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“Worst Holiday Experience Ever”

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Royal Richester Hotel
Ranked #96 of 251 Accra B&B and Inns
Reviewed April 9, 2013

Stayed in one of the villa type apartments at Royal Richester for 2weeks with 5 other family members and there is nothing good any of us can say about this hotel, where do i start....

1) Upon our arrival at the apartment we was shown around, instructed on how to operate the showers and other hotel procedures. The first fault was that the balcony door in the master bedroom was broken and didnt lock, reception was informed immediately they came over to look at the problem and said they would fix it right away- for the whole 2weeks no one came to repair the door.

2) Also upon arrival the apartment hadn't been thoroughly cleaned as we had to call front desk to send cleaners over, from previous holidays this is something that should have already been done.

3) As we was provided with a fully functioning kitchen it was too our surprise that there wasn't nearly enough cooking equipment, plates, cutlery etc. for 6 people as they would have been aware of the amount of people checking in.

4) There was an issue with the TV in the living area and master bedroom, we flagged this up to front desk and they had sent someone over to rectify the problem but the TVs was still not 100%... out of however many channels i can honestly say only about 3 worked at that the picture quality was pants alongside the internet connection that works when it feels like it!!!

5) They have a restaurant on site that serves breakfast, lunch and dinner (plus room service) but in all cases the service was extremely slow and slap dash. The food took so long to come once it had been ordered and on at least 3 occasions they brought us cold breakfast, which we had to warm up ourselves!

6) They advertise that they have a state of the art gym and spa, first of all the gym is not state of the art and the spa is non-existent

7) To top off our holiday we was burgled barring in mind the Royal Richester is a gated and barb-wired compound with 24/7 security!! The security was lazy and appalling because the burglar managed to gain entry into the hotel grounds by climbing over part of the wall where the barbwire wasn't as secure as it should have been (seen on CCTV by my Dad and step mum). At this time the security guard was sleeping as it is his duty to keep an eye on the CCTV and also patrol the compound. The burglar entered our apartment by forcing his way through the back door with a crowbar around 3AM, luckily no one was hurt but he got away with money and several electronic goods which contains our personal information and holiday pictures.

After this ordeal the members of staff at the hotel was of no help what so ever and almost didnt care about their guests safety as they didnt help us contact the police immediately and they expected us to stay in that same apartment for the remaining day we had left. Due to the time of year (DEC2012/JAN2013) it was difficult to find a near by hotel with a vacant room for 6 people therefore we demanded that they move us to the main building of the hotel, which they did eventually move us to one of the penthouse suites.

  • Stayed: December 2012, traveled with family
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6  Thank chaniquab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 - 24 of 35 reviews

Reviewed March 15, 2013

I totally loved it from the entrance to the vicinity to the reception.loved the room and the entertainment on friday evening nice music.Though its a drive from the airport i love the environment where it is situated.

Room Tip: It is in a quiet environment.
  • Stayed: April 2012, traveled on business
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1  Thank anzoa v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

We are currently holding a conference for 50 people at this hotel. They are incredibly accommodating and have met our planned and more immediate requests.

The room is light and airy, food and tea breaks delivered on time. Staff are polite and responsive.

Issues with the air-conditioning and water were sorted quickly.

Only complaint is that the generator is not in a sound proof area - and is noisy. Ghana's electricity situation has not been stable this week.

  • Stayed: March 2013, traveled on business
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Thank Evie556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

I literally just slept here and no more so I'ts hard to make a detailed comment.

No huge complaints except the location is way to far out of town. Took almost two hours in a taxi at rush hour.

Eric on reception at night was very friendly and helpful - ensured my taxi arrived on time.

