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“One night stay....”
4 of 5 bubbles Review of Crossroads Hotel

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Crossroads Hotel
Ranked #2 of 12 Hotels in Lilongwe
cabarete
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“One night stay....”
4 of 5 bubbles Reviewed July 9, 2012

Stayed there a while back for just one night - passing through. Room was better than other places we stayed at in Malawi. Pool are and service was very good. The country is making progress!

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cabaretewilliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
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Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 3, 2012

Good and Comfortable hotel to stay in Lilongwe. Good Breakfast. The Crossroads is a conference hotel styled in the beige and pastel stucco southern Africa ala Western USA design now popular throughout southern Africa. It has a big lobby area ideal for conference goers to have their break tea and morning breakfast.All contained in a world of luxury, accompanied with unique food and beverage selections.Rooms were downmarket and we had to see numerous before finding one that was acceptable and even then had no power/aircon for the first night despite there being a generator backup for local power cuts.

Stayed May 2012, traveled on business
Helpful?
1 Thank AnandGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, United Kingdom
Level Contributor
189 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 bubbles Reviewed June 21, 2012

Whilst admitting that this was first experience of an African hotel Crossroads certainly did not live up to its website claim of " beautiful, elegant and spacious rooms. All contained in a world of luxury, accompanied with unique food and beverage selections." Hotel reminded me of the old Crossroads Motel as shown on TV in the 1970s. Rooms were downmarket and we had to see numerous before finding one that was acceptable and even then had no power/aircon for the first night despite there being a generator backup for local power cuts. Breakfast was poor but the Copperpot restaurant was good on the one occasion we used it. Stayed for a few days and most staff were helpful and pleasent. Hotel appears to be geared for asian & middle east businessmen rather than holiday trade. Expensive for what you get. Locals recommend staying at a lodge if you are on holiday.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lilongwe hotels

washingtondc
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed April 26, 2012

The Crossroads is a conference hotel styled in the beige and pastel stucco southern Africa ala Western USA design now popular throughout southern Africa. It has a big lobby area ideal for conference goers to have their break tea and morning breakfast. The rooms are reasonably modern, standard international chain hotel sized ala Holiday Inn, with cable TV and internet one must pay for using prepaid cards available at the desk or most convenience shops and petrol stations. The breakfast was fine. Now why a Tale of Two Hotels?

During week one, the electricity was limited, the hot water didn't come unless one expressed asked for a bucket, the air conditioning was best achieved with an open window, and everything was just bad. I didn't realize until later that this was the January low season when the expat community of Malawi was still on Xmas home leave. The 19 guests in the hotel including myself had to suffer thru this intentional downturn in service because we unfortunately scheduled our stay in Lilongwe when everyone else was out of town --- the Paris in August scenario. With petrol in short supply, and city power non existent, the hotel management was not about to spend the money to cater to its 19 guests needs. I was not happy.

Week Two, everything changed. Everything worked....the electricity, the hot water, the room service, the food, everything. The expats were back home, the conference groups were arriving and my $100 a night concessional rate seemed to be money well spent.

But what does this say about a hotel? That it's only a good place to stay when occupany rates are at the management's predefined acceptable levels? If that is the case, why not close the hotel if its no longer economical to keep it open during a few weeks a year? Why force the guest to suffer? If the guests have to suffer inferior services, why not accommodate them somewhere else? Or do something to lessen their reduction in services. To the Management of the Cross Roads: do something to meet the expected basic needs of your guests or potential guests. Let us, the guests, know what to expect and make accommodation for our inconvience --- a bucket of hot water, for example, without having to ask. A complementary cup of tea. A reduced rate for the week. A happy hour. Something to say thank you for staying with us during our low period.

The week two hotel was a fairly decent place and apparantly my $100 a night was considered a deal --- the corporate incentive group from South Africa that filled the hotel during week two apparantly paid significantly more.

