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“Hilton Abuja” 2 of 5 bubbles
Review of Transcorp Hilton Abuja

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Transcorp Hilton Abuja
Ranked #3 of 79 Hotels in Abuja
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Hilton Abuja”
2 of 5 bubbles Reviewed December 18, 2013

Poor quality and little value for money. It took ages to check in and endless problems with the credit cards. The room was nothing special, the TV set did not work, etc etc. The cost of the brekfast is outrageous.

  • Stayed December 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Dario G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, December 24, 2013
Thank you for your recent stay with us at Transcorp Hilton Abuja and for taking the time to leave a feedback.

I am disappointed we did not succeed at meeting your expectations and I apologize for our failures and the inconveniences caused you.

We are conscious of the importance of speedy check-in and check-out and we are constantly reviewing our processes to ensure our Guests do not experience delays. I would also like to assure you of my commitment to ensuring that all our Guests get value for money spent in our hotel. Your comment on the price of our buffet breakfast is noted. Permit me to mention that our Piano Lounge and Pastry Corner offer cheaper alternatives to the buffet breakfast at the Bukka.

Thank you once again for your valuable feedback. We look forward to welcoming you back soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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993 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
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London
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed December 15, 2013

The Hilton is one of the most expensive places to stay in Abuja. The value is in broads range of facilities & the consistent level of service. Not really great but nearly always good.
The importance of which becomes obvious if you've ever stayed in most other hotels in Abuja!

Room Tip: Avoid the smoking floors and ask for a room close to the lifts!
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank O B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, December 16, 2013
Thank you for the review of your experience at Transcorp Hilton Abuja.

I am glad you were pleased with our range of facilities and the consistent level of our service delivery. Please be assured that we will continue to create experiences that add value to our Guests' stay.

Once again, thank you for your valuable feedback. We look forward to welcoming you back to our hotel soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed December 12, 2013

If you are familiar with Africa you know the Hope Diamond would be easier to find that a true five star hotel.

I am basing my review on the "improvements" the hotel has had over the years. My last stay in Abuja was several years ago and I was quite pleased with changes the Hilton has implemented. There is still a LONG way to go...but it is better than before!

I agree with other reviewers check-in/check-out process requires a long wait any time of day. I did notice the staff was much friendlier than years ago. Smiles and welcomes. Not demands and rudeness...great change!

Bukka lunch buffet is ok...the bbq chicken was their best dish. I have nothing but compliments for the staff. SMILES galore and great service.

My disappointment... my linens... I had a room with two beds... One bed had linens that smelled terrible. I am not sure if they had ever been changed! Lucky for me the other bed appeared clean. Overall the room looked clean... I noticed one of my coffee cups was cracked and unusable..... but I just wonder if anyone has ever changed any of the sheets/duvets???

The cable had a variety of channels. A vast improvement from years ago! I do think the hotel should offer free wifi in public areas. It would be helpful to send out a quick email home.

I purchased an item from the handicraft village. I bought a framed piece of art but was not able to get any information about the piece or the artist. It would be helpful if this was made possible... people back home like to know the story behind the pieces.

Over not a bad stay....there was plenty of hot water and I did not experience any power outages...but if you are a frequent traveler in Africa you count that as a good stay!

Room Tip: The hotel has high demand and there are no real privileges or deals with the hotel. You get a room...
See more room tips
  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BerninVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, December 16, 2013
Thank you for your recent stay with us at Transcorp Hilton Abuja and for creating the time to give a feedback about your experience.

I am glad you were impressed with the improvements we have made in the hotel over the years, especially the service attitude of our Team Members. I would like to assure you that greater times are ahead as the hotel is schedule for a major refurbishment next year.

The service gap you highlighted is noted and has been addressed with the Housekeeping team in order to improve our service delivery. Please note that Wi-Fi internet connection is available in all public areas and bedrooms of our hotel.

Thank you once again for your views and we look forward to welcoming you back soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
4 of 5 bubbles Reviewed December 10, 2013

Very good, the front officer are very accommodating, but there are some information that needed to be pasted or make know to the customer at the point of checking in. information like cashless payment and the charges.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, December 15, 2013
Thank you for leaving a feedback about your recent stay with us at Transcorp Hilton Abuja.

I am glad you found our hotel very good and our Team Members made your stay enjoyable. Your comments about information at the Front Desk are noted and we will review our processes to ensure our Guests are well-informed about new policies.

Thank you for choosing our hotel and we look forward to welcoming you back soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Harcourt, Nigeria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 9, 2013

Transcorp is normally first class but this time they did not live up to expectation. The hotel was overbooked resulting in my having to wait for hours for a room. In addition, they seemed to favour some people over others and were not assigning the rooms on a first come basis. Eventually, very late at night I got upgraded to the presidential suite to compensate but the room smelled rancid probably due to lack of use and the TV did not work. On my second day, the central cooling system failed and so we had to sweat it out in our meeting room. Aside from these, every other thing was ok. Transcorp management needs to manage their reservation system better and do a little bit more preventive maintenance

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Chinyere O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, December 15, 2013
Thank you for choosing to stay with us at Transcorp Hilton Abuja and for taking the time to leave a review.

