change, which they promptly did but the problem was actually not solved. They say this is because they steam dry the sheets instead of ironing them. That might well be true but what I need at the end of the day is a warm bed. Not a damp duvet cover and sheets.
I could go on about the breakfast which has a wide selection but is more or less the same every day for 12 mornings and the Nigerian scrambled eggs and the fresh fruit are the only two things that I could say were any good. I want to keep this review short but I have to mention their laundry service which could actually be called cheating. Since the hotel does not supply iron and ironing board I sent two shirts to be washed and pressed. Came back two shirts terribly pressed but not washed. That meant I am now 1100 Naira poorer with two shirts which are in worse condition than when I gave it to them. I think this gives you a good picture of a hotel which charges USD 240 per night and has pretty much nothing to show for it. However, I observed that other similar hotels were also either the same or worse so this practice of charging incredible price for mediocre service is the norm and not the exception in Abuja. My advice is stay at the Hilton if you can afford it or go for the smaller places that charge around 130 USD for reportedly better service.
- Official Description (provided by the hotel):
- Chelsea Hotel Central Area-Promoting the essence of exquisite style in the capital of Nigeria. Located 40 mins from the Airport in the Central Business District of Abuja. It offers a touch of African style to its already celebrated International appeal. Its facilities include - kitchenettes, suites, swimming pool, gym, 400-person conference hall, free wireless and many more.Chelsea Hotel Wuse 2 - New boutique hotel for business travelers located in the city center. It's facilities are limited but it compensates for this with its higher service standard and cheaper rates. ... more less
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