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Port Louis
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Reviewed 4 weeks ago

I loved the hotel from the outside and was please with the interior. The room was spacious but a little more light was needed especially when using the iPad or reading your messages.

Very friendly receptionists, waiters but the service in general in the restaurants are shocking. On the first night we went for dinner at around 9.30 and received the order an hour later - a group of people sitting across us were up in arms as they received something the6 did not order. We ordered fished with calamari but received fish fingers instead. Even after a long battle explaining to the manager it did not satisfy us in the end.
We asked to see the GM the next day - he did not make a point of meeting us at all.

The restaurant manager tried to appease us by having us for coffee and cheesecake two days later. Overall poor service. Hard had another meal there expect breakfast which was included in the price - but that service in the mornin*s was not too good.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank 829iqbalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigohotels, Manager at Le Suffren Hotel & Marina, responded to this reviewResponded 3 weeks ago

Dear 829iqbalk,

I'd like to thank you for sharing your experience with us after staying at Le Suffren Hotel & Marina.
I am delighted that you enjoyed location, accommodation and our staff at the reception. I would like to apologise for the short-falling that you experienced in our restaurant although this does not reflect the usual standards of our hotel.

Rest assured that I have taken the points you have mentioned and shared it with my management team for evaluation and have highlighted the areas that we need to focus upon to improve and maintain our hotel standards.

We certainly look forward to welcoming you back for a renewed experience.

Kind regards,
Vicky Thanay - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

The hotel is located near the port. It has been refurnished so the rooms are very up to date. The airconditioning was a bit loud though. There is a nice atmosphere, you can take a beer on the terrace, very relaxing. The food is good. You can have diner a la carte and there is also a buffet. I had the buffet and it was good. Plenty of salad and vegetables. There are also some local stews with fish, chicken or lamb. So that was very nice.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Pieter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigohotels, Manager at Le Suffren Hotel & Marina, responded to this reviewResponded 3 weeks ago

Dear Pieter P,

We would like to thank you for taking the time to write such a nice review. Our staff strives to provide the best guest experience possible and we are very pleased to hear that you enjoyed your stay at Le Suffren Hotel & Marina.

We look forward to welcoming you back on your next visit and thank you again for such nice words.

Kind regards,
Vicky Thanay,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Very accommodating and good ambiance and very nice staffs.you must try to experience the place and im sure you love and want to come back again for vacation. They have also good food and facilities which will you enjoy during your stay.

Date of stay: January 2020
Trip type: Traveled on business
Thank leebertp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigohotels, Manager at Le Suffren Hotel & Marina, responded to this reviewResponded 3 weeks ago

Dear leebertp,

Thanks a lot for this wonderful review and for the recommendation!
We are delighted that you enjoyed your room and that the service provided was up to the mark!

We look forward to welcoming you again very soon.

Kind regards,
Vicky Thanay - Hotel Manager

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Reviewed 5 weeks ago

As one of the crew in a cruise ship, we usually stay in a hotel before we embark. and I can say that this is one of the most elegant, spacious, relaxing and accomodating hotel we've been through. thank you Ms. Marina & Team for making our stay more than comfortable and wonderful. Best of luck. Keep up the good work!

Date of stay: January 2020
Trip type: Traveled on business
Thank vincentfrancisco18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigohotels, Manager at Le Suffren Hotel & Marina, responded to this reviewResponded 3 weeks ago

Dear vincentfrancisco18,

Thank you for such a commending and thoughtful review after your stay with us at Le Suffren Hotel & Marina.
I am pleased that you enjoyed a comfortable stay in our establishment and that the service was up to the mark.
Your kind and motivating words will definitely be communicated to our staff!
Looking forward to welcoming you back for another great experience!

Kind Regards,
Vicky Thanay - Hotel Manager

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Reviewed 5 weeks ago

Thanks for the warm welcome and very accommodating crew @marina2teams.lunch dinner and breakfast are very good. Rooms are clean and spacious. We just stayed for an overnight, we really need to stay more on this place. Special thanks to Marina who was very helpful.

Date of stay: January 2020
Trip type: Traveled on business
Thank 78orange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigohotels, Manager at Le Suffren Hotel & Marina, responded to this reviewResponded 3 weeks ago

Dear 78orange,

We would like to let you know that it has been a pleasure welcoming you in our midst and an even more pleasure reading your review. Our guests' encouragement and support are what make us move forward and strive to provide the best service available. We are happy that you have liked the warmth of the service from our team and we look forward to welcoming you again for more than one night!

Kind regards,
Vicky Thanay - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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