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“Poor value for money”

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La-Palm Royal Beach Hotel
Ranked #17 of 90 Hotels in Accra
Reviewed August 26, 2013

Service and room standards were very poor given the price. It is clean and the gardens were well maintained. Food was OK. The staff we not welcoming and did not fix problems or respond to requests for help. It's a shame as it is a good location and the facilities - gym and pool are good.

  • Stayed: June 2013, traveled on business
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Thank catherine a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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167 - 173 of 318 reviews

Reviewed August 24, 2013

La Palm is very expensive for what it is. In international terms this is a 2/3 star hotel. We paid $220 per night and it really is a $100 experience. On arrival I nearly came to a sad end as I fell in to an empty water feature which was not marked. A colleague did the same thing. The sliding doors to the outside patio were screwed shut so there was no outside access from the room. The room door lock broke and we had to force the sliding doors open which was a real challenge given they had been screwed shut. Food was good though. The staff could do with some customer service training. There was also lots of liter in the hotel grounds which I had to ask to get cleaned up. The beach is not in good shape - again lots of liter - amazing the hotel does not try and clean it up. I think if the owners invested some money in it and imrpoved the staff training they could improve the quality of the hotel quite easily.

Stayed: August 2013, traveled on business
1  Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

Yesterday I went to the duty manager his name is Jacob to change my room cause its a twin bed room and the mattresses are so hard . And he just looks at me and tells me please come tomorrow in the morning I try to explain to him again that I can't sleep he replies with the same answer.so I asked him to call the general manager for me he replies again with the same answer .its been 9 hours now and I'm in the same room and can't sleep and nothing happened . Btw the occupancy in the hotel is 35% .

  • Stayed: August 2013, traveled on business
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4  Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

The rooms are not roomy and clean.the location is super and the exterior and lobby area are the saving grace! The pool is good and relaxing.The casino is new and good.They also have an open restaurant serving African cuisine which is refreshing!

Stayed: December 2012, traveled with family
1  Thank rooony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

Hotel is well situated at the beach of La. It is close to where week end and Holiday lovers would like to stay for most of their day with live band music and socializing with people from all parts of the world. This Hotel gives a first class 5Star service.

Room Tip: If you will be going in a group please book as a group and ahead on time. This is a Hotel you can...
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Stayed: October 2012, traveled on business
Thank GBEFALOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

I stayed here for a few nights when I was in town for a conference. I would avoid and look elsewhere, particularly for the price that you pay. I actually found the Maxlot in town to be a better option at about half the price.

The hotel is attempted to be a five star European or US beach style experience although it fails on a number of accounts.

Firstly, when I arrived, the lock on my door didn't work - I couldn't get in and then it wouldn't let me out! The hot water didn't work, and then the bathroom flooded. Finally, when I moved room the internet didn't work either - and the wifi is extremely weak. They also forgot to clean my room on two of the nights that I was here.The food is very expensive (around GH60 for a dinner - double the price of places in town) and I found it to be average at best.

It is also pretty far out of town if you have a conference at the International Conference Centre and traffic is heavy to get in during the morning (it can take up to 40 minutes).

On the plus side, the staff are friendly and the breakfast is decent, but that is probably the minimum that you would expect for nearly $300 a night.

I would look elsewhere if you want better value for money and comfort.

Room Tip: Ask for a room nearer to the main reception as the outlying villa buildings are quite a walk and it...
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  • Stayed: July 2013, traveled on business
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Thank Robin_NW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

There are probably better places for holding conferences in Accra but this location passes the minimum. For the money you would pay, the location and the rooms deliver average value. So don't expect much - for all the reasons other travelers specified. Breakfast choices are run of the mill. The juices are terrible. Service is average and below what you would expect in a "royal beach hotel" location. For vegetarians and vegans, beware, staying here 1-2 days is okay if you can put up with veggie pizza and veggie sandwich just once. For vegans, the situation is dire. However, the coastal beach makes up for all other shortcomings in this hotel, even if you just stand by the edge and enjoy the waves for a few minutes.

  • Stayed: June 2013, traveled on business
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Thank NickTimepass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La-Palm Royal Beach Hotel

Address: No. 1 Bypass | PO Box OS 3000, Accra, Ghana
Phone Number:
Location: Ghana > Greater Accra > Accra
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Accra
#11 Luxury Hotel in Accra
Price Range: $154 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La-Palm Royal Beach Hotel 4*
Number of rooms: 162
Official Description (provided by the hotel):
Upscale deluxe hotel on the shores of the Atlantic Ocean, offering 152 rooms and suites all with balconies and fabulous ocean or garden views. A choice of 7 restaurants and bars, state of the art conference and banquet facilities and close proximity to the airport, the Central Business District, Embassies, shopping malls and the main tourist attractions including Kwame Nkrumah Mausoleum La-Palm Royal Beach Hotel Accra has a world-class casino, 3 outdoor pools,a health club with Life Fitness equipment. Complimentary wireless Internet is available everywhere in the hotel. Business amenities at this 4-star deluxe property include a business center, 9 meeting rooms and banquet venues and ocean-front lawns for those special occasions. Full buffet breakfast is complimentary. Guests have access to complimentary roundtrip airport shuttle. Guest parking is complimentary. The staff can arrange tour/ticket assistance, wedding services and business services.Car rental services. Additional amenities include a no-smoking rooms, concierge desk, multilingual staff , event catering, beach access and a kids playground.The 152 air-conditioned guestrooms at La-Palm Royal Beach Hotel include IPod docks and laptop-compatible safes. Rooms open to balconies with ocean or lush garden views. Televisions are equipped with premium satellite channels with free movie channels. All accommodations provide desks, safes, direct-dial phones, irons/ironing boards upon request. Suites have microwaves, crockery, utensils and full-size refrigerators. Complimentary wireless Internet access is provided. Beds have pillow-top mattress, duvets and king-size pillows. In-room minibars (stock upon request) and coffee/tea makers are provided. Bathrooms offer bathtubs with handheld power showerheads, double sinks. Additional suite amenities include complimentary newspapers, slippers and bathrobes. In addition, a turndown service is offered nightly, housekeeping is available daily, and amenities available on request include in-room massages. ... more   less 
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Also Known As:
Hotel La Palm Royal Beach
La Palm Royal Beach Hotel

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