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“Fabulous - service from their hearts”

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Hotel Carlton Antananarivo Madagascar
Ranked #8 of 59 Hotels in Antananarivo
London
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fabulous - service from their hearts”
Reviewed February 19, 2013

I have been priviledged to stay at the Hotel Carlton four times in the last twelve months. The last time with a group of over 60 people, and I cannot recommend them enough.

There are many reasons to love a hotel, and for me, it first and foremost the staff. Yes the rooms are lovely and spacious, yes there is a great pool and resturaunt, yes there are great business facilities, conference rooms and a travel agent on site, yes the site is convenient for everything - but the staff at the Hotel Carlton make it feel like home.

I will also always recommend a hotel that has strong ethical values. The Hotel Carlton in conjunction with Lions Club is running a programme at the moment through their resturaunt whereby a percentage can be donated to provide Malagasy children with birth certificates when their parents cannot afford the fees. Withouth birth certificates children struggle to register at schools and have futures. The Hotel Carlton also are enormous supporters of Operation Smile providing accommodation for their team of volunteers during surgical missions in Antananarivo. They run English conversation classes for university students and support many other activities. None of which you will see publicised on their website.

It is rare to have such a combination of excellent service and selfless community support from a hotel of any calibre let alone the calibre of the Carlton. I would heartily recommend that business visitors, families and friends choose the Carlton - and for those for whom community responsibity is a value added bonus, knowing all that the Carlton does for their community makes the stay that little bit sweeter.

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank sarahdeej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMadagascar, Guest Relations Manager at Hotel Carlton Antananarivo Madagascar, responded to this review, February 27, 2013
Dear Guest,

Thank you for taking the time to rate our services, and we are delighted to know that you had an enjoyable stay with us. Your comments will be shared with great pleasure to our staff. We hope that your next stay with us will be as memorable as the last.


Looking forward to welcoming you soon.


Regards,

Miarisoa Rajaonarivony (Mrs)
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
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English first
Level 6 Contributor
130 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 22, 2013

We started our tour of Madagascar here, and it could not have been better. We booked our tour from the travel agents located in the hotel, also a local guide who took us around Tana, we were charmed! The service was impeccable and prompt. The room comfortable and the breakfast gave us an insight of the kind of food we would be tasting around Mada. If we do return for another visit this will be our first stop again.

Stayed April 2012, traveled as a couple
Helpful?
2 Thank Ssulliman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMadagascar, Guest Relations Manager at Hotel Carlton Antananarivo Madagascar, responded to this review, January 27, 2013
Dear Guest,

Thank you very much for taking time to rate our services. We are glad to know that every moment you spent in our hotel was memorable, and we will share your remarks to the whole staff.

Feel free to contact us for your next booking, we will be happy to assist you and to make your next stay more memorable.

Kind regards,

Miarisoa Rajaonarivony (Mrs)
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Louis
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 19, 2013

For a five star hotel and the high rack rate at this hotel, the housekeeping service is not up to standard! On two occassions my room was not done when I came back from a day's work and same for another colleague on another floor. On complaining the only thing they said is perhaps we left the 'priavcy please' card on the door, which we always ensured we did not! There was no excuse from the lady at reception which is worse! The. Sometimes they replenish the coffee and sometimes not, same thing for the complimentary water bottle! This is not one's expectation from a five stars! Also, the menu card at Charly's Cafe is quite limited! Especially if you spend two weeks at the hotel... Else, the concierge and restaurant staffs are very helpful!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanyChung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMadagascar, Responsable relations clients at Hotel Carlton Antananarivo Madagascar, responded to this review, November 10, 2013
Dear guest,

Greetings from the Carlton Hotel. Thank you very much for taking time to rate us.

We are sorry to learn that our services were not up to your expectations.Be sure that your comments have been sent to the whole team and that is necessary has been done to improve ourselves in terms of service quality.

Waiting to see you again very soon among us,

Sincerely,

Miarisoa Rajaonarivony (Mrs)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 18, 2013

Good memory... Our company organized a session at this hotel... really good space.. We can feel here like park, hotel, home, office... Just close your eyes and think where you are (Ex - I am in hotel, park, home, or Office) just open and see around u... U feel like where you imagined.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SujinRaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMadagascar, Guest Relations Manager at Hotel Carlton Antananarivo Madagascar, responded to this review, January 25, 2013
Dear Guest,

Thank you very much for your comments. We are glad to know that our services have met your expectations. We will always do our best to provide good service quality for you. Do not hesitate to contact us for your next trip in our beautiful country.

