My daughter, who is working in Lesotho, had a confirmed reservation for us at this establishment. When we arrived at 3 in the afternoon, exhausted from our travel in the mountains and anxious to freshen up after our visit to a rural area. However, the manager, who was manning the reception desk informed us that because our daughter had not answered her cell phone calls, she had let our rooms to someone else. The manager was not only not apologetic, but openly hostile to our daughter. We suspect the alleged phone call was a fabrication since our daughter's phone showed no missed calls and no messages, though it was off while we attended a church service and to conserve energy as that part of the country was without power for most of the day. The manager did finally find us rooms at a much nicer lodging, which she might have done in the first place instead of treating us so rudely. We were happy to turn our backs on this place. It was the sad exception to a city we found to be filled with delightful, happy and friendly people.
- Official Description (provided by the hotel):
- Tribute Guest House Matala is located in Maseru, capital city's middle income /class suburb, off the Main South 1 Road - the arterial road to the south of Lesotho, about 8 kilometers from the central business district. It is close to Thaba Bosiu National Shrine and Cultural Village and Morija Museum . Transport to these places is available by prior arrangement. Tribute Guest House Matala is committed to provide luxurious, comfortable and affordable accommodation to meet the needs of the busy, yet discerning business or leisure traveler. The building is designed to provide a homely ambience. Directions -From the South African Border pass the first and second traffic lights, proceed till you pass Basotho Hat building on your left-pass under the bridge - Proceed straight till you join Main South 1 near the main traffic circle - at 3rd traffic light proceed straight until the small circle - proceed straight passing 4 filling stations the last one being excel - From Excel garage about 800 meters , passing 2 gravel junctions on the left - there is a big sign board written "Tribute Guest House Matala" on the left, turn left and drive 100 meters on your right to your destination ... more less
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- Also Known As:
- Tribute Guest House - Matala Lesotho/Maseru