This hotel beats any in Windhoek and IS the hotel of choice for tourists, business people and locals. Well set out, sharp design, staff willing to assist, efficiently run, not sterile, nice atmosphere, conveniently and centrally located. Reasonable rates, booking made online.
Arrival - easy, efficient check-in, nice welcome, good assistance with hire vehicle and parking, explanation of where breakfast is served, location of the sports bar, where the lifts were, discussion as to what floor level our room was and our intended checkout time.
Accommodation - large and spacious room, queen size bed, comfy, nice linen, separate bath, shower, loo and washbasin area, hair dryer, power points for recharging, desk with chair, occasional chair, large flat screen TV, minibar (well stocked), safe, coffee/tea facilities
Food - Dinner was offered in the Ekipa Restaurant either al a carte (limited and small menu with grill options also) or the buffet. We chose the buffet which was really good quality and great selection. Glance at the buffet before deciding, you should not be disappointed. Wine list had a good range available. Staff during dinner were attentive, friendly, and kept themselves busy. Breakfast is served in the same location as the Ekipa Restaurant. Food quality and buffet selection was good but during our visit we experienced sleepy, sloppy service - harmless though (its just breakfast really!) and would not deter us from recommending this hotel to others.
Reservations - Book directly with hotel via website, online, instant confirmation, secure credit card system, great prices and options offered.
Facilities - comfortable lounge areas on the ground level (indoor and outdoor), shade provided outside. Toilet facilities on the ground and mezzanine level. Small shop (cigarettes, postcards, lollies) on mezzanine level near lifts. Curio shop on ground level with good selection of gifts, jewellery, t-shirts cds etc and staff were efficient here. Sports bar had a great vibe, TV screens, staff were attentive, also comfy indoor and outdoor seating (plus heaters). A separate wine cellar room is near the sports bar and looked well stocked and intimate, would suit private meetings or functions.
Best - dinner buffet (quality of food and service received), sports bar (atmosphere and service received) and the room overall. Check-out was 12.00pm - fantastic! The night manager Pieter went above and beyond to deliver a special dessert platter to us, with a lovely message - thank you!
Improvements - lack of rubbish bins in room (we only had one tiny bin in the actual loo area) and offer complimentary water for cautious tourists.
Verdict - The only hotel to stay at in Windhoek!
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- Also Known As:
- Hilton Windhoek Hotel Windhoek