We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Return visits a must! ” 5 of 5 bubbles
Review of Bombay Palace

Bombay Palace
Ranked #4 of 69 Restaurants in Lilongwe
Certificate of Excellence
Cuisines: Indian
More restaurant details
Restaurant details
Good for: Large groups, Kids, Families with children, Business meetings, Special occasions
Dining options: Dinner, Late Night, Lunch, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Edinburgh, United Kingdom
Level Contributor
98 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“Return visits a must! ”
5 of 5 bubbles Reviewed March 30, 2014 via mobile

A range of interesting dishes. We would recommend the paneer starters but everything has been delicious. The various chicken and mutton main courses were very tasty. Servings are generous -we always ordered more than we could possibly eat. Staff are attentive and pleasant.

Helpful?
Thank Elisabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

106 reviews from our community

Visitor rating
    60
    33
    9
    4
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Lilongwe, Malawi
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Decent food, very poor management & customer service”
2 of 5 bubbles Reviewed March 25, 2014

In short: The food is quite good, but the staff, and the management in particular, have a major attitude problem.

I have been to this restaurant several times, but this most recent time the service was very poor and we dealt with very poor, unhelpful attitudes from the management and staff.

We arrived with a party of 15, and immediately there were problems with seating arrangements. Granted, we should have made a reservation, but the manager was very reluctant to be accommodating, refusing to be flexible and move seats and tables to accommodate our group. The restaurant was by no means full, and our requests were not of any extreme variety. In the end, we were sat somewhat awkwardly at a rectangular table and a round table that had been haphazardly pushed together.

The main problems came when settling the bill. The wait staff made a number of mistakes on our bill (mostly overcharged with incorrect order quantities), and were incredibly reluctant to make the changes we requested, instead arguing with us repeatedly. At this point, the manager could have had a pleasant, customer-service oriented attitude toward the problem. Instead, he comes to our table and curtly tells us to deduct what "we believed" were incorrect charges, and followed by aggressively handing us a pen and calculator, which he just as curtly and aggressively took back after we had finished. He did not apologize for the inconvenience, thank us for our visit, or ask us to come again, and made no attempt to hide his frustration with our group.

Later that evening, I realized that I left a personal item at the restaurant and called to inquire about it. The same manager answered the phone and curtly told me that the restaurant had been cleaned and nothing had been found. He nor his staff made any attempt to check again, nor would they take my information in case it was later found. The next day when I went to the restaurant I was greeted with similar curtness from the staff and insistence that my item was not there. Despite their insistence I went back to our table from the night before and found my item under the table where I had left it. In this regard the restaurant staff and management were completely unhelpful.

  • Visited March 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Joshua C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Amazing place wth authentic indian cuisine”
4 of 5 bubbles Reviewed February 6, 2014 via mobile

Its a unique place..bit difficult to locate..but worth visiting...superb butter chicken fresh naan gud chicken korma we enjoyed reasonable prices....united states

Helpful?
Thank 284francisd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
25 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“AMAZING Indian Food in Lilongwe”
5 of 5 bubbles Reviewed January 31, 2014

What an amazing find this was!!! The Indian food we experienced at Bombay Palace was the best I have had. The service was great and the owner was very pleasant. This is one of the best restaurants in Lilongwe for sure. Try the large appetizer bread bowl. It was TO DIE FOR. Love this place!!!

  • Visited December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 restaurant reviews
“Lacks Atmosphere”
2 of 5 bubbles Reviewed January 26, 2014

Nice food, though even spicy chicken curry specifically ordered 'hot' when asked was still very tame. Venue is a let-down, just a barn-like unit in a mall with no windows

  • Visited December 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Bombay Palace also viewed

Lilongwe, Central Region
 
Lilongwe, Central Region
Lilongwe, Central Region
 
Lilongwe, Central Region
Lilongwe, Central Region
 

Been to Bombay Palace? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing