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“Much better!”
Review of Golden Tulip Accra

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Golden Tulip Accra
Ranked #17 of 92 Hotels in Accra
Norway
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Much better!”
Reviewed November 1, 2013

This hotel has been through a major renovation, which was a good idea. Now the hotel seems modern, the rooms clean and the staff very friendly. The food is very good and especially the breakfast is excellent. The music is not as noisy as usual and it was a delight to spend 10 days at the place.

Room Tip: Choose a room to the backyard, unless you enjoy live music every evening.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SnailNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertha d, Director of Sales at Golden Tulip Accra, responded to this review, November 4, 2013
Dear Sir,

Thank you for taking time to share your experience at our hotel. We very much appreciate your positive comments which, encourages us to continue offering our best.

We are happy to note that you enjoyed our elaborate full American breakfast and the warm hospitality of our friendly staff.

We value your patronage and look forward to welcoming you again.


With kind regards,
Golden Tulip Accra

Bertha de Graft-Johnson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 31, 2013

Lovely hotel, great a bit overpriced but every time my husband stays there an item of his gets stolen. Once it was his pyjamas, another trip, his slippers and this trip a shirt given to be dry cleaned.

Sad but I have advised him not to stay there again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertha d, Director of Sales at Golden Tulip Accra, responded to this review, November 4, 2013
Dear Sue,

Thank you for your feedback. We appreciate your comments which, helps us know your concerns in order to address them.

We sincerely apologize for the concerns you raised and will be conducting thorough investigations into the issue. Could you please provide more details about your husband’s recent stay, i.e. his full name, the period of his stay, his room number etc. Kindly email the details to me at: sales@goldentulipaccrahotel.com

Thank you.


Bertha de Graft-Johnson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Lagos, Lagos, Nigeria
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 31, 2013

I have travelled a fair amount through West Africa and this hotel exceeded my expectations. My room was on the first floor overlooking the beautifull pool, it was well equipped, large, modern and the matress was of good quality(not always gteed in Africa). The hotel restaurant is tastefully designed and the selection of food was fairly good and well prepared. The staff were friendly and created an overall feeling of competance. The hotel has decent ameneties and the pool and tennis courts were popular. I have stayed in several hotels in Ghana and this was the best so far. Colleagues of mine that arrived a day later, late at night did have a problem with the hotel overbooking and were moved to a different hotel. Based on my experience of hotels in West Africa this hotel is good value for money.

Room Tip: Rooms overlooking the pool will get noise from the band that performs at the pool every evening. The...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertha d, Director of Sales at Golden Tulip Accra, responded to this review, November 4, 2013
Dear Mark,

Thank you for taking time to share your experience at our hotel. We very much appreciate your positive comments.

We are happy we exceeded your expectations and that your stay was a pleasurable one.

We look forward to welcoming you again.


With kind regards,
Golden Tulip Accra

Bertha de Graft-Johnson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 27, 2013

I was extremely annoyed & surprised when I arrived at hotel and told that they didn't have a room for me despite a confirmed booking.A flight had been delayed so they'd given the rooms to the airline.No-one from the hotel seemed perturbed or apologized but they took me to a very inferior hotel for the night.I checked into the hotel the next day.Won't risk staying there again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertha d, Director of Sales at Golden Tulip Accra, responded to this review, October 30, 2013
Dear Karen,

Thank you for taking time to review our hotel. We appreciate your comments which, helps us know your concerns in order to address them.

We sincerely apologize for our inability to meet your expectations. Our front desk staff should have arranged a similar star rated hotel as is our standard, if for any reason we did not have rooms available.

We assure you that we have addressed your concern and would like to be given the opportunity to accommodate you again.

Once again, we apologize for any inconvenience caused and look forward to welcoming you again.


With kind regards,
Golden Tulip Accra

Bertha de Graft-Johnson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Accra hotels

Level Contributor
4 reviews
4 hotel reviews
Reviewed October 25, 2013 via mobile

We stayed here for two weeks as part of a larger party and had a 2-bed chalet for our family of 5. We encountered so many problems during our stay, that we lost count... A/c didn't work in bedroom (most days), lights not working in bathroom, frequently left with too few towels for 5 people, curtains falling off the rails, hot water and water completely running out after one shower (this happened three times)! The list goes on. The food was average and the service was extremely slow and generally pretty poor and no one really seemed to care. The egg station at breakfast time was so poorly managed that there was generally a queue of irate guests waiting 10-20 minutes for their food...but managers/staff really did not seem to care, despite numerous complaints. It cost a small fortune to stay here and really did not offer value for money in any way. We would definitely not return to this hotel and would certainly not recommend it to anyone...

Stayed August 2013, traveled with family
Helpful?
Thank SADA66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertha d, Director of Sales at Golden Tulip Accra, responded to this review, October 30, 2013
Dear Sada66,

Thank you for taking time to share your experience at our hotel. We appreciate your comments which helps us know your concerns in order to improve our services

We sincerely apologize for our inability to meet your expectations. We have taken note of the concerns you raised and are seriously having them addressed through training and the enforcement of our Standard Operating Procedures.

We value your patronage and assure you of a pleasurable stay on your next visit to our hotel.

Once again, we apologize for any inconvenience caused and look forward to welcoming you again.

With kind regards,
Golden Tulip Accra


Bertha de Graft-Johnson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
143 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed October 22, 2013

I stayed in one of the cottages set back from the pool area and could not have been happier. Excellent accommodation - quiet, clean and extremely well appointed. Food in the main restaurant, a buffet, was always good and the bar service was attentive. I would certainly stay here again

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCCMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertha d, Director of Sales at Golden Tulip Accra, responded to this review, October 23, 2013
Dear JCCM,

Thank you for taking the time to review our hotel. We very much appreciate your positive comments.

Our aim is to provide excellent care and complete satisfaction to our guests and we are very pleased that you had a pleasurable stay with us.

We look forward to welcoming you again.

With kind regards,
Golden Tulip Accra

Bertha de Graft-Johnson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
Reviewed October 17, 2013

I can say this is one of the best hotels to stay in Ghana. I was incidentally there when the room rates were on an offer price. It is an excellent for short business trips. Hotel staffs were well trained and courteous. This is quest close to airport and makes it convenient for short trips to commute to airport.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rangaslakshmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertha d, Director of Sales at Golden Tulip Accra, responded to this review, October 21, 2013
Dear Rangas,

Thank you for taking the time to review our hotel. We very much appreciate your positive comments which, encourages us to offer our best.

We are pleased our services and facilities exceeded your expectations and you had a pleasurable stay with us.

We look forward to welcoming you again.

With kind regards,
Golden Tulip Accra

Bertha de Graft-Johnson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Tulip Accra

Property: Golden Tulip Accra
Address: Liberation Road, Accra 16033, Ghana
Location: Ghana > Greater Accra > Accra
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Accra
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Golden Tulip Accra 4*
Number of rooms: 238
Official Description (provided by the hotel):
Located in a safe and quiet suburb of Accra, the hotel is only 5 minutes (2km) drive from the airport and 10 minutes drive to the city centre and business district. A free airport shuttle bus is available for the convenience of guests. The hotel with its African style has a lovely ambience and is delightfully landscaped over spacious grounds. Special culinary themed cuisine and events provide guests with variety and lively entertainment. Whether for business or leisure, Golden Tulip Accra is the place to be. ... more   less 
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Also Known As:
Golden Tulip Accra Hotel Accra
Accra Golden Tulip

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