We organized an international agriculture conference with 170 participants at Mensvic Palace Hotel in Sept 13. That was our first and also the last time to do so.
We were asked to make a down payment, wired USD 4500 and emailed and faxed the bank transfer confirmation to the Sales Manager. Four days later we were informed: sorry we have not received any money so your rooms have been given to another client. We finally managed to get 10 rooms back, but most participants were re-booked to other hotels. Keynote speakers arrived late at night, only to be informed that they had no room. Others were sent around between hotels, or were requested to change hotel in half-way through the conference. It was chaos. Mensvic then wanted us to settle bills for those other hotels through them -- at a marked-up rate.
Conference rooms were lacking both projectors and audio system 10 minutes prior to session start. Our conference secretariat was set up in their internet cafe, which was still open to others, yet we were charged. At one point our conference came to a halt because the sound systems received the sound from the conference next door.
There were several issues with the accounts as well. Mensvic then wanted to handle the bills for those who had stayed at other hotels -- at a marked-up rate. Many erroneous versions of the invoice were produced until the very moment we had to leave for the airport. Yet the final one included one person who had already paid personally.
Among all these problems, the Hotel Manager was never to be seen.
In summary, this was a high-stress experience. Never again. A pity, because the facilities generally were well suited for a conference, lunches and coffee breaks were fine, and the staff friendly. The breakfast was not what you would expect at a hotel of this standard.
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