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“Five stars - I don't think so”
Review of Hotel Avenida

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Hotel Avenida
Ranked #4 of 23 Hotels in Maputo
Level Contributor
195 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
“Five stars - I don't think so”
Reviewed October 29, 2006

It’s conveniently situated in the city centre and the rooms are of a reasonable size and level of comfort. In common with a number of other hotels, however, they don’t always replace the amenities in the bathroom if they have been finished. The swimming pool, on the roof, is very small, with few facilities. The one restaurant has a limited menu and the staff are pretty off-hand. At breakfast no one seems to notice when things such as juice run out and getting a cup of coffee can be a challenge. The evening turn-down service is just that - no emptying of bins or changing of towels. The minibar is empty on arrival and when they fill it they can’t supply just soft drinks - it has to be the full set of outrageously priced spirits and a minimal selection of mixers (also heavily over-priced) and then they don’t replenish every day unless you ask them to. It is not the level of service one should be able to expect from a 5 star hotel.

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Stayed October 2006
1 Thank KK06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAvenida, General Manager at Hotel Avenida, responded to this review, September 14, 2015
Dear KK06
Thank you for taking the time to review our hotel.

We appreciate clients feedbacks about our services and facilities, whether positive or negative, because we always want to improve
We regret your experience was not at the level of your expectations. Fortunately today, we change our procedures and we invest in training programs for our staff. Our Service today it is not comparable to 2006

We hope to have the opportunity to welcome you back to our hotel in future!

Kind Regards
Rui Viegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida

Property: Hotel Avenida
Address: Av. Julius Nyerere, 627, Maputo 3236, Mozambique
Location: Mozambique > Maputo Province > Maputo
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Maputo
#4 Luxury Hotel in Maputo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida 5*
Number of rooms: 159
Official Description (provided by the hotel):
At the 5 star Avenida Hotel, you have 159 fully equipped luxury Rooms, of which 7 are Suites and one Presidential Suite. Every Room is equipped with free Wi-Fi internet, Air-conditioning, Satellite TV, Radio, Internet, and many other details that will surely make for a very pleasant stay, including our Health Club, so that, even when on vacation, you can keep fit. At your disposal there's a Swimming-pool and a Panoramic Bar, and you can enjoy the local and international specialities at our luxury Restaurant. ... more   less 
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Also Known As:
Avenida Hotel Maputo

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