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Pestana Rovuma
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Reviews (246)
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All reviewsdecent sizenice hotel for businesswifi is freecity hotelthe hotel managerwonderful hotelrooms are cleancathedralmozambiquebalconieslampsafes
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124 - 129 of 246 reviews
Reviewed August 2, 2012

I have been visiting Maputo for about 7 years now for business and have stayed in quite a few hotels as well as bed & breakfast places. Make no mistake, Mozambique accomodation is overpriced compared to South Africa, but I was pleasently surprised with the value received from this hotel, compared to the other places I have stayed at.
The staff were friendly and helpful. Rooms are spacious and clean.
Breakfast was better than what some of the five star hotels in the area offer.
Parking is a problem, but where isn't?
Definately will be staying here from now on.

  • Stayed: July 2012, traveled on business
    • Value
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Thank Roland B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 11, 2015

Dear Valuable Guest
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to complete our guest survey which was highly appreciated.
We were all very happy to learn that you found the hotel's facilities and services satisfactory. Your kind comments have been shared with all the staff members. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care.
We look forward to your next visit which we hope will be soon, as we would like to offer you more ‘Memorable Moments’
Kindest regards,
Vasco Manhica - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2012

This venue is well positioned, basically central maputo, this serves any person travelling on Business, however if you are travelling for pleasure, then I would suggest you go for a hotel on the Beach. The staff knew basic english, and communication was difficult, however they made up for this with enthusiasm. I was helped with every step, we were even escorted to the shopping centre to purchase sim cards. There is a small shopping complex on site. The breakfast was sub standard and the range was small. This can be vamped up, the view of Maputo is beautiful, pictures to follow soon. The elevator and overall decor leaves a bit to be desired, the room itself was spacious and neat. A good trip. An average hotel.

Room Tip: Go for a higher floor, facing the Church. The view is beautiful.
  • Stayed: March 2012, traveled on business
    • Value
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Thank Prava P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 11, 2015

Dear valuable Guest,
Thank you for choosing the Pestana Rovuma Hotel and taking the time to write about our service and experience. We take every comment very seriously and whether positive or negative we are greatly appreciate and we always aim to improve.
It was an enormous pleasure having you as our Guest and to being of service. We look forward to your next visit which we hope will be soon, as we would like to offer you more ‘Memorable Moments’
Vasco Manhiça - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2012

This was great.. Considering it is an old building and an old location, the new rooms overlooking the cathedral are lovely. Yes, if you are expecting five star comfort...give it a miss, it is an old hotel (and not in the 'nice' historic sense) like...oopps 70's again..so no modern fittings etc. however, it was clean and the view over the city was glorious!

Stayed: November 2011, traveled with friends
Thank Alexandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 11, 2015

Dear valuable Guest,
Thank you for choosing the Pestana Rovuma Hotel and taking the time to write about our service and experience. We take every comment very seriously and whether positive or negative we are greatly appreciate and we always aim to improve.
It was an enormous pleasure having you as our Guest and to being of service. We look forward to your next visit which we hope will be soon, as we would like to offer you more ‘Memorable Moments’
Vasco Manhiça - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2012

Room fair and clean, bathroom small and clean, restaurant poor, service typical for Mozambique (slow and reluctant), conference facilities adequate in an African context, distinctly below what you might expect if coming from US

Room Tip: Busy roads around, so pick an upper floor if you can - 8+
  • Stayed: July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank wildmercury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 11, 2015

Dear Valuable Guest,
Firstly thank you for bringing your concerns to our attention. It is through guests such as yourself that we are able to rectify our mistakes and put procedures in place to ensure that we maintain an excellent service to our guests.
We understand fully the fact that your stay was not the great one, we truly apologise.
We are greatly appreciate your comments and we sincerely once again apologise for the inconvenience caused.
Kind regards,
Vasco Manhiça - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2012

I stayed at the Pestana Rovuma for 5 nights to attend a conference. The staff was not too attentive upon arrival and made me pay for the whole stay at once. Later colleagues that had the same governmental official passport I have said they were not required to do so. Anyway, it is a strange practice to charge you in advance except if you have an official passport...
The room felt old. Furniture needs to be renovated, the TV was an old CRT model. The room was clean though. There is a nice bar for people who like to watch soccer games. The restaurant is OK, breakfast also. Prices in the high side, but that is the case all over Maputo.
The staff tries to be helpful. I needed a sewing kit that the hotel did not have. Next day they produced one. Wifi is free but slow.
My room had a double door connecting to the neighbor. Not only I could hear their conversations but they complained that I was watching TV too loud one night, which was an overstatement.

Room Tip: Avoid the rooms with a door connecting you to your neighbor. Very poor acoustic insulation.
  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lrt61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded July 11, 2015

Dear valuable Guest,
Thank you for choosing the Pestana Rovuma Hotel and taking the time to write about our service and experience. We take every comment very seriously. We are greatly appreciate and we aim to improve.
It was an enormous pleasure having you as our Guest and to being of service. We look forward to your next visit which we hope will be soon, as we would like to offer you more ‘Memorable Moments’
Vasco Manhiça - General Manager - Pestana Rovuma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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