Just a quick word on the hotel location and Lilongwe in general. The hotel is adjacent to a small shopping center and petrol station, owned by the hotel's owners. Included in the shops is a decent coffee shop, a pizza place, a couple of hamburger places and a convenience store at the Petrol station. Across the road is another shopping center with a large supermarket, a chinese store, and a few more eating places. Everything the business traveller needs to fill his belly or larder for the evening. As for Lilongwe, it is spread out, a relatively new capital with grand aspirations. The Cross Roads is in one part of town, a nice area with decent housing and good security. The downtown is some ways away, the Sun Hotel and the new Parliament, in another part of town and so on. Be prepared to take taxis. During my stay, there was almost no petrol in town except on the parallel market where a gallon of gasoline could be had for $20. Be prepared to pay or higher petrol prices.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timhrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed March 26, 2012

Visited on business. The hotel staff were friendly but the AC in my 'superior' room rarely worked and the shower was not very reliable. The resaurant and bar were of a high standard but not cheap. The conference area was better organised.

Room Tip: Upgraded rooms are a better option.
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  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank THBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 16, 2012

I did not stay at the hotel, but did go to the Copper Pot for dinner and had one of the best meals there during my two week volunteer consultant work in Lilongwe. The hotel looks nice with a lovely swimming pool and a gym.

Room Tip: I did not stay there, but found that the corporate rates are well priced versus their rack rate.
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  • Stayed March 2012, traveled solo
    • Value
    • Service
Helpful?
1 Thank Perudemisamores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed March 5, 2012

I stayed at this hotel for 2 weeks in January whilst working in Lilongwe. The hotel itself was a pleasant surprise considering some of the reviews I'd seen & not being sure what to expect of my first time in Malawi.

Initially, I had a small room on the ground floor close to reception, but was upgraded to a deluxe room when the renovation works began. However, it was rainy season & the renovation corridors were often impassable during the day which meant getting an absolute soaking en route to the rooms from reception!

The rooms were clean & mosquito plugs were provided, although it was a little annoying to return some evenings to find the window had been left open & mosquitos buzzing around the room.

The breakfast buffet had a good choice of food & the Copper Pot restaurant was pleasant & the staff in there friendly.

The service by reception staff was not as good as the room & restaurant staff. The day I arrived, I found that the safe would not lock & despite informing reception, nothing was done about this. One morning there was no water & having called reception twice to be told that a bucket of water would be sent, nothing arrived. I ended up using a part-boiled kettle (which luckily had been filled by cleaners), but was a bit annoyed to discover that my colleague who had also called for water had been brought it almost immediately. Occasionally, there would be no obvious available taxis outside the hotel, but asking reception staff was useless, as they would just tell you to look outside & not offer to assist. Finally, on my last day, it took over an hour to check out!! There were 2 other guests in front of me in the queue, heading to the airport to catch flights like myself, with one member of staff at the desk. Other staff were wandering past & not stopping to help & the card machines weren't working, resulting in some people just walking out!

Finally, the wifi at the hotel is relatively expensive, & the availability of cards isn't great. I couldn't get hold of any of the cards one evening & needed to send work emails, but the staff could not tell me anywhere else where they would be available.

The location of the hotel is fairly good - everyone knows where the Crossroads complex is which is handy for getting taxis. It seemed to me that wherever you stay you're likely to need to take taxis / a car to get to most places as the city is quite spread out. A taxi would cost between 1,000 - 4,000 MWK (4-10 USD) depending on how far you're going which didn't seem too unreasonable to me considering the fuel shortages at the time.

Overall, probably quite a good standard of hotel for Lilongwe & nice staff but reception staff could be more helpful. I'll be returning to Lilongwe in a few months but don't plan to stay here again.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lfclou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crossroads Hotel

Property: Crossroads Hotel
Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Phone Number:
Location: Malawi > Central Region > Lilongwe
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 12 Hotels in Lilongwe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 
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