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“The only hotel to stay at in Windhoek” 5 of 5 bubbles
Review of Hilton Windhoek

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Hilton Windhoek
Ranked #2 of 17 Hotels in Windhoek
Adelaide, Australia
Level Contributor
93 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“The only hotel to stay at in Windhoek”
5 of 5 bubbles Reviewed June 30, 2012

This hotel beats any in Windhoek and IS the hotel of choice for tourists, business people and locals. Well set out, sharp design, staff willing to assist, efficiently run, not sterile, nice atmosphere, conveniently and centrally located. Reasonable rates, booking made online.

Arrival - easy, efficient check-in, nice welcome, good assistance with hire vehicle and parking, explanation of where breakfast is served, location of the sports bar, where the lifts were, discussion as to what floor level our room was and our intended checkout time.

Accommodation - large and spacious room, queen size bed, comfy, nice linen, separate bath, shower, loo and washbasin area, hair dryer, power points for recharging, desk with chair, occasional chair, large flat screen TV, minibar (well stocked), safe, coffee/tea facilities

Food - Dinner was offered in the Ekipa Restaurant either al a carte (limited and small menu with grill options also) or the buffet. We chose the buffet which was really good quality and great selection. Glance at the buffet before deciding, you should not be disappointed. Wine list had a good range available. Staff during dinner were attentive, friendly, and kept themselves busy. Breakfast is served in the same location as the Ekipa Restaurant. Food quality and buffet selection was good but during our visit we experienced sleepy, sloppy service - harmless though (its just breakfast really!) and would not deter us from recommending this hotel to others.

Reservations - Book directly with hotel via website, online, instant confirmation, secure credit card system, great prices and options offered.

Facilities - comfortable lounge areas on the ground level (indoor and outdoor), shade provided outside. Toilet facilities on the ground and mezzanine level. Small shop (cigarettes, postcards, lollies) on mezzanine level near lifts. Curio shop on ground level with good selection of gifts, jewellery, t-shirts cds etc and staff were efficient here. Sports bar had a great vibe, TV screens, staff were attentive, also comfy indoor and outdoor seating (plus heaters). A separate wine cellar room is near the sports bar and looked well stocked and intimate, would suit private meetings or functions.

Best - dinner buffet (quality of food and service received), sports bar (atmosphere and service received) and the room overall. Check-out was 12.00pm - fantastic! The night manager Pieter went above and beyond to deliver a special dessert platter to us, with a lovely message - thank you!

Improvements - lack of rubbish bins in room (we only had one tiny bin in the actual loo area) and offer complimentary water for cautious tourists.

Verdict - The only hotel to stay at in Windhoek!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DacPsaTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Windhoek, responded to this review, July 4, 2012
Dear DacPsaTravellers,

Thank you very much for your detailed description of your experience and your eye for detail. Believe me it is comments like this which make the entire Hilton Windhoek's team efforts truely worthwile. Looking forward to welcoming you back in the near future.

With kind regards

Roman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Johannesburg, South Africa
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed June 28, 2012

I stayed here in May and was pleasantly surprised with the quality of the hotel. Rooms are brilliant and very modern with everything you need and comfortable beds. Since I only spent a night on business I didn't eat in the restaurants but I did meet people for drinks at the Sky Bar at the top of the hotel which has fantastic views over Windhoek and definitely the place for sundowners. The gym is well equipped and the executive bar and meeting area is well kitted out. Service was very good and the staff are friendly.

The rates were very reasonable when compared to other hotels in the area which are far older, and it will definitely be my hotel of choice in Windhoek. I would rate it as in the Top 5 hotels on the African continent.

Room Tip: Upgrade to executive floor rooms and you will have automatic access to the executive lounge which ha...
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rakman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Windhoek, responded to this review, June 30, 2012
Dear Rakman,

Thank you very much for your kind words, which makes all our efforts after 1 year of operation truely worthwile.

Looking forward to welcoming you back in the near future.

Best regards

Roman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed June 20, 2012

My son was in a car accident in Namibia and had to stay at the hotel for one night with an injured neck after being released from hospital before I could get out to be with him.

The duty manager said to him that he would check regularly that all was OK and then he duly did this - every two hours.We did not ask for this, it was on his initiative.

That is truly thinking of the customer. Well done.

  • Stayed June 2012, traveled solo
    • 5 of 5 bubbles
      Service
Helpful?
Thank 120Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Windhoek, responded to this review, June 30, 2012
Dear 120Paul,

Thank you very much for your kind comments and I am glad to see that you like 'The caring behaviour' of my team, we have rewarded them with some starbonds, our internal way to recognise efforts of our Team Members when they go the extra mile for valuable guests such as yourself.

Looking forward to welcoming you back in the near future.

Best regards

Roman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire
Level Contributor
134 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed June 17, 2012

Staff was very nice. The views are lovely. As an international Hilton, it does not disappoint. I would definitely stay here again if returning to Windhoek.

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank milklady58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanKopacek, General Manager at Hilton Windhoek, responded to this review, June 18, 2012
Dear Milklady,

Thank you very much for your kind comments which I have taken the liberty to share with my team. Looking forward to welcoming you back in the near future.

Best regards

Roman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed June 14, 2012

I stayed for one night in windhoek and can say that i would stay there again. The best hotel in Windhoek and miles ahead than the rest.
The property is new and the rooms are spacious. The fittings and furnishings are world-class and so are the toiletries. And the views from the room and the hotel roof-top are lovely.
However, the check-in was a bit of a disappointment and felt that it could improve a lot and hence the 4 star rating.

Room Tip: Make sure you book the top floor rooms and carry exercise gear to make good use of the gym.
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Swaptraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanKopacek, General Manager at Hilton Windhoek, responded to this review, June 14, 2012
Dear Swaptraveller,

Thank you very much for your kind comments and your rating. Please be assured that we are currently within a restructuring and re-training process within the FO team to further improve our overall check in and check out experience.

Looking forward to welcoming you back in the near future.

Best regards

Roman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 11, 2012

This Hilton is one of the best I've ever stayed in around the world. The rooms were spacious, clean and well appointed. We used the Executive Lounge for afternoon glass of wine and for breakfast. The service and offerings were suburb! The hotel is located directly within the city center and within easy walking distance of the craft center and other tourist sites. We used the hotel on our return from Etosha and couldn't have been more pleased.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HSBFET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanKopacek, General Manager at Hilton Windhoek, responded to this review, June 14, 2012
Dear HSBFET,

Thank you for your excellent review and I am glad to see that you thoroughly enjoyed your stay. Believe me it is comments like this which make our efforts truely worthwile.

Looking forward to welcoming you in the near future.

With kind regards

Roman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed June 6, 2012

Great hotel developing into an outstanding hotel. Housekeeping was inconsistent as was hot water. Otherwise, the facility is really beautiful in a good, central location.

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanKopacek, General Manager at Hilton Windhoek, responded to this review, June 10, 2012
Dear Mr. Ken H,

Thanks for your overall kind comments - and be reassured that I have taken necessary steps with our HSKG and Engineering team in regards to challenges observed.

I am glad to advise you that recently we have had all our Team Leaders put through a rigoros 5 days trainingsprogram which will certainly assist to improve our service even further.

Looking forward to welcoming you back in the near future.

Best regards

Roman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Windhoek

Property: Hilton Windhoek
Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Location: Namibia > Khomas Region > Windhoek
Amenities:
Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Windhoek
#1 Spa Hotel in Windhoek
#3 Business Hotel in Windhoek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Windhoek Hotel Windhoek

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