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“Does the job!” 3 of 5 bubbles
Review of Safari Hotel

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Safari Hotel
Ranked #16 of 17 Hotels in Windhoek
London, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Does the job!”
3 of 5 bubbles Reviewed November 26, 2013

Feels a bit 'businessy' but the rooms were clean, air con worked and staff were pleasant. Nice pool area and public spaces. The food wasn't particularly impressive but does the job. Not a bad place for a day or two before exploring more of the country.

  • Stayed November 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 123Bree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SafariHotels, Manager at Safari Hotel, responded to this review, December 11, 2013
Dear 123Bree,

Thank you for your review and for the time you have taken to write about our Hotel.

We sincerely appreciate your compliments with regard to the friendly staff which we have conveyed to various departments.

Please do let us know when you next visit Namibia and stay with us. We would be very happy to show you some of the other upgrades we have completed since your last stay with us.

Warm Regards,
Melissa Stroh
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    10
    58
    95
    31
    18
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Polokwane, South Africa
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

Safari hotel is the 3 star sister hotel of the Safari Court Hotel. The hotel is old, and the rooms are in need of an upgrade; but it was clean and comfortable for our requirements. The breakfast was a good old classic full buffet; the coffee was delicious and the service was fantastic. The staff are very friendly and efficient. we had a blocked drain in the room, and it was fixed immediately. The facilities at the hotel are great; and the property is very secure.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cherie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SafariHotels, Manager at Safari Hotel, responded to this review, November 4, 2013
Dear Cherie K,

Thank you for taking the time to write a review about our hotel. We thank you and sincerely appreciate your compliments pertaining to the fantastic service you received. We have conveyed these compliments to our restaurant staff. We are most pleased that maintenance attended to your blocked drain so quickly.

We have initiated a number of upgrades in all our hotel rooms and refurbishments are on-going. We look forward to welcoming you to our hotel again where we would be very happy to take you on a site visit to show you our new facilities.

Please do let us know when you are next in Windhoek.

Kind Regards,

Melissa Stroh
Sales Manager
melissa@safarihotelsnamibia.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
windhoek
1 review
4 of 5 bubbles Reviewed October 15, 2013

Seven African countries were invited to the above mentioned tournament whereby all stayed at the Safari Hotel (pax of approx. 75 athletes and management). Each and everyone was impressed with the rooms, catering and friendliness of the hotel personnel. Transport to the different sport venues twice a day by hotel busses was on time as arranged beforehand.

Room Tip: No comments, although no athlete complaint of any disturbance or had any problems with comfort.
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  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ewald V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SafariHotels, Manager at Safari Hotel, responded to this review, October 18, 2013
Dear Ewald V,

We sincerely appreciate the time you have taken to provide us with such positive feedback on your recent stay with us. Thank you for your efforts.

We thoroughly enjoyed hosting the teams who participated in the African States Bowls Tournament and provided the transport with pleasure. We look forward to welcoming you back to our hotel for your next tournament.

Warm Regards,

Melissa Stroh
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Johannesburg, South Africa
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed August 8, 2013

This hotel is perfectly suitable for business people staying in Windhoek. It has everything you could need, bar, restaurant, wifi, comfortable rooms, transport, gym, etc. In general, the rooms are a little outdated and we had an issue as we were three, they put us in a room for two, but they were also kind enough to upgrade us to a room for four. Our breakfast was included, nice, no complaints. The fitness centre & spa was amazing! State of the art, brand new equipment and very professional staff - make sure to book for spa treatments. The staff were very friendly and helpful with finding safe transport to and from our dinner reservations. Would recommend to people staying in Windhoek on work/business trips or one-nighters.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nickykoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kochav Yair, Israel
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

Nice, clean and friendly hotel. Nice decor. Good value. Dinner was very good - we ate at the second hotel, taxi was arranged both to a restaurant and to the airport. Service at reception a bit slow. Rooms clean and comfortable, bathrooms OK.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Smadar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
891 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 485 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