I am disappointed we did not succeed at exceeding your expectations during your stay with us; I sincerely apologise for our failures and assure you of our efforts at creating a refreshing experience where every guest feels cared for, valued and respected.

Once again, thank you for your valuable feedback and we look forward to welcoming you back to our hotel soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
351 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
3 of 5 bubbles Reviewed December 7, 2013

Hilton in Abuja was very expensive, without including internet. Even Executive floor does not include internet. Costs are over 20$ a day.

The style is similar to older Las Vegas mega hotel: multi wings and several floors of cookie cutter hotel rooms dating from late 1980s without much work on the rooms.

Good things: gym very complete, lots of choice and variety at the outdoor restaurant by the pool, complete ice cream bar by the pool, huge pool, cheap and nice spa and hair salon. Also,the location is secure, with sufficient distance from the street, hotel provides you with 4 bottles of water a day,

Bad things: stay away from uncooked veggies (colleagues got sick on salad bar), Internet very expensive.

Valuable Tip: The 10th floor is the Executive level and has a very good executive lounge and dining area. Breakfast and canapés are included and are worth it. There is an Internet station. Great views on the pool.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MarySL00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, December 9, 2013
I wanted to thank you for your recent review of our hotel.

I am glad to know that you enjoyed the location and security of our hotel, the exclusivity of our Executive Floor and Lounge, our 24-hour Fitness Center, our outdoor pool and the offerings at our Fulani Pool Restaurant.

Although internet is not free across the hotel, please note that it is offered complimentary for all our Gold and Diamond HHonors members. I am also delighted to inform you that plans are at advanced stages for the renovation of our hotel. On completion of the project, our rooms decor and furnishing will wear a contemporary look and feel.

Thank you once again for your views and we look forward to welcoming you back soon. Safe travels!

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
80 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed December 6, 2013

This is the first time that I have stayed for a long period in any hotel, that is 5 nights. Generally comfortable during the whole stay. The reception staff was very friendly and welcoming. The room was comfortable but given that this hotel has been operating for a long time, the decor and the furniture would probably need some new ideas. The shower is moderate and to my mind could be better. The breakfast and a couple of dinners that I had in Bukka Restaurant was normal, nothing fantastic as the selections of food are perhaps meant for the locals. The staff in the restaurant was generally friendly and very helpful. Bad experience during one of the nights when the electricity went off for 3 hours but thanks to the management, all affected guests were given a 50% rebate on the room rates for the night. This was. A good gesture.

Room Tip: No tip here
See more room tips
  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AnuwarBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, December 9, 2013
Thank you for leaving a feedback about your experience during your recent stay with us.

I am glad you had a comfortable stay and enjoyed the hospitality of our Team Members. I am delighted to inform you that plans are at very advanced stages for the renovation of our hotel; our rooms decor and furniture will surely wear a contemporary look and feel when the project is completed.

I would also like to thank you for your understanding during the unfortunate power outage that occurred during your stay. I apologise for all inconveniences caused whilst assuring you that we have put mechanisms in place to prevent a recurrence.

Thank you once again for choosing to stay with us and we look forward to welcoming you back soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Transcorp Hilton Abuja

Property: Transcorp Hilton Abuja
Address: 1 Aguiyi Ironsi St | Maitama, Abuja 900001, Nigeria
Phone Number:
Location: Nigeria > Abuja State > Abuja
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Abuja
#4 Best Value Hotel in Abuja
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Transcorp Hilton Abuja 5*
Number of rooms: 670
Official Description (provided by the hotel):
Located in the center of Nigeria's capital city in close proximity to government offices, business and diplomatic districts, Transcorp Hilton offers 670 art-deco style rooms and suites for the comfort of discernible travellers. The spacious, bright and airy rooms are complete with original artwork and have large windows with stunning city views. Catch up with work at the desk, check your emails with high-speed internet (fees apply), recline on the mini chaise lounge or simply re-energise in the marble bathroom. From local Nigerian and continental cuisines to themed international buffets, Transcorp Hilton offers a delightful culinary experience with 4 restaurants and 4 bars. The hotel boasts a hi-tech, 1200-persons capacity Congress Hall and 24 meeting rooms. All benefit from natural daylight and individually controlled air conditioning, creating an ideal location for board meetings, press conferences, receptions or private dining parties. The mezzanine and foyer areas surrounding the Congress Hall enjoy natural daylight and provide an ideal location for registration, exhibition or display area, refreshment, breakfast or pre dinner cocktails. For the fitness enthusiast, the hotel boasts a well-equipped fitness center including saunas, a large hexagonal outdoor swimming pool and children's wading pool, 3 tennis courts, 3 squash courts, volleyball and basketball courts. ... more   less 
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Also Known As:
Transcorp Hilton Abuja Hotel Abuja
Hilton International Abuja
Hilton Abuja
Abuja Hilton

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