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“Great rooms, poor service” 3 of 5 stars
Review of AVANI Lesotho Hotel & Casino

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AVANI Lesotho Hotel & Casino
Ranked #4 of 9 Hotels in Maseru
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great rooms, poor service”
3 of 5 stars Reviewed June 26, 2013 via mobile

I've been coming to Lesotho for 6 years & Staying at this hotel which is considered the bestbhotl in town. The hotel is very comfortable, great rooms, friendly staff plenty of hot water, & good heating in the winter. However, the food leaves much to be desired and the service is non existent. When a request is made, one needs to follow up several times to get service. Once the responsible person has made a phone call, they think their duty is done. There is no follow-up. I requested a chair for my room and after one hour it took a return trip to to front desk to ask again. My husband calls me skype to land, but often the front desk does not answer the phone. we now skype to cell. These issues are indicative, but not unusual. Technically I am in a nonsmoking room. However, clients in the rooms around me smoke and nothing is done to deter the other clients from smoking in the non-smoking areas. The ventilation system allows my room to be filled with cigarette smoke. It is very off-putting. Needless to say that with better training, this really could bee a 4 star hotel.

Stayed June 2013, traveled on business
Helpful?
1 Thank beilene1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    30
    53
    58
    29
    12
See reviews for
9
14
14
132
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Thai first
  • Any
English first
Johannesburg
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 10, 2013

The Lesotho Sun Hotel offers good, clean, and comfortable accommodation in Maseru. The staff are friendly and efficient. BUT the most impressive feature of the hotel is its restaurant which serves THE BEST lamb chops I have eaten to date. Absolutely divine!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Melissa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 20, 2013 via mobile

The staff is great. The dinner gets boring after a few days but the breakfast buffet is lovely. The bed is comfortable, the casino is amusing and the view of the valley is second to none. The resident manager is VERY involved with all activities.

Stayed May 2013, traveled on business
Helpful?
3 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
126 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 2, 2013

I've only stayed at this hotel in Maseru, but it seemed like the best choice of the lot. You get really nice views since you're tucked away on a mountain and the chinese restaurant downstairs is pretty good.

The internet is annoying though because you have to keep buying data packages and they are often sold out when you need to recharge.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 24, 2013

My experiences the two times I stayed at the hotel was remarkable. The stay with no exceptions was great. All of the staff seemed to go out of their way to make my stay comfortable. The food was well prepared, was presented beautifully. The rooms were clean and serviced daily. The grounds beautiful and kept well manicured. In short my time at the hotel made my stay very pleasant.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank edwarad g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 24, 2013

Set on the hillside in Maseru, the views from this hotel are stunning. The staff is warm, friendly and attentive, and the food in the restaurant is excellent (thank you, Chef Rambo!). We stayed for a week in early March and understood quickly why it is touted as the best hotel in Maseru. I would not stay anywhere else.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 24, 2013

I had a group from the US at the Lesotho Sun in March 2013. As usual, the staff was wonderful. They always are so welcoming and helpful. It made our travellers who had never been to Africa feel very much at home. In Lesotho, you can't go wrong with the Lesotho Sun! Thanks to all who made our trip extra special!!!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MKruger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AVANI Lesotho Hotel & Casino

Property: AVANI Lesotho Hotel & Casino
Address: Hilton Road, Maseru 100, Lesotho (Formerly Lesotho Sun Hotel)
Location: Lesotho > Maseru District > Maseru
Amenities:
Business Center with Internet Access Casino and Gambling Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Maseru
Price Range (Based on Average Rates): $$
Hotel Class:5 star — AVANI Lesotho Hotel & Casino 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Lesotho Sun Maseru
Lesotho Sun Hotel
AVANI Lesotho Hotel & Casino Maseru

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