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“Well appointed”

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AVANI Windhoek Hotel & Casino
Ranked #3 of 16 Hotels in Windhoek
Cape Town Central, South Africa
Level Contributor
168 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Well appointed”
4 of 5 bubbles Reviewed October 2, 2013

The room was comfortable, clean and well appointed, and nice to have a good view over the city. The work area could have benefited from a more suitable desk chair, but it was good to have internet access. My room was opposite one of the service rooms, and there was quite a bit of noise early in the morning with staff moving in and out with cleaning equipment. There is a good selection of television channels and room service was prompt, with a fair range of reasonably priced meals. The breakfast was adequate, although staff could have been a bit more attentive. There was a delay during check-in of 30-minutes, although I checked in after 2pm.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WP664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, October 10, 2013
Dear WP664,

Thank you for your review. We value all feedback received from our guests, positive or negative as it gives us an opportunity to continuously improve and enhance our product. We are happy that your overall stay with us was pleasant and look foward to you hosting you again.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

446 reviews from our community

Traveler rating
    73
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    111
    25
    17
See reviews for
38
129
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156
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 4, 2013

I visited this hotel recently with friends who lives in Windhoek and a good time was had by all. It is recommended to visit the rooftop bar at sunset for the wonderful sunsets and vistas.This hotel is very popular with locals and foreigners alike and one hears many languages on the deck, German being the most spoken followed by English, italian and French. A must visit if you are in Windhoek.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank JFHeymans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaborone
2 reviews
4 of 5 bubbles Reviewed September 4, 2013

This is one of the best hotels I have been too, the staff were friendly, courteous and ever so helpful and the fact that its situated in a mall makes it even more appealing. The rooms are large, airy and spacious, and the view of the city is breath taking!!!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yve86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, September 5, 2013
Dear Yv86,

Thank you for your review. We are happy that you enjoyed your stay with us and all our offerings. We look foward to hosting you again in the future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloemfontein, South Africa
Level Contributor
7 reviews
5 of 5 bubbles Reviewed September 4, 2013

The food is great in the Dunes Restaurant as is the service.The buffet in the Dunes Restaurant was excellent with Breakfast and Dinner. The rooms are spacious and clean. The staff are friendly and helpful. The Casino is a joy to attend with friendly and helpful staff.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank henknam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, September 5, 2013
Dear Mr. Henknam,

It is of utmost importance to us to ensure that the service, food and our complete product we offer are clients is of the hightest standard. We value and thank you for your review and look foward to hosting you again in our hotel.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed August 21, 2013

So all in all not bad. We arrived and we told they're overbooked. Unfortunately this process seems to grind to a halt as if they're waiting for someone to checkout hoping the problem solves itself.

After around 45 minutes, I was told I had an upgrade so all appeared great. What they didn't tell me is outside of my widow is a construction site and they start piling and driving trucks at 6am. It's not a nice way to wake up and if only they told me, i wouldn't have leapt out of bed thinking we're under attack.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, August 28, 2013
Dear Michael F,

Thank you foryour review, we value all feedback from our guests whether negative or positive. We will most certainly address the checking-in issue with our staff, and ensure that this does not happen in the future. With regard to the construction taking place opposite the hotel - we unfortunately have no control over the land nor what the HIlton chose to do with it. We can only apologise for the inconvenience that it causes our guests and many other businesses in the CBD area hope that this does not stop deter you from staying with us again in the future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Windhoek hotels

Lugano, Switzerland
Level Contributor
63 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed August 18, 2013

Stayed at Kalahari 3 nights in August.
When I was booking the hotel I checked the reviews about it and some people complained about the service, usually I don't care about it but in this hotel is really a problem. Very very slow and disinterested, specially, desk staff. Breakfast is great, huge buffet with a good choice, but then again service is bad..it took minutes just to ask and get a cup of coffee.
Location is great, very central and only few minutes walking from shoppingmalls and main attractions in WDH. Rooms are good as well and bathrooms big and modern( shower and bath separated).
It could be an excellent hotel but even if you don't care about service you ll be disappointed about it.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pilot_DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, August 28, 2013
Dear Pilot_DK,

Thank you for your review. We value your comments whether positive or negative. The manamgent and staff of the hotel continuously strive to ensure that we give our customers a memorable experince whilst they are with us. Service is key in the running of our business and we will most certainly take your comments seriously and take the necessary action to ensure that these type of occurences are avoided.
We hope that you make use of our facilities again

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centurion, South Africa
Level Contributor
285 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

My wife and I arrived at the hotel with a shuttle service that had been arranged by the hotel. We were collected at their international airport that is more than 40km outside Windhoek.
Upon our arrival at reception we were greeted in a friendly and polite manner, and offered a cool refreshing welcome beverage. The hotel porter took over the luggage from the shuttle driver, and we were also assisted with the luggage to our room. The room was found to be neat and clean with comfortable beds and also provided a nice view of the city.
We enjoyed breakfast and dinner at the Dunes restaurant where the food quality was found to be of a high standard.
We noticed that the hotel which is situated inside the Gustav Voight Shopping Centre, had undergone a major multi-million dollar refurbishment since our first visit in 2009.
We also visited the Oasis Bar and Lounge where we enjoyed some cocktail drinks and experienced the service as good and efficient.
We spent some time at the Kalahari Sands Rooftop Swimming Pool but found it difficult in obtaining someone to provide us with drinks there. My wife also spent some time in the spa where she was very satisfied with the treatment received.
Like all other Sun International Casino’s, the hotel casino was found to be well and efficiently run.
We experienced this as a nice hotel with friendly staff, although the service was a bit slow at times. We would definitely visit it again in the future and recommend it to friends.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeonKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AVANI Windhoek Hotel & Casino

Property: AVANI Windhoek Hotel & Casino
Address: 129 Independent Ave, Windhoek 9000, Namibia (Formerly Kalahari Sands Hotel & Casino)
Location: Namibia > Khomas Region > Windhoek
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Windhoek
#2 Spa Hotel in Windhoek
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AVANI Windhoek Hotel & Casino 4*
Number of rooms: 173
Official Description (provided by the hotel):
Centrally located in the hub of the city center. The newly re-branded AVANI Windhoek Hotel & Casino offers you a place to pursue both business and pleasure. All rooms are decorated to blend into their earthy surroundings and there's only one aspiration: to give you an unparalleled hospitality experience. So wherever you're coming from and wherever you're going, let the AVANI Windhoek Hotel & Casino in Windhoek be your first port of call. ... more   less 
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Also Known As:
Kalahari Sands Hotel Windhoek
Kalahari Sands Hotel And Casino

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