I've stayed frequently at this hotel because there aren't a lot of options in Maseru but it gets worse every time. The management needs to do something about their staffing or train the staff better.
The reception is the worst I have ever seen in a hotel, and that includes even when compared to small guest houses or smaller hotels that don't even have any star ratings but they consider their customers a priority and try to make an effort -- this is missing at this hotel.
Calling the reception is like calling a foreign country because it takes a long time to get anyone to pick up the phone.....this is worse during the late night hours....but I've had waits of at least 5 minutes of ringing and calling three or four times before it is picked up.
I checked into my room. I called reception and after waiting the interminable period for them to pick up, I finally requested that I need housekeeping to bring me towels since they didn't put them in the bathroom. Sure, madam, I will call them.....I asked if he would call right away since I needed them then, yes madam.
40 minute later, no towels yet. Tried calling again and after 10 minutes of trying I decided to the the short route and go myself. There was 1 person manning the desk, with at least 5 guests trying to check in and myself and another guest coming to request assistance.
When he paid attention to me, I asked for housekeeping to be called again for my towels and for them to clean the bath since there are ants running around the bath. This time, I waited for him to call them before I left. Off to my room to wait for housekeeping.....
A lady rang my room bell 5 minutes later with cleaning supplies but no towels! When I asked about the towels she told me she would bring them later! That was the last straw and I decided it was high time to submit a review and have guests show their views of the service at this hotel. What kind of 4 star hotel treats its guests like this? Almost 2 hours after I checked in and I can't do the most basic thing a guest does when first arriving at a hotel.....freshen up with a bath or shower.
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- Also Known As:
- Lesotho Sun Maseru
- Lesotho Sun Hotel
- AVANI Lesotho Hotel & Casino Maseru