Relais & Chateaux (R&C) have a large scale of hotels belonging to their chain, some are more Relais (simple hotels), some more Chateaux (luxury hotels) – and the Heinitzburg is more a Relais. This just as a first remark, as you need to know what to expect! In other words, a charming place but do not expect 5-star luxury in every moment. But one also needs to be realistic, we are not in the middle of Europe but in Namibia, and for here this is definitely a nice place!
The location is very nice, on a hill, overlooking the city centre with great views (especially the sunset overlooking the city is great). A bit far from the centre by walk for people who do not like to walk for long but still relatively easy to get there (I loved the 10 minutes walk). I would recommend not to walk in the night.
Nice old building (a former small castle). The pool area looks a bit run down and is not very clean. The overall decoration has a bit too much of gold and silver (curtains etc.) which tends to be close to Kitsch for my taste.
The rooms are nice. The decoration is also a bit on the edge of being Kitsch (lot of silver and gold everywhere) but OK. They have of course all amenities you would expect from a R&C. They are quiet. The size of the rooms is good. Downside: the shower is made in a way that once you take a shower the whole bathroom is flooded. In my first room the air-condition did not work so I had to insist to get a new room. Staff reacted not very professionally when I complained.
Food is good, very good breakfast with good choice and good quality of all products. Unfortunately the coffee is really bad. Dinner at Leo’s was very good, the starter, main and dessert were very good. The only thing: the meat was not really tender for a fillet. The quality overall is very good. They have an extensive wine list with a good choice.
The staff are all very friendly and nice and try to accommodate you as much as possible. However, they are definitely not all on R&C standard: sometimes you have to wait long to get serviced, the do not know all details of high standard service, when there is an issue they do not know how to handle it etc. etc. – well the main problem is there is no manager around (see below), so whenever there is an issue it gets complicated, and then you realize this hotel is not on 5-star R&C level. I hope they can improve as it could be really a nice place.
This is from my perspective the weak point: R&C often have the owner or manager around and taking care of the guests – and this is definitely missing. You see it with the reception, with the restaurant: staff need some manager to tell them what to do, and the guests would appreciate a personalized management to make the difference to other 5-star hotels!
Knowing they are part of R&C, the expectations are high, and there are some improvement points. Overall a nice and charming place. However should I return to Windhoek I will most probably chose another hotel.
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- Also Known As:
- Heinitzburg Hotel Windhoek