Looking forward to welcoming you soon,

Kind regards,

Miarioa Rajaonarivony (Mrs)
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuranda, Australia
Level 4 Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 23, 2012

We used the Carlton on 4 separate occasions on our 25 day Birding and Lemur watching tour, it's perfect as a hub from Tana. Security is good, the restaurant staff very helpful, they will store bags for you, they have good free wi-fi- how come this is free in so many poor countries but they charge the earth in Australia?- and the the air con works well. It was a great base to come back to and clean up and I found them very helpful. It's not cheap but it works well for us, we will continue to use it.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMadagascar, Guest Relations Manager at Hotel Carlton Antananarivo Madagascar, responded to this review, December 28, 2012
Dear guest,

Greetings from the Carlton HoteL; Thank you for taking time to rate us,it helps us a lot in our search for continuous improvement. Please feel free to contact us for your next booking.

Thank you for your confidence, and looking forward to welcoming you back among us.

Kind regards,

Miarisoa Rajaonarivony (Mrs)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 5 Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 5, 2012 via mobile

Why do it call itself "Carlton"? It has nothing to do with thr Ritzs Carlton and yet charges like $200+. That's like the average annual income in this country !
Anyways, the rooms were good , nothing special. But comfee.
The restaurant was like Thai. You came all the way to to Madagascar and why "thai food"? I don't get it.
The staff were ok
The ones done speak English and try to speak it were supper nice, to the point where u want to hire them. But the ones that spoke English ( or the ones that thinks they can speak English ) were awful.
This is "hotel" business. Ur bussiness is to cater ur customers. Even if you r trying to follow the rules if hotel, u don't get paid more but lose the customers. If you don't get that u shouldn't work at the hotels.
To cut the story short, the ones spoke English were not nice. They just don't understand the hotel bussiness.
Would I stay here again ?
I did get amazing good sleep but no, because of those rude staff.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sofiamoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMadagascar, Responsable relations clients at Hotel Carlton Antananarivo Madagascar, responded to this review, November 10, 2013
Dear guest,

Greetings from the Carlton Hotel.

We are sorry to learn that our services were not up to your expectations. All your comments have been sent to the team and that is necessary has been done to improve ourselves in terms of service quality.

Thank you for taking time to rate us.

Sincerely,

Miarisoa Rajaonarivony (Mrs)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 25, 2012

Warm, welcoming and service focused staff. Very clean room, good value. Business centre and wifi very good. Business meeting areas very good. I will stay there again. All necessary facilities are available. Did not use the pool area, but all looked very nice. The retail portion is a bit disappointing, not very exciting. All staff are very willing to asist in any regard. WiFi always available, and acceptable responses.

Room Tip: Face the lake, higher floor
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMadagascar, Guest Relations Manager at Hotel Carlton Antananarivo Madagascar, responded to this review, December 2, 2012
Dear guest,

Thank you for your rating and all comments you have shared. We are glad to know that you really appreciate our services. Do not hesitate to contact us for your next booking, we will always do our best to make your next stay more and more enjoyable.

Looking forward to welcoming you soon,

Miarisoa Rajaonarivony (Mrs)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carlton Antananarivo Madagascar

Property: Hotel Carlton Antananarivo Madagascar
Address: Rue Pierre Stibbe Anosy | PO Box 959, Antananarivo 101, Madagascar
Location: Madagascar > Antananarivo Province > Antananarivo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Antananarivo
#1 Casino Hotel in Antananarivo
#5 Spa Hotel in Antananarivo
#10 Business Hotel in Antananarivo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Carlton Antananarivo Madagascar 5*
Number of rooms: 171
Official Description (provided by the hotel):
Enjoy Hotel Carlton, central location with genuine view on lake Anosy and the Queen's Palace, conference and meeting facilities for up to 550 persons, business center, outdoor swimming pool, tennis court, fitness, center, 2 restaurants, 2 bars, 24 hrs rooms service, casino, free private parking, arcade shops. Since September 1st, 2008 Hotel Carlton is a member of Preferred Hotels & Resorts in the Lifestyle Collection. IPrefer is the loyalty program that enables guests to have special benefits. ... more   less 
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Also Known As:
Carlton Hotel Antananarivo
Hotel Carlton Antananarivo Madagascar

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