I've been coming to Lesotho for 6 years & Staying at this hotel which is considered the bestbhotl in town. The hotel is very comfortable, great rooms, friendly staff plenty of hot water, & good heating in the winter. However, the food leaves much to be desired and the service is non existent. When a request is made, one needs to follow up several times to get service. Once the responsible person has made a phone call, they think their duty is done. There is no follow-up. I requested a chair for my room and after one hour it took a return trip to to front desk to ask again. My husband calls me skype to land, but often the front desk does not answer the phone. we now skype to cell. These issues are indicative, but not unusual. Technically I am in a nonsmoking room. However, clients in the rooms around me smoke and nothing is done to deter the other clients from smoking in the non-smoking areas. The ventilation system allows my room to be filled with cigarette smoke. It is very off-putting. Needless to say that with better training, this really could bee a 4 star hotel.
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- Also Known As:
- Lesotho Sun Maseru
- Lesotho Sun Hotel
- AVANI Lesotho Hotel & Casino Maseru