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“Outstanding” 5 of 5 bubbles
Review of Latitude 13 Hotel

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Latitude 13 Hotel
Certificate of Excellence
Glasgow, Scotland.
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Outstanding”
5 of 5 bubbles Reviewed July 19, 2013

Ok, we didn't get off to the best of starts. I had trouble with the booking process but it is important to note that the way the property owner personally intervened to rectify the challenges I was having resolved these and way beyond my expectations. I wish every hospitality owner was so responsive.

We initially booked for 4 nights and quickly extended the stay for my wife and two of our kids for a further 3 weeks, so good was the initial experience.

The building is well situated in area 43 - Lilongwe's most upmarket suburb. The original house has been radically but sensitively updated to provide modern design and comfort throughout. Our suite was in the large garden, not far from the main building and large swimming pool and couldn't have been more bang up to date in terms of design and facilities. Split level accommodation provides for a generous seating area, large and very comfortable bed, sunken bath, massive wet room area with rain shower and wc. Wall mounted tv is well positioned and there is plenty of clever storage & wardrobe space for clothes. It's important to note that the property has invested in a sizeable generator on site meaning that it seems to be relatively immune to the frequent and lengthy power cuts that occur in this city.

The colour theme is very much black, grey & white throughout which certainly grew on me but initially seemed a bit stark. The red loo seats in the toilets near reception are the single exception - someone was having a good laugh at the design stage I think.

Food is truly exceptional; not just for Malawi but would stand scrutiny anywhere worldwide. Andrew, the amiable Irish Head Chef is talented and has trained his team very well indeed. I enjoyed everything I ate here without exception. Taste, quality ingredients, skilful presentation and consistency of quality are all present and the prices are exceptionally good for this standard of cooking. If you're in Lilongwe, try to get a reservation for dinner at least, before they put the prices up. Oh....and Andrew's soda bread...!! *smacks lips*

The staff are very professional, friendly and courteous. They offered help whenever it was needed and we couldn't have asked for more. We hosted a family dinner for 14 at one point and the service was just as superb as the food.

Room for improvement? Not much I can think of other than maybe changing the pool tiles colour from black to white? Maybe installing mozzie nets for the summer season at least (no problems when we were there in winter though - the Doom and blinds seemed to keep them (mostly) out of the room) and perhaps making the wet room floor surface slightly less slippy when wet? All minor details though.

Overall this is a great place and if you're looking for something just a little different, with the most terrific food and service in Lilongwe, then look no further.

Well done Latitude 13, team and owner!

Room Tip: Garden suites are everything you could want.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rothesayisexotic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
    57
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    4
    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
San Francisco, California
Level Contributor
170 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

This is a hotel to recommend if you like staying in small hotels with characters. Upon entrance, you would feel like stepping into a consulate's residence.

The room was spacious and decorated with black and white colors and dim lights. The one we stayed in had a nice view of the garden. Modern minimalist bathroom with a sunken bathtub and walk-in shower.

The staff was very attentive, helpful and accommodating. We had dinner and breakfast in the restaurant and the food was healthy and excellent, especially the mzuzu coffee.

The only drawback during our stay was the lateness of the airport pickup. The hotel contracts with a tour company called Ulendo to give us a tour of Lilongwe after our airport pickup. The driver did not show up until one hour later when it was already rush hours. The driver said it was impossible to tour the other part of Lilongwe due to the traffic. We ended up not seeing much of the city before returning to the hotel. The hotel quickly apologized for the driver's lateness which was professional; but we hope it would not happen to anyone who has only 1 day to see the city.

This is probably the most luxurious hotel currently in Lilongwe. Bring bug repellents (bug spray is also provided by the hotel) as there are occasionally mosquitoes in the room.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sfonorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob M, Director of Sales at Latitude 13 Hotel, responded to this review, July 18, 2013
Thank you for your encouraging remarks following your stay at Latitude 13˚, we pride ourselves on creating a unique experience for all our guests and appreciate your comments enormously.

What a shame your airport transfer and city tour were not as successful as your stay at our hotel! We have addressed this problem with Ulendo who, ordinarily, provide an excellent service with great vehicles and guides - the main reason we recommend them to our guests. Apparently there were some road closures in the city on the day of your excursion and this resulted in traffic grinding to a stand still. Communication with the transfer operator, our team at Latitude and our guests has been reviewed to ensure that no-one is left appreciating the wonderful facilities at Kamuzu International Airport for a minute longer than absolutely necessary!

We hope to see you again in Lilongwe and look forward to the opportunity to show you our city with punctual transfers and informative guides.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 7, 2013

OMG!! An oasis. Cannot fault this hotel at all. Superb food, superb attentive staff, excellent rooms, showers etc. well done Lisa and all the staff. 5* quality........My colleague and I came from UK to work in a hospital for a charity. Need I say more??
This was such a treat at the end of our stay!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank macpherv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
99 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

I liked everything about this new hotel in Lilongwe - the beautiful setting in a quiet garden area of Liliongwe, the large and very comfortable rooms, the very warm welcome from the charming staff and, best of all, the outstanding restaurant. We had a big group for dinner yet the staff managed to cope admirably and the food was much the best that I have experience in this part of Africa. Dining on the terrace looking out at the candle lit garden was a real joy. This hotel some something special about it and deserves to do very well.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Charlie1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob M, Director of Sales at Latitude 13 Hotel, responded to this review, July 18, 2013
Thank you for your wonderful comments following your stay with us in Lilongwe. The staff at the hotel were thrilled when we passed on your praise for their service. We're all very excited about our next Latitude venture...Latitude 15˚ scheduled to open in Lusaka, Zambia in April 2014 - We anticipate this new addition to the Latitude Hotel Group will give the Lilongwe team a good run for your title of "African Hotel of the Year" in 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 26, 2013

Perfect in every way. Wonderful accommodations, beautiful rooms, friendly staff, excellent customer service and delicious food. It is a hidden gem in Lilongwe. I loved it so much that I even considered extending my visit to Lilongwe. I travel all the time and this hotel could be compete with any 5 star accommodation any where in the world.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EBohart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hay on Wye
Level Contributor
167 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

Small hotel with large well equipped bedrooms with excellent decor...super bathroom and shower/s.... attention to detail is evident everywhere, staff are very attentive and well managed by Lisa... Food is really good and excellent value for money... wine list impressive and affordable... This place puts all the other hotels in Lilongwe in the shade... It is really the only place to stay... Only small issue is the swimming pool that is less than inviting ....

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

I congratulate the team for a wonderful and superb stay.Everything was faultless and Latitude 13 definitely have the best restaurant in Lilongwe if not in Malawi. The lodge is very private
and respects one's privacy. The furnishings are very comfortable, eclectic and thought provoking - takes your mind elsewhere.

Strongly recommend Latitude 13. Planning to stay many more times and will definitely recommend to friends and colleagues.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Latitude 13 Hotel

Property: Latitude 13 Hotel
Address: 43/60 Mphonongo Road | Area 43, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 46 Specialty Lodging in Lilongwe
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Latitude 13 Hotel 4*
Number of rooms: 9
Official Description (provided by the hotel):
Malawi, 'The Warm Heart of Africa', now has Latitude 13° to set the beat.An exclusive boutique hotel combining bold style with instinctive personal service, Latitude brings a unique concept to Lilongwe.The 9 spacious luxurysuites and arguably the best restaurant in Lilongwe, make Latitude 13° theperfect escape for both the business and leisure traveler. ... more   less 
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