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“I feel robbed...”
Review of Pestana Rovuma

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Pestana Rovuma
Ranked #10 of 23 Hotels in Maputo
Reviewed April 7, 2013

Don't be deceived by the photo's. The place is really a 2* hotel (european standard).

The hotel and room is secure, basic, clean but you will definetely feel robbed for your money. The shower leaks onto the whole floor (poor set up) and apart from a bed, you are left confused onto why you have paid so much money. The pillow had sweat stains, the phone didn't connect to the reception and the sauna and the TV didn't work. It all a bit rubbish. The most frustrating part is the promises from the reception/ management kept making to us to explain why nothing worked/ to fix the problems.

The hotel is secure and the rooms are basic. The best part of the hotel was the breakfast which was very nice.

Generally, the hotel standards are really low in Maputo so you will pay alot for a poor quality hotel/ service. Our final experience at the hotel was being asked to finish breakfast in 1 minute so we can take a shuttle which arrived 15 minutes earlier than communicated to us! Wonderful!

  • Stayed: March 2013, traveled as a couple
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3  Thank Vishna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear valuable Guest,
Firstly thank you for bringing your concerns to our attention. It is through guests such as yourself that we are able to rectify our mistakes and put procedures in place to ensure that we maintain an excellent service to our guests.
We are greatly appreciating your comments.
Kind regards,
Vasco Manhiça - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 - 103 of 241 reviews

Reviewed March 25, 2013

Upon arrival, my booking had gotten cancelled. They even offered I share the double bed with my manager! So I guess they gave me a room which is their absolute last option: stay away from Room 717, there was a leaking shower, no working AC, broken buttons on the TV and the sound of the elevator all night. Luckily they changed my room and am sure most rooms are actually decent, but overall this was not at all what you expect for such an expensive hotel. And unlike all other hotels of this price range, the WIFI here did NOT work in the rooms. For a business hotel, not exactly the best option in town!

Room Tip: Avoid room 717
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  • Stayed: March 2013, traveled on business
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1  Thank Tiger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear Valuable Guest
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to complete our guest survey which was highly appreciated.
We were all very happy to learn that you found the hotel's facilities and services satisfactory. Your kind comments have been shared with all the staff members. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care. We regret that during your stay you felt that we did not live up to this endeavor and we will definitely take note of that error and do our best to rectify it.
Kindest regards,
Vasco Manhica - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

I think the average rating I have given the hotel is actually a bit generous. The welcome was good and the staff friendly. They upgraded me to a "suite' on checking in and so when going up the lift I thought I was on my way to pure luxury. Unfortunately the rooms were more than disappointing with old furniture, old fashioned and simple decor and poorly maintained. There was nothing luxurious or remotely four star about the room. The restaurant served an average breakfast. The website definitely depicts a picture not close to reality.

  • Stayed: October 2012, traveled on business
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Thank Kerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear valuable Guest,
Thank you for choosing the Pestana Rovuma Hotel and taking the time to write about our service and experience. We take every comment very seriously and whether positive or negative we are greatly appreciate and we always aim to improve.
It was an enormous pleasure having you as our Guest and to being of service. We look forward to your next visit which we hope will be soon, as we would like to offer you more ‘Memorable Moments’
Vasco Manhiça - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

The check-in staff were helpful and no issues with our pre-paid booking. The room was unlocked when we arrived and the door lock was suspect so considering the safe was not functional it was concerning to not have some security for our personal possessions. The room was booked for two but only made up for one. Noisy but functioning air-conditioner, small towels , old linen and furniture in desperate need of replacement. The swimming pool was green so definitely not suitable for swimming in the mid- thirties heat. Good buffet breakfast included in the room rate. After obtaining a city map the door men would not even show us where we were on the map and just tried to shoo us away. On booking I considered this hotel to be expensive given the location and after staying there I would not even pay half the price I was charged.