Okay, well the first thing i have to say is that Windhoek must have some pretty good hotels...at the time of writing this hotel was ranked 17 out or 17 hotels in town.
Now if I read that before my trip i would have been quaking in my boots coming to stay here as part of my G Adventure. It is by no means a plush pad but my God, it does not deserve to be ranked as the worst hotel in the city!
The rooms are a bit tired and drab, but they were clean and spacious. The hotel pool was really nice and the breakfast was absolutely excellent. The staff were so helpful and the wifi was both free and quick. They have a god business centre which was free of charge and they offer a free shuttle to downtown Windhoek.
As long as you do not expect too much, the Safari will do you just fine, I simply cannot believe its poor ranking. i would have no problem whatsoever in staying here again and have no problem in recommending this place.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bozeman-Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Province of Malaga, Spain
Level Contributor
788 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 733 helpful votes
2 of 5 bubbles Reviewed July 13, 2013

Sunday 07th July -
The last time i stayed in the hotel safari was in May 2012 , after a long 11hour flight from London then. 8 hour delay in Joburg due to the misplacement of my bag .I arrived in Windhoek and an hours drive from the airport I arrived at the SH .
Once again check-in was painless and the female receptionist was helpful and quick which was good after all the travelling and waiting around in airports all I wanted to do was have a long shower and relax .
I was given a basement room which was big , with 2 big beds all for me .Rooms at the Safari are not cheap and the scuff / scratch marks on the walls were a bit of a let down .
During my shower it was also disappointing that the ceiling and coveing was black with mould . This build up is down to poor cleaning standards but because I was in need of a good hot shower I carried on .
My bed was comfy with clean sheets and bedding , later in the evening I ordered a egg-burger snack to my room while I was watching the wimbledon tennis highlights on the telly .The food arrived very plainly , no tray , just my burger and chips on a plate covered in cling film .
The waiter / porter gave me my bill to sign and then pointed out the cost of the food and hinted on a tip ! ..... I pointed out to him the delivery cost of the plate that was also on the bill , i said that's your tip .
After eating airport food I was looking forward to my burger it was ok but the bun was burnt which surprised me .......if you are preparing a meal and you burn it and you know it's not the best ......why give it to the customer ....Why !!!
The next day on checking out I discussed the shower and food concerns with the receptionist and I left for a short trip offshore.
Now lets fast forwards to yesterday Friday 12th July -
Again I was staying overnight in the Safari and then the next day I was travelling to London via Joburg .This time I was given a similar double bed basement room identical to the one I had on Sunday , this room was clean , comfy bed and the shower ceiling and coving were gleaming white .
I decided to have a meal in the restaurant the waiter explained there was a buffet service or I could go "a la carte" I fancied a nice T- bone steak with all the trimmings and a boat jug of black pepper sauce .I like my steak medium and juicy and I waited drooling for my meal , when it arrived it looked tasty then when I started cutting into the steak it was a struggle .
Each mouthful was a struggle - tough to chew , tasteless and a poor quality of meat .Infact I couldn't eat it I had to remove the tasteless mess from my mouth .The waiter asked me was I enjoying my meal I said NO the steak is tough and chewy I said good steak is succulent and full of flavour and sadly this is well below standard.
He never battered a eyelid , he never said I'm sorry about that .....and then nothing he just removed my plate .
After about 5 mins the waiter gave me the bill for my meal to sign , this shocked me the main attraction to my meal was the steak and it was a poor cut of meat , no flavour and tough . The chief who cooked it must have known its wasn't the best bit of cooking he had done .......but after all this I was still given a bill for 105 N$ .I told the waiter I wasn't happy and in the morning I also told the receptionist .
I would have been embarrassed to have given a bill to a unhappy paying customer .High standards are paramount in a restaurant , sadly maybe this was a one off but for me it wasn't just the steak that left a poor taste in my mouth .
Yes the restaurant is clean and stylish but if the cooking and presenting of the food is below standard No amount of smiles from the waiters will make up for the poor food . Having a meal is a total experience if the food is poor that will be the only thing that will be remembered .

Room Tip: Some of my low marks are because of the restaurant .
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  • Stayed July 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank cuddslfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Safari Hotel

Property: Safari Hotel
Address: Corner Auas & Aviation Rd | PO Box 3900, Windhoek, Namibia
Location: Namibia > Khomas Region > Windhoek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Windhoek
Price Range (Based on Average Rates): $
Hotel Class:3 star — Safari Hotel 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Safari Hotel Windhoek

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