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“One word: AWESOME!!!”
Review of Latitude 13 Hotel

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Latitude 13 Hotel
Certificate of Excellence
1 review
“One word: AWESOME!!!”
Reviewed September 30, 2013 via mobile

Latitude 13° hotel you guys are truly great at what you do and running this business. We sincerely appreciate the friendly and efficient service we got from your stuff and the food was tastefuly prepared. The rooms were more than a home away from home and the decor and lighting give you a sense of relaxation.Thank you for histing us and it's our hope we'll stay with you guys when we're in Malawi hopefuly soon. Thank you.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sautisol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Trinidad
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 22, 2013

Our experience during our one night stay unfortunately did not match that of other reviewers. At the end of a 3 week trip around Malawi we arrived at the hotel close to 5 pm only to be told that the room was not ready and would be another 10 minutes. Noting how tired we looked after our 7 hour drive, we were placed in a first floor room (spacious, clean, well appointed but dark) overlooking the garden. The darkness of the room became more of a problem when the blinds were drawn in the evening for privacy since there were people around the garden area who could see inside. Noise is also a serious issue- every sound echoed loudly on the concrete floor on the landing and noise from the downstairs "reception" area travels up to the first floor so you can hear everything taking place at the foot of the stairs (which leads to the main entrance so you can hear all the people traipsing in and out). Well after dinner, the noise from a group congregated in the garden (we were later told by other guests that this included some staff members but can't say if this was so) chatting/laughing very loudly was extremely disturbing when trying to sleep.

Dinner was one of the high points of the stay. The garden setting is lovely and the meal itself was tasty and nicely presented (with some helpful suggestions from our server). Service, though a bit spotty (certain orders forgotten, rather long delay for others), was overall pleasant.

Breakfast the following morning was sadly a disaster (expectations having been set somewhat high after dinner). There appeared to be insufficient staff who were clearly overwhelmed by the 5 tables of guests. Everything was characterised by delay - from providing menus to taking orders to service of 2 small cups of coffee (whereas another table of 2 was lucky enough to have 2 pots of coffee brought to them at intervals). When the food eventually arrived some 45 minutes after we sat down, the porridge was burnt and I was given an "interim" plate of food that I hadn't ordered since my original order was taking a while. To my surprise, that order was then brought to the room about 1/2 hour after leaving the dining room but as I was rushing to check out and head to the airport, this didn't really help. I also noted other guests complaining about the breakfast service.

During my stay, no one was in charge of reception. The young lady who appeared to be responsible for check out was also attempting to deal with breakfast and this caused a delay in being able to settle up the bill. At check out there were other glitches (credit card machine not working, no change to give customers).

While the hotel's eclectic decor is indeed unique, a bit more attention to the fundamentals of customer service would go a long way in helping it to realise its potential. If ever there was an occasion where an on-site hotel manager was required to oversee the efficient running of operations, it was during my stay. Hopefully, this experience was a one-off and the hotel will be able to consistently provide the type of service that one would expect from it (and other travelllers seem to have enjoyed). All in all, after a blissful 3 weeks of quality service, this was certainly not the last memory that I wanted to be left with.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank CuriousBunny74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob M, Director of Sales at Latitude 13 Hotel, responded to this review, September 24, 2013
We really are very disappointed to hear that your stay at our Lilongwe property fell short of your expectations. Despite the very best efforts of our management team, on rare occasions guests may experience problems during their time with us. We value your comments enormously and there is, quite frankly, no excuse for your rooms not being ready on time nor the poor service you experienced during breakfast and check-out. I assure you that all your comments will be taken up with the staff at Latitude 13 and addressed so future guests don't have similar experiences.

Thank you for the positive comments on the standard of your evening meal. I apologise most sincerely that your stay with us was not up to our usual service standards. Positive feedback is always encouraging and, at the same time, we accept that there is always room for improvement and we will most definitely take all your comments on board and address the concerns you have raised in your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 22, 2013

I have stayed here a few times, and have never once been disappointed. Living, as I do, in Africa is wonderful, but sometimes I just need to escape to this oasis of calm and luxury.
The styling of the hotel is stylish without being over the top. It serves without doubt, the best food in Malawi and attention to detail is clearly in every aspect of the service and presentation of this superb hotel and restaurant.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coggeshall, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 10, 2013

We only stayed one night at latitude on our way to the lake but we found it a very pleasant experience. The hotel is modern, clean and comfortable (didn't care for the black swimming pool much). The food surprised us with its excellence, very well cooked and very tasty. The staff were very well trained too. Lilongwe itself has become an unpleasant town, having changed for the worse in the last 15 years, it's dirty and congested but if you have to be there then Latitude 13 is the place to stay, unexpectedly high quality for Malawi.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 8, 2013