  • Stayed: February 2013, traveled as a couple
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1  Thank LTP-BCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear Valuable Guest,
Firstly thank you for bringing your concerns to our attention. It is through guests such as yourself that we are able to rectify our mistakes and put procedures in place to ensure that we maintain an excellent service to our guests.
We understand fully the fact that your stay was not the great one, we truly apologise.
We are greatly appreciate your comments and we sincerely once again apologise for the inconvenience caused.
Kind regards,
Vasco Manhiça - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

I had to laugh I read the previous review. I was lucky - no blood stained sheets but...I had sweat stained pillows, a "single towel" with a large hole in the middle, 1/4 roll of toilet paper, no remote for the television, non-functional door locks, and no lock for the safe. Yes -- I asked for everything to be fixed and for some extra toilet paper - none of which ever materialized. I parked my rental truck in front of the hotel and paid a security guard and extra $20 USD to watch the truck which I had stored my valuables when I wasn't in my room because there wasn't a functional lock on my front door !! No one should have to pay to stay at this hotel. Like everything in Maputo - this is an expensive accommodation that lacks ANY accommodation. Surprisingly the breakfast was edible but the staff was disconnected. Good luck finding decent affordable accommodations in Maputo while on business. There is no difference in the accommodations at any of the other hotels business class hotels in the area. Maputo is not ready for prime time. I felt like I was robbed staying here.

Room Tip: Check the room first before agreeing to stay.
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  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank viator1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear Valuable Guest
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to complete our guest survey which was highly appreciated.
We were all very happy to learn that you found the hotel's facilities and services satisfactory. Your kind comments have been shared with all the staff members. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care. We regret that during your stay you felt that we did not live up to this endeavor and we will definitely take note of that error and do our best to rectify it.
Kindest regards,
Vasco Manhica - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

no show from booked airport collection, blood stained sheets, peeling walls and reverberatingly loud aircon, no basic tv channels, business centre a joke (bar with a few couches). Do not waste a penny comming here!

Room Tip: do not even bother!
See more room tips
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank kitkits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear Valuable Guest
We received your feedback regarding your stay with us at the Pestana Rovuma Hotel . Firstly let us begin by thanking you for taking the time to let us know your sentiments regarding your experience with us. It is through guests such as yourself that we can rectify errors and fine tune our service in order to offer an ever improving experience to our guests.
Your remarks are duly noted and have been shared with the team.
Kind Regards,
Vasco Manhica – General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

We arrived tired after a 7 hour drive from JHB. The receptionist refused to offer us the rate quoted online, and was not accomodating in terms offering us a room in the mean time. We waited 1.5 hours for the manager to arrive, and he wasn't even apologetic when we arrived. We eventually (after much arguing) got the rate we were quoted. They then proceeded to overcharge my card, and was unable to reverse the transaction.

The rooms were not 4 start quality - very old and run down. We locked our room keys in our room, and waited 1.5hours to get our room open again.

Excellent location to explore Maputo though (way better than the more expensive hotels).

Breakfast was quite nice.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
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2  Thank Darryn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear Valuable Guest
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to complete our guest survey which was highly appreciated.
We were all very happy to learn that you found the hotel's facilities and services satisfactory. Your kind comments have been shared with all the staff members. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focussing on customer care. We regret that during your stay you felt that we did not live up to this endeavour and we will definitely take note of that error and do our best to rectify it.
It was an enormous pleasure having you as our Guest and to be of service to you. We look forward to your next visit which we hope will be soon.
Kindest regards,
Vasco Manhica - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Rovuma

Address: Rua da Se 114, Maputo 4376, Mozambique
Location: Mozambique > Maputo Province > Maputo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Maputo
Price Range: $82 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Rovuma 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Pestana Rovuma is a 4-star hotel in the city of Maputo, Mozambique. It is located in the centre of downtown, next to the Cathedral and City Hall. The Tunduru botanical gardens are only 400 metres away. It is the ideal location for discovering the capital of Mozambique. The Hotel offers an outdoor swimming pool, gym, business centre, a restaurant and a bar. It offers a car park and conference rooms. In addition, it has a small shopping area at the entrance to the hotel. The rooms offer enviable views of the city and Maputo Bay and a large number of the rooms have balconies and free Wi-Fi. ... more   less 
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Also Known As:
Pestana Rovuma Hotel And Conference Centre

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