I stayed at this hotel for 2 weeks in January whilst working in Lilongwe. The hotel itself was a pleasant surprise considering some of the reviews I'd seen & not being sure what to expect of my first time in Malawi.
Initially, I had a small room on the ground floor close to reception, but was upgraded to a deluxe room when the renovation works began. However, it was rainy season & the renovation corridors were often impassable during the day which meant getting an absolute soaking en route to the rooms from reception!
The rooms were clean & mosquito plugs were provided, although it was a little annoying to return some evenings to find the window had been left open & mosquitos buzzing around the room.
The breakfast buffet had a good choice of food & the Copper Pot restaurant was pleasant & the staff in there friendly.
The service by reception staff was not as good as the room & restaurant staff. The day I arrived, I found that the safe would not lock & despite informing reception, nothing was done about this. One morning there was no water & having called reception twice to be told that a bucket of water would be sent, nothing arrived. I ended up using a part-boiled kettle (which luckily had been filled by cleaners), but was a bit annoyed to discover that my colleague who had also called for water had been brought it almost immediately. Occasionally, there would be no obvious available taxis outside the hotel, but asking reception staff was useless, as they would just tell you to look outside & not offer to assist. Finally, on my last day, it took over an hour to check out!! There were 2 other guests in front of me in the queue, heading to the airport to catch flights like myself, with one member of staff at the desk. Other staff were wandering past & not stopping to help & the card machines weren't working, resulting in some people just walking out!
Finally, the wifi at the hotel is relatively expensive, & the availability of cards isn't great. I couldn't get hold of any of the cards one evening & needed to send work emails, but the staff could not tell me anywhere else where they would be available.
The location of the hotel is fairly good - everyone knows where the Crossroads complex is which is handy for getting taxis. It seemed to me that wherever you stay you're likely to need to take taxis / a car to get to most places as the city is quite spread out. A taxi would cost between 1,000 - 4,000 MWK (4-10 USD) depending on how far you're going which didn't seem too unreasonable to me considering the fuel shortages at the time.
Overall, probably quite a good standard of hotel for Lilongwe & nice staff but reception staff could be more helpful. I'll be returning to Lilongwe in a few months but don't plan to stay here again.
- Official Description (provided by the hotel):
- The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more less
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