We had two nights at Latitude at the end of August, following an extended trip in Malawi and Zambia. The management have identified - and addressed - a gap in the market, not merely in Malawi, but in the hospitality industry the world over. Small is beautiful, it seems. There is a client to staff ratio which one might expect to find in a hotel charging considerably more than this. The conversion of house to boutique hotel has been accomplished with care and style. Public areas and rooms are comfortable, well-furnished, and stylish. We had a garden room and loved the fact that the rooms were not overlooked, but gave a private and uninterrupted aspect onto the shady, well-kept gardens. The open-plan room was exactly what we needed: extremely comfortable and spacious; plenty of hot water; good toiletries; and not cluttered with hotel branding. During our (too short) stay, we ate all our meals in the restaurant. I can't understand why anyone would choose to go elsewhere: this is the best food we've eaten in Malawi. One meat eater and one vegetarian, we were both delighted with the quality, freshness and presentation of the food, and the range of wines on offer to complement the menu. The chef, Andrew, is clearly passionate about food. Equally committed is Lisa, the manager, who impressed us with her commitment to ongoing staff training which is producing a team of staff who have a grasp of customer service which is unequalled anywhere else in Malawi. Service is discreet, unobtrusive and quietly efficient. Latitude is very special. We didn't expect to spend our final evening in Malawi relaxing in a stylish bar, listening to a perfect chill-out soundtrack, whilst enjoying a good single malt. Latitude 13 is exactly what we want in a place to stay. It's our new favourite place.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
2 Thank DobberBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 5, 2013

Our team stayed at Latitude 13 for two weeks in August 2013. We had a great experience here - the food is delicious, the service is wonderful, and the rooms are spacious and clean. I stayed in one of the six garden bungalows, which include a sunken bath, shower, large bed, and seating area with a great view of the hotel grounds, which include a swimming pool.

The restaurant is open for breakfast, lunch, and dinner, and I highly recommend the food here. Breakfast includes a wide range of options ranging from muesli to french toast and omelettes, and for Brits they even had Marmite! Lunch includes salads, burgers, wraps and salads. Dinner includes a choice of several different proteins or pastas, all of which are very good, and a delectable dessert selection ranging from chocolate fondant cake to churros. We even celebrated a birthday and anniversary here, and on both occasions the hotel graciously baked a cake of our choice especially for us (we chose chocolate for the first, carrot cake for the second).

My only complaints about the hotel are that despite two wireless networks, neither worked very well, and the generator did not always kick in quickly. In the room, one occasionally worked if you were seated near the door, but otherwise it was unreliable. In the dining area, connectivity was better but still varied. With regards to power, the hotel has a generator but it is not always immediately activated. On several occasions at night, the power went out and wouldn't come back for ~30-45 min. After a customer complained, the hotel provided us with flashlights, which made the power outages more bearable.

Overall, a great hotel and very highly recommended!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeripateticToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob M, Director of Sales at Latitude 13 Hotel, responded to this review, September 6, 2013
Thank you for taking the time to review Latitude 13˚ - your comments were appreciated and we're thrilled you enjoyed your stay. We are in the process of exploring options for better internet connectivity for Latitude as we've tried 4 service providers in the last 6 months without much success in improving connection speeds for our guests. The battle continues and we're confident we'll have a solution in place shortly.

Malawi enjoys it's fair share of power outages and erratic supply from our power authority and we recently upgraded our generator in an effort to combat this ongoing challenge. The generator does delay for a few minutes before automatically starting as we frequently have power surges or drops in voltage which can cause the generator to switch on and off very quickly. It is set to wait for power to be stable or completely off before starting - we will look into options to make this less noticeable for our guests but have taken note of your comments in this regard.

Thank you for your flattering review and we look forward to welcoming you at Latitude 13˚ on your next visit to Malawi. Rob
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 11, 2013

I stayed here while on a short business trip to Lilongwe. The rooms are very contemporary and comfortable (a desk might be the only thing I'd add) and clean as a whistle.

The staff were as friendly as you'd expect from "the heart of Africa" and knew what they were doing. The wifi worked, the drinks were cold, and the coffee local - what more can one ask for?

On the day of departure the mangers informed us that there were no guests due to arrive that day and that we could check out later, as out flight was scheduled for the afternoon.

The best thing about Latitude is the restaurant - the food was top-class and the selection very well thought out.

  • Stayed August 2013, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Conrad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Latitude 13 Hotel

Property: Latitude 13 Hotel
Address: 43/60 Mphonongo Road | Area 43, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 48 Specialty Lodging in Lilongwe
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Latitude 13 Hotel 4*
Number of rooms: 9
Official Description (provided by the hotel):
Malawi, 'The Warm Heart of Africa', now has Latitude 13° to set the beat.An exclusive boutique hotel combining bold style with instinctive personal service, Latitude brings a unique concept to Lilongwe.The 9 spacious luxurysuites and arguably the best restaurant in Lilongwe, make Latitude 13° theperfect escape for both the business and leisure traveler. ... more   less 
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