Staff at reception are ok, they certainly don't overdo it, they wouldn't give you any explanation for example as to where and when breakfast was happening or where you could find the pool - you got to ask. Rooms are spacious, but dark, rather dirty (while doing some yoga poses in my room I got a glimpse under the bed - urghhh, I immediately asked for the rug to be removed from my room!!), I had a cleaning cloth with me and gave the room a bit of a cleanup (the handles of the doors/wardrobe and inside wardrobe were sticky and obviously hadn't been cleaned for ages, neither has the little fridge been cleaned), cleaning staff are friendly but forgetful (one day you have no more toilet paper, another day no towel or both etc), my chair fell apart but it was never replaced, the door to the outside doesn't close properly (mosquitoes...), the shower curtain and rail fell down, the bathroom ceiling has a big hole, the flat screen TV is fairly large but unfortunately reception is so bad that you can't really watch anything. The A/C sometimes works, other times not and it can be boiling hot in the room. My colleague was first given a room without a bed (minor detail, isn't it? well we had a good laugh ;-)). Food is ok, not much choice some waiters really friendly others not, breakfast is ok but sometimes I do wonder about hygiene (the cheese buffet looks not appetizing and not fresh). People are smoking in the breakfast area - really not pleasant, also inside the corridors and there is no aeration!!? Pool area could be cleaner but ok the pool itself seems reasonably clean. Overall I wouldn't stay here if I wasn't here for professional reasons - the stars are falling off, the standard is not what you would expect elsewhere from a so-called 5* hotel - overpriced!!
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