The Mensvic Grand was chosen as the location for a week-long workshop, for a group of approximately 50 participants. The package included rooms and meals, as well as the use of a large conference room.
To begin on a positive note, the courtyard of the hotel is large and very attractive, with a large, very inviting pool in its center. Rooms on the upper floors have small balconies, and I would advise asking for a room looking out on the courtyard, for a pleasant view. The other sides of the hotel look out on rooftops and the neighboring side streets. There is little of interest within walking distance of the hotel, but fortunately taxis regularly pass by the hotel, and they honk to let you know they are available.
The decor of the hotel lobby and common areas seems to be an odd mixture of old-style gilded luxury and fake tree-trunk modeled columns (see the hotel's website for an example). Overall, the hotel interior is in bad need of a makeover.
As others have noted, the staff is largely unfriendly, the desk staff being the worst offenders. They are at best robotic, forgetting to say "hello," "thank you," "you're welcome," the basics of human interaction. Check out was utterly chaotic—two of my colleagues were checking out with me, and even though there were three clerks at the desk, the process took almost a half hour. When I had finally signed my bill, the clerk took the paper and filed it away. When I asked for my copy, he acted like he had never heard such a request, and that took another 5 minutes.
The rooms were quite large, including a desk, large credenza, and a small table with side chairs. Television provided about 20 channels, with a fairly good spread across news, sports, and entertainment channels, however many of the channels suffered from moderate amounts of static. The air conditioner was powerful and quickly cooled the room, but mine produced air that smelled like old socks. The bed was comfortable and clean. No alarm clock is provided. The bathroom was clean and fairly modern. Each bathroom has its own water heater, so make sure you find the switch to turn it on 30 minutes before you plan to take a shower. The hotel provides little plastic tubes filled with watery yellow and green "shampoo" and "liquid soap." I suggest bringing your own supplies. There is a small refrigerator and an electric water kettle in the room along with instant coffee and tea bags. Only one half-liter bottle of drinking water was supplied on my first day. You can buy more at the bar or sanitize your own. The hotel was in the process of installing room safes during my stay, but my room did not have one.
Do not expect internet access during your stay at the hotel. Neither the ethernet cables nor the wifi worked in my room, and many of the workshop participants had a similar experience. The desk staff were either unable to help or uninterested. The conference room did have a strong wifi signal, but bandwidth was so poor that even checking emails was not practical if even only a few people were trying to use the internet at the same time.
There were numerous power interruptions over the course of the week, one lasting several hours, due to a generator failure. The staff were fairly good at keeping guests informed, either by calling room by room or by slipping notes under the door, however, even after the generator was fixed, the power continued to go out repeatedly, for short periods of time, just enough to shut down the LCD projector during presentations.
I had occasion to use the laundry service twice during my visit. The quality of the service was fine, but the staff needs to work on customer relations a bit. I was awakened by a call at 6:30 am telling me that my laundry was done, and both times when my clothes were returned, the person bringing my clothes back seemed to want me to pay cash (a questionable practice), and I had to insist to have the bill charged to my room.
Food was served buffet style, and that seems to be the practice for dealing with large meetings. The food was simply dreadful, so a stay at the Mensvic is a good time to begin a diet. Items varied little from meal to meal and day to day. Often 2 or even 3 of the 6 steam trays contained rice of some type. Other popular items were fish tails (one inch of fish, 2 inches of tail), gelatinous stew, and an extremely peppery red sauce that appears at almost every meal in some form, once as a sauce for fusilli pasta. Desert was universally absent from the buffet, but at a few of the lunches we were served ice cream at our tables, sometimes over fresh fruit. The breakfast buffet reliably provided porridge and hardboiled and fried eggs. As a warning to these planning an event at the Mensvic, the charge for this dismal food selection is 20 USD per person per meal—60 USD per day for food. This alone makes the Mensvic unacceptable for a meeting.
For three of the five days of our meeting, the Mensvic was also hosting a religious revival meeting, which consisted of non-stop, extremely loud religious music interspersed by over amplified preaching/screaming. The enormous speakers were capable of making the walls of our conference room vibrate, and complaints to the management had absolutely no effect—obviously the Mensvic hosts these revivals on a regular basis and probably gets a percent of the sales of CDs and religious books that were on sale throughout the three days. The music continued until 10 pm, and flooded the otherwise pleasant courtyard and many of the guest rooms with noise.
In sum, I wouldn't suggest staying at the Mensvic for any reason, but it is completely unacceptable for a professional meeting.
- Official Description (provided by the hotel):
- Mensvic Grand Hotels is the largest and finest conference and banquet hotel in East Legon, Airport City and it environs with seven conference rooms and 110 rooms. We have a wide selection of rooms ranging from single and double deluxe, twin rooms and fully furnished executive apartment with state-of-the-art facilities. Our plush facility which is located on the lagos street in East Legon has seven conference rooms and a roof top sports lounge which is ideal for all meetings and event. The conference rooms have a sitting capacity ranging from 30 to 700 capacities (theatre setting) and the large pool area which sit over 800 (banquet setting) We have the biggest and the cleanest pool in East Legon and Airport City and a spacious underground Car park. Mensvic Grand hotel have three separate Bars and restaurant which serves assorted liquors, wines and local and continental cuisines. It includes the roof top sports lounge, the Lobby bar and the pool bar. The serene environment, location, and our facilities make it a perfect center for conferences, events, meetings, wedding reception among others. Our motivated and trained team awaits you to deliver quality service for a truly relaxing experience worth repeating. The Hotel is about ten (10) minutes–drive from the international Airport and about twenty (20) minute drive to the central business district.We have a perfect combination of comfort, elegance, leisure, and business facilities, and provide an exceptional customer service. ... more less
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