  • Stayed: January 2013, traveled on business
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Thank MP1Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

Stayed here with my son for 4 nights late November and having stayed in several other Accra Hotels including the Erata and the Golden Tulip, this is our preferred property. Why? Because it was relatively clean, with good service and good food and located away from the hustle and bustle of downtown.
Our two air conditioned rooms were clean (apart from the net curtains) and spacious. The bathroom was also large and relatively spotless. The cleanliness of the hotel was excellent and very well appointed, with a beautiful clean swimming pool, an outside bar and eating area, a well equipped gym, all within a gated, protected area. Unlike many Ghanaian hotels, the service was truly warm and genuine, be it reception, the bar and the restaurant. The food was really very good and varied (copious breakfasts, omelets made to order, and tasty snacks (samosas, spring rolls) and lunch/dinner (classic Ghanaian and international dishes, well prepared).......readers should be aware that I spend much time eating Michelin starred cuisine!
The only slight downside is that it is close to flight path, but this was not a major problem. The ultimate test is always, would I return ...... the response from both of us is a resounding yes.

  • Stayed: November 2012, traveled on business
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1  Thank Bodger00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

I stayed here 3 nights, during 2 visits. The first time the hotel was full so they put me in a 2 bedroom apartment on the grounds. There was a lot of space, but this unit was barely furnished - not appealing place at all. The phone was not connected and the TV barely functioned. Not recommended.

I stayed in the hotel itself the next visit. Much better experience. The rooms are good sized and were fairly well furnished when they were new, but now the entire hotel feels worn. The internet was not functioning in my room (I went to use the business center where they had several non-functioning computers and the only cable was hooked to the hotel's "official use only" computer - I unplugged it and plugged it into my computer and it worked fine). The building could use some trim repairs and paint, etc. The entire hotel could use a face lift - it was just not what it could be.

There is a nice pool and outside seating, which is pleasant (until the generators came on - which was both nights I was there). The dinner food was pretty good. One morning the buffet was pretty good, the other time it was terrible. Most of the staff was pleasant and fairly attentive.

Room Tip: Do not accept an apartment in the building across the parking lot.
  • Stayed: October 2012, traveled on business
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Thank Bob21782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

I've stayed here twice, for about a week each time. The hotel has some potential: the rooms are a good size, there's a nice pool, the food (at dinner time) can be quite tasty. But there are too many things that are just sloppy.

Curtains in the rooms are rather grand in appearance - but don't close properly. Bathrooms have 'hotel brand' toiletries - but fittings are liable to fall off in your hand. Kitchenettes are a nice touch - but fridges are unplugged, open and smelly when you arrive. Internet is extremely patchy - works great occasionally, but not at all for much of the time. Breakfast is basic (that's OK) but the "hot" buffet is not kept hot and all hot drinks are provided from a single domestic kettle that you have to wait to boil. Main courses at dinner are really rather good - but there's no dessert available (not even ice cream - which is not a complicated dish to keep in stock or to prepare). And service is very hit-and-miss (even when it is not busy).

Overall, it's a pity: there's too much pretence at being "Royal" without getting the basics right. And at these prices (even with a discount, I paid $120/night) the basics should be right.

  • Stayed: September 2012, traveled on business
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Thank IIED-WGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Richester Hotel

Address: 5 Richester Lane, East Legon. opposite the East Legon police station, Accra 00233, Ghana
Location: Ghana > Greater Accra > Accra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #96 of 251 B&Bs / Inns in Accra
Price Range: $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Richester Hotel 3*
Number of rooms: 33
Official Description (provided by the hotel):
WELCOME TO THE ROYAL RICHESTER! A delightful experience, The Royal Richester provides a combination of American-style town homes, serviced apartments and suites in East Legon, Accra. Royal Richester offers accommodation, amenities and services of an exceptional standard. Our luxury rental homes, apartments and suites provide a comfortable home for our guests. A variety of lifestyle services and business facilities will ensure a memorable hospitality experience at Royal Richester. With great attention to detail, Royal Richester brings together public and private areas seamlessly, to provide a unique combination of permanent residence, temporary accommodation and integrated services and amenities. WE ARE SIMPLY "UNFORGETTABLE." ... more   less 
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