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“Pathetic service”
Review of Pestana Rovuma

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Pestana Rovuma
Ranked #10 of 23 Hotels in Maputo
Reviewed February 4, 2013

We arrived tired after a 7 hour drive from JHB. The receptionist refused to offer us the rate quoted online, and was not accomodating in terms offering us a room in the mean time. We waited 1.5 hours for the manager to arrive, and he wasn't even apologetic when we arrived. We eventually (after much arguing) got the rate we were quoted. They then proceeded to overcharge my card, and was unable to reverse the transaction.

The rooms were not 4 start quality - very old and run down. We locked our room keys in our room, and waited 1.5hours to get our room open again.

Excellent location to explore Maputo though (way better than the more expensive hotels).

Breakfast was quite nice.

  • Stayed: September 2012, traveled with friends
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2  Thank Darryn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear Valuable Guest
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to complete our guest survey which was highly appreciated.
We were all very happy to learn that you found the hotel's facilities and services satisfactory. Your kind comments have been shared with all the staff members. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focussing on customer care. We regret that during your stay you felt that we did not live up to this endeavour and we will definitely take note of that error and do our best to rectify it.
It was an enormous pleasure having you as our Guest and to be of service to you. We look forward to your next visit which we hope will be soon.
Kindest regards,
Vasco Manhica - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (236)
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100 - 106 of 236 reviews

Reviewed February 3, 2013

The people were very kind and the food was amazing.

The standard rooms are too small. The executives are good.
Ask for room towards West (nice buildings, sunset, river).
The air conditioned of the other rooms is so loud that even using ear plugs was a nightmare fall asleep!
The sauna was a small compartment with a shower! The Gym had basic machinery and the pool was nice, but small.

  • Stayed: January 2013, traveled as a couple
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Review collected in partnership with clever-hotels.com
1  Thank fsavieira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear Valuable Guest,
Firstly thank you for bringing your concerns to our attention. It is through guests such as yourself that we are able to rectify our mistakes and put procedures in place to ensure that we maintain an excellent service to our guests.
We understand fully the fact that your stay was not the great one, we truly apologise.
We are greatly appreciate your comments and we sincerely once again apologise for the inconvenience caused.
Kind regards,
Vasco Manhiça - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

I stayed for only one night with a friend (we were due to catch a flight the following day). We went out for dinner only to find our room (room 909) ransacked. We notified the manager (Mr Semende) who was very helpful. He drove us to the police station to file a report and stayed to translate for us. Unfortunately his superior, the general director (Mr Manhika) was utterly useless. He just wasn't interested in helping us and neither were the police. After a while it became obvious the police were not going to take fingerprints from items so I suggested they take fingerprints of one of my bags which was bound to have the culprits fingerprints on it (it was clearly a rushjob theft done by staff - who didn't seem too bright - so we suspect they wouldn't have put gloves on while rummaging through our bags). The police just weren't interested. Taking fingerprints would have probably been enough to close the case (there were a very limited number of suspects: 2 desk staff (who knew we were out and who knew our room number) and the janitor/s. In the end nothing got done. Our expensive valuables lost (netbooks, cameras with all our holidays photos/videos, binoculars and several other miscellaneous items). We weren't able to recover anything through insurance because the 4 lined police report didn't contain any useful information of lost items (even though we gave detailed accounts of all our missing items).
We have e-mailed the hotel twice (e-mails a week apart) asking if there is any news on our belongings (it really was a simply case to solve) but they have not replied. No doubt they think we are out of their hair and are ignoring us.
I should say that in all my many years of travelling I have never bothered to write a review (good or bad). In fact, if the big boss had shown that he were trying I wouldn't have made the effort of writing this review. It's the fact that the boss fobbed us off that p***ed me off more than anything else.
Sorry, I have to give this hotel a big thumbs down for not looking after their customers, especially as we payed £110 for the room!

  • Stayed: December 2012, traveled with friends
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6  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear Valuable Guest
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to complete our guest survey which was highly appreciated.
We were all very happy to learn that you found the hotel's facilities and services satisfactory. Your kind comments have been shared with all the staff members. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care. We regret that during your stay you felt that we did not live up to this endeavor and we will definitely take note of that error and do our best to rectify it.
Kindest regards,
Vasco Manhica - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
2  Thank James A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 16, 2013

We stayed here and I really wished we hadn't. The room was quite spacious but that's about all that was good about this hotel. The air con leaked and made loud noise all night. The bathroom was dirty and smelly. There were moulds along the bathtub edge and on the grout of the tiles.
The staff were snappy and unhelpful.

  • Stayed: December 2012, traveled as a couple
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2  Thank Donald J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear valuable Guest,
Thank you for choosing the Pestana Rovuma Hotel and taking the time to write about our service and experience. We take every comment very seriously. We are greatly appreciate and we aim to improve.
It was an enormous pleasure having you as our Guest and to being of service. We look forward to your next visit which we hope will be soon, as we would like to offer you more ‘Memorable Moments’
Vasco Manhiça - General Manager - Pestana Rovuma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

Very affordable, great hotel. Was pleasantly surprised by the cleanliness of the hotel and the the location, the shopping mall is walking distance. Beautiful pool facility, would definitely stay here again in Maputo.

  • Stayed: January 2013, traveled with friends
    • Value
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Thank Nelson82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear valuable Guest,
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to share your experience with us, which is highly appreciated.
We were all very happy to learn, that you enjoyed the hotel's facilities and services. Your kind comments have been shared with all the staff members.
On behalf of all Pestana Rovuma Hotel staff I would once again like to thank you.
Kind regards
Vasco Manhiça - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

This hotel is in the middle of run down, dirty Maputo. Although, I think Maputo is showing some signs of upgrade here and there, it looks better than the last time we were there a few years ago.
The reception staff were helpful and accommodating. The room was good. Nothing to write home about really but fine. Clean, comfortable bed, nice view, no mosquitoes, nothing broken and no problems. Breakfast was nice, and service there was fine. Not terribly friendly but fine.
It was quite nice being in central Maputo, as I have not ever experienced that before.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ingrid E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 10, 2015

Dear valuable Guest,
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to share your experience with us, which is highly appreciated.
We were all very happy to learn, that you enjoyed the hotel's facilities and services. Your kind comments have been shared with all the staff members.
On behalf of all Pestana Rovuma Hotel staff I would once again like to thank you.
Kind regards
Vasco Manhiça - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Rovuma

Address: Rua da Se 114, Maputo 4376, Mozambique
Phone Number:
Location: Mozambique > Maputo Province > Maputo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Maputo
Price Range: $81 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Rovuma 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Pestana Rovuma is a 4-star hotel in the city of Maputo, Mozambique. It is located in the centre of downtown, next to the Cathedral and City Hall. The Tunduru botanical gardens are only 400 metres away. It is the ideal location for discovering the capital of Mozambique. The Hotel offers an outdoor swimming pool, gym, business centre, a restaurant and a bar. It offers a car park and conference rooms. In addition, it has a small shopping area at the entrance to the hotel. The rooms offer enviable views of the city and Maputo Bay and a large number of the rooms have balconies and free Wi-Fi. ... more   less 
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Also Known As:
Pestana Rovuma Hotel And Conference Centre

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