I stayed at the Safari for five nights attending a conference and I found the overall experience very satisfactory. It is not my first time to Windhoek so I know that it has several good places to stay for a very reasonable price. Hence, the difference I see in the Safari is that it is well suited to what seems to be its two major group of clientele, conference participants and groups of tourists heading to or returning from the many tourist destinations in the country.
Reception staff show a good degree of professionalism and courtesy but I think this behavior needs to be consistent. The girl who checked me in was actually quite aloof at first and was barely paying attention to me while I waited at the counter for nearly ten minutes to ask one simple question. This got me very angry and I was considering talking to management when this same girl responded to my requests very politely and in the most friendly manner just after about an hour.
In terms of the amenities it is important to remember that the Safari actually is two hotels in one place. Apparently the Safari Court is the better one and costs slightly more than the Safari Hotel which is rather old and a bit cheaper. I stayed in the latter and all in all it is not bad. The most inconvenient thing about it for me was the key with its large key holder. I don't know how much it would cost to change to automatic digital locks from these old ones but I am sure it would make a lot of difference in improving the appeal of the hotel. If I were to decide not to stay at this place next time, it would certainly be because of the old locks and keys.
Food is not bad in the morning and for lunch when most things are fresh but the dinner menu seems to be taken out of the fridge and put on the buffet. The only consolation was that the standing chefs can make you great stir fried dish as you wait. Since you have choices between beef, chicken and game or even plain vegetarian this I think is the best bet.
One other inconvenience I think may put off many people is the difficult internet connection. It rarely works in the rooms so you have to go to the lobby if you want to get a connection and even then it can be quite unreliable as the speed goes up and down frequently. Oh and one other thing. The room services. Dont try the room service unless you are desperately tired. It could take them anything between forty five minutes and an hour if at all they remember to come. I was equally disappointed when I was told that I can not get an iron and iron board to press my shirts for my meeting in the morning. What is more, they charge 3 USD if you want your shirt pressed (double if it is urgent). This, I think is totally unacceptable for a conference venue whose main clients are meeting participants that are very likely to need such a service. I believe it is wrong if the hotel is trying to make money out of such services.
So in general my stay at the Safari was pleasant but not really outstanding. Would I stay here again? Only if I am attending a meeting there. Otherwise I am sure there are other equally good places in the city center.
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- Also Known As:
- Safari Hotel Windhoek