This was the first time i had stayed in 4 Star M Plaza i checked out the hotel on the internet so i was looking forward to my short stay . I had flown into Accra from Takoradi having worked 2 weeks of night shift offshore I was looking forwarded to a chill out room somewhere I can have a shower and relax before my onward flight to London later that evening.
Check-in was easy .... On 1st impressions my room was spacious a big comfy bed , modern furnature ,TV , air con the basics what you would expect .
I went for a walk around the hotel , nice pool and sun area ...but no people , there was a gym .....no people , restaurant / bar ......no people but there was plenty of room refurbishments ongoing .........so maybe all the rooms are getting a upgrade ?
The hotel looks good from the outside but when u have a closer look the paint work and decor needs a bit of freshening up .
Lets go back to my room ........ don't get me wrong my room was clean BUT the bathroom maintenance workmanship was shocking . There was large amount of dried silicon at the bottom of the bath , the shower curtain pole was too long so instead of shortening it they bent it and it wasn't secured , the water heater on the wall had been repositioned but not re tiled the holes were filled up with filler , the toilet was not sitting straight and the grouting / filler on the base of the toilet was very poor workmanship .
In the bedroom next to the fridge there were 2 plug sockets with no cover plate , there was tea and coffee facilities but the kettle didnt work and to put the icing on the cake there was a hotel power failure .
Who is inspecting the maintenance work when it is completed ? And who then says the room is OK to rent out to the public ?
On checking out I asked the lady on reception what the cost was for my room style she said my company had a contract with the hotel so in was at a reduced rate .....she then told me the cost of the room was $ 170 , for just over 4 hours .
I've been lucky to have stayed in a lot of different star rated hotels over the last 18 months , some brilliant , some great , some OK and some not so BUT the M Plaza must have a room standard code . Their welcome brochure says they are the premier VIP hotel in Accra well room 2104 wasn't . The number 1 customer quality is that all rooms must be decorated and maintained to a high standard , but shabby , poor decor finish that is well below standard and then rented out to customers .......is poor management and below par quality.
The M Plaza does look impressive from the outside .....it's a shame for my 4 hours the room I was given was less than impressive .
I have stayed in the Great western and Holiday inn , they put a bench mark on standard , quality and value for money im afraid the M Plaza needs to up its game and match its competitors .
- Official Description (provided by the hotel):
- Ghana's only exclusive hotel, and the nation's hotel for presidents and royals.Recognized for providing the tightest in guest security, privacy, personalized services and convenience in doing business from the comfort of one's hotel room. M Plaza Hotel, the ultimate in exclusive services. Our niche clientele features diplomats, corporate chief executives and celebrities in both sports and entertainment. Besides the gallery of personalities we have hosted, our ranking status in hosting of conferences, high profile banquets, receptions, very private events like honeymooning is second to none. ... more less
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- Also Known As:
- m Plaza Accra