went here a week ago, had some room service and the operator who answered the phone sounded tired and very unporfessional, i can almost picture her yawning at the end of the line. It took literally an hour and 20 minutes for the food to arrive i have to call back just to remind them of my order, but i tried to understand since i ordered during the lunch time and might be the rush hour of room service, the next day i tried calling again but this time around midnight i started to watch a movie and finished and my order was nowhere insight this time it was an hour and 30 minutes they called me to ask if i ordered a burger, i told them "yes an hour and 30 mins ago" and the operator said "sh** were sorry we went to the first floor and third floor" i was like thinking i travel a lot and this is the first time i hear someone from a hotel staff curse but could also be just a reflex but very unprofessional, they forgot my room number and cant remember which floor exactly i was in and got it all mixed up at this time i told them i dont want it anymore. the next day i decided to eat in restaurant, oh boy the waitress and waiters looked like they better things to do , took 30 minutes to get asked for drinks and another 30 minutes to get asked for food, they asked separately and oh yeah the took about an hour to come. staff is very unapologetic and looked really bored and VERY VERY SLOW. very unsatisfactory service. I dont understand why they hire staff that has no sense of people skills. i totally dont recommend this hotel, run and go somewhere else.
- Official Description (provided by the hotel):
- Located in a safe and quiet suburb of Accra, the hotel is only 5 minutes (2km) drive from the airport and 10 minutes drive to the city centre and business district. A free airport shuttle bus is available for the convenience of guests. The hotel with its African style has a lovely ambience and is delightfully landscaped over spacious grounds. Special culinary themed cuisine and events provide guests with variety and lively entertainment. Whether for business or leisure, Golden Tulip Accra is the place to be. ... more less
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- Also Known As:
- Golden Tulip Accra Hotel Accra
- Accra Golden Tulip