We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely stay at Hilton”
Review of Hilton Windhoek

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Windhoek
Ranked #1 of 17 Hotels in Windhoek
A TripAdvisor Member
1
Reviewed February 11, 2014

Awesome stay! Service was excellent and the staff went the extra mile to ensure my business trip went smootly. I had some packages delivered 2 days before I was due to check in. When I checked in, shortly before midnight, the check-in staff had been informed about the packages and had it delivered to my room, in perfect condition. Will definitely go back for a holiday stay.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded February 13, 2014

Dear Guest

Thank you so much for your feedback, we are indeed happy to hear that you had a great stay with us and looking forward to Welcome you back very soon.

Best regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,429)
Traveler rating
Traveler type
Time of year
Language
  • More languages

816 - 822 of 1,429 reviews

Reviewed February 9, 2014

The hotel is brand new. The design is ultra modern - simply gorgeous ! The rooftop pub a definate to try , the views are astounding. The food was great , the staff extremely helpful and friendly. I will be back - thanks to the management and staff for an enjoyable stay

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JHBreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded February 11, 2014

Dear Guest

We are very much pleased to hear that you loved our hotel and its offerings, looking forward to Welcome you back very soon for more memorable stays with us.

Best regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

The hotel is very good and modern, but when it comes to service there is a great need of supervision. Three times I've tried to exchange money and the concierge did not have any amount. I've tried to book a tour and it was not possible to get any help. The food was good and breakfast excelent. Very expensive internet.

Room Tip: Higher floors have a nicer view
See more room tips
  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Luiza1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded February 5, 2014

Dear Guest

Thank you so much for your feedback, thank you for the great comments on our hotel's design.Our sincere apologies for not meeting your expectations regarding the service delivered during your recent visit. We will most certainly use your feedback to improve on the areas we fell short in delivering the brand promise. Great to hear that you enjoyed the food, please do not hesitate to contact me should you need any assistance upon your future returns.

Best regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

Everything about the hotel was very good. The staff were very friendly and helpful. The rooms were very comfortable and well kept. Lastly the food was excellent. A lot better than any Hilton I have stayed at in North America.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Leonie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded February 5, 2014

Dear Guest

Thank you much for your feedback and for choosing our hotel during your recent visit to Namibia. We are very glad to hear that you loved the services available and layout of our hotel, also for the fact that we exceeded your expectations.
Looking forward to forward to Welcome you back very soon.

Best regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

I am hesitant about recommending this Hilton because of our dining experience, but will still give it a "very good" rating. Just don't even think of having dinner there! First, for the positive. The rooms are beautifully decorated and very well-appointed. They are modern and spacious. The architecture of the building is very attractive, and the common areas are comfortable with modern furniture. They have a roof-top pool with a lovely view. The shop, although expensive, had a very nice selection of local and regional items. As for the negative, this must be one of the last hotels in the World to charge for the internet, and at an exorbitant rate as another reviewer pointed out. Our experience with dinner, unfortunately, was not commensurate with what one would expect at a luxury hotel. The dining room was quite full that evening and inadequately staffed evidently for a large crowd. We didn't really understand why - except perhaps that this was a Sunday night? We were seated at a table that had not been properly cleaned from the previous guests. We were missing cutlery and napkins, which after 20 minutes of waiting, we ended up pilfering ourselves from another area of the dining room which was evidently laid out for breakfast the next morning. It took about 45 minutes for our order to be taken. At this point, we were worried that the kitchen might close before we were served. We asked for a bread basket since the food was taking so long. After 15 minutes of waiting, we again resorted to self-service and grabbed a basket ourselves. The manager was around but seemed completely oblivious to our plight. The only person who provided decent service and whom we tipped later was the Maitre'D. She managed to get us a cheese plate for dessert even though we had been told that the kitchen was out of cheese! Anyway, mixed feelings...

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MartaH69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded February 5, 2014

Dear Guest

Thank you for choosing Hilton Windhoek as your second home during your recent visit to Namibia. Thank you for posting your feedback on our tripadvisor page and for sharing your experience with us. It is indeed very concerning to read that we did not exceed your expectations during your recent visit. We have noted and shared your feedback with the teams to follow up on and to improve the service levels to that expected from a brand of our calibre with the assistance of all the training progammes available within our brands. Please feel free to contact me should you need any assistance in the future and trust that we will welcome you back soon.

Best regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

Stayed here for a week in Jan. 2014. The staff are super friendly, the rooms were gorgeous though during the day you can here loud music from some store blasting all day long and unfortunately it's the same darn song...

We have executive rooms with lounge access. Lounge was standard, it did the trick. Concierge was great with arranging taxis to restaurants.

The rooftop pool is absolutely gorgeous! But... it's leaking thru the roof of the hotel... you can see it dripping.... which is a big shame cause I believe the building is not very old. That's going to be some major renovation in the upcoming months cause it's only going to get worse.

But overall very happy with this hotel and I would recommend it.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SunandFunMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded February 2, 2014

Dear Guest

Thank you very much for posting your feedback on our tripadvisor page, on behalf of the team at the Hilton Windhoek thank you for the great feedback. We are indeed glad to hear that you enjoyed your stay, our apologies for any inconveniences you may have experienced during your stay. Thank you for advising on the pool defects, we are aware of it and in process of ensuring that this is resolved soon.

Kind regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

Fantastic hotel with great rooms and convenient location. Very good for business trips. New and modern feel. Improvements required: 1. Hotel staff service levels need to be improved 2. Charging for internet is crazy and then per device is insane!!!

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Derek Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded February 2, 2014

Dear Guest

Thank you for your feedback, our sincere apologies for not meeting your expectations and for not providing the service expected from us. Your feedback has been shared with our teams, will most certainly make use of your feedback to improve on all areas. Once again our apologies, please do not hesitate to contact me should you need any assistance.

Kind regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Windhoek hotels
0.1 mi away
AVANI Windhoek Hotel & Casino
3.4 mi away
Windhoek Country Club Resort
2.8 mi away
Arebbusch Travel Lodge
Arebbusch Travel Lodge
#6 of 17 in Windhoek
249 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Hotel Heinitzburg
Hotel Heinitzburg
#4 of 17 in Windhoek
381 reviews
1.5 mi away
Hotel Thule
Hotel Thule
#3 of 17 in Windhoek
234 reviews
1 mi away
Hotel Pension Uhland
Hotel Pension Uhland
#8 of 17 in Windhoek
199 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Windhoek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Windhoek

Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Location: Namibia > Khomas Region > Windhoek
Amenities:
Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Windhoek
#1 Luxury Hotel in Windhoek
#3 Business Hotel in Windhoek
Price Range: $115 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Expedia, Agoda, Travelocity, Hotwire, Priceline, TripOnline SA, HotelQuickly, Cancelon, getaroom.com and Evoline ltd so you can book your Hilton Windhoek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Windhoek Hotel Windhoek

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing