I've stayed at the Windhoek Hilton twice now. November 2012 & November 2013.
Both times have been pleasant and unproblematic, and you can't beat the location for access on foot to the city centre, the parliament gardens and the Kristuskirche. It also conveniently sits on the main access roads to the big airport and Klein Windhoek in the one direction, and the shortest route to the city bypass/main route connecting North and South. I don't recall being bothered by traffic noise when the windows are closed (air con on).
The rooms are a good size and the beds in the double-doubles are comfy with soft linen. The bathrooms are a bit avante guarde for my personal taste in that they're quite "open plan" with the room and involve panels of frosted glass here and there, which is (a) great for adult shadow puppet shows, (b) mildly interesting if you're sharing the room with a loved one and (c) could make for some rather unique holiday memories if there are four adults sharing.
The Sky Bar views are lovely, particularly at sunset, however it does seem to be quite a popular drinking hole for the local beautiful people and gets phenomenally crowded with non-resident guests. I wasn't brave enough to have a swim amongst all the bar throng, but some people didn't seem to mind.
I was pleased that the Hilton appears to have stopped charging their overnight guests for underground parking in their own building. Although the daily rate in 2012 wasn't extortionate, it did seem an unnecessary annoyance last time.
The wi-fi isn't free. It isn't expensive either, but to Europeans used to it being standard and available all over, again, it does come across as an annoying petty revenue stream. In 2012, our room was just outside the reach of the wi-fi transmitter, so the best reception was sitting on the floor outside the room. In 2013 we were fairly close to the lifts and the reception in the room was fine. When a remote tent camp in Sossusvlei can manage free wi-fi, it does seem reasonable that the Hilton brand could chuck it in free too.
The breakfast buffet isnt bad, but a limited number of staff are trying to do too many tasks, like serve coffee, clear tables, lay tables and replenish the buffet. And none of them very well as a result. It would probably ease some of the stressload if the coffee was self-service from an urn, rather than guests needing to catch the eye of the over-busy lady zealously guarding the flask. The ladies cooking the eggs to order are just fabulous and their omelettes are lovely.
The lifts this visit were a bit confusing at first as nobody had mentioned you needed to touch your key card to the panel to activate the buttons to the room floors. Consequently I had a few extra journeys back and forth from the sky bar to the lobby before the penny dropped. And then the second penny dropped as to why this was possibly the case.
I can't comment on the restaurants in the hotel, or the room service as we were keen to explore and eat out. We didn't have a bottle opener in our room for a cold beer from the mini bar, but I guess we could have rung housekeeping if we didn't already have our own with us.
The lobby staff were attentive and effective.
It's a pleasant enough hotel - certainly one of the better ones in Windhoek. Clearly not in everybody's budget but there are savings to be had with advanced payment. We'll be staying there again next visit.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Expedia, Agoda, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Hilton Windhoek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Windhoek Hotel Windhoek