Stayed in one of the villa type apartments at Royal Richester for 2weeks with 5 other family members and there is nothing good any of us can say about this hotel, where do i start....
1) Upon our arrival at the apartment we was shown around, instructed on how to operate the showers and other hotel procedures. The first fault was that the balcony door in the master bedroom was broken and didnt lock, reception was informed immediately they came over to look at the problem and said they would fix it right away- for the whole 2weeks no one came to repair the door.
2) Also upon arrival the apartment hadn't been thoroughly cleaned as we had to call front desk to send cleaners over, from previous holidays this is something that should have already been done.
3) As we was provided with a fully functioning kitchen it was too our surprise that there wasn't nearly enough cooking equipment, plates, cutlery etc. for 6 people as they would have been aware of the amount of people checking in.
4) There was an issue with the TV in the living area and master bedroom, we flagged this up to front desk and they had sent someone over to rectify the problem but the TVs was still not 100%... out of however many channels i can honestly say only about 3 worked at that the picture quality was pants alongside the internet connection that works when it feels like it!!!
5) They have a restaurant on site that serves breakfast, lunch and dinner (plus room service) but in all cases the service was extremely slow and slap dash. The food took so long to come once it had been ordered and on at least 3 occasions they brought us cold breakfast, which we had to warm up ourselves!
6) They advertise that they have a state of the art gym and spa, first of all the gym is not state of the art and the spa is non-existent
7) To top off our holiday we was burgled barring in mind the Royal Richester is a gated and barb-wired compound with 24/7 security!! The security was lazy and appalling because the burglar managed to gain entry into the hotel grounds by climbing over part of the wall where the barbwire wasn't as secure as it should have been (seen on CCTV by my Dad and step mum). At this time the security guard was sleeping as it is his duty to keep an eye on the CCTV and also patrol the compound. The burglar entered our apartment by forcing his way through the back door with a crowbar around 3AM, luckily no one was hurt but he got away with money and several electronic goods which contains our personal information and holiday pictures.
After this ordeal the members of staff at the hotel was of no help what so ever and almost didnt care about their guests safety as they didnt help us contact the police immediately and they expected us to stay in that same apartment for the remaining day we had left. Due to the time of year (DEC2012/JAN2013) it was difficult to find a near by hotel with a vacant room for 6 people therefore we demanded that they move us to the main building of the hotel, which they did eventually move us to one of the penthouse suites.
- Official Description (provided by the hotel):
- WELCOME TO THE ROYAL RICHESTER! A delightful experience, The Royal Richester provides a combination of American-style town homes, serviced apartments and suites in East Legon, Accra. Royal Richester offers accommodation, amenities and services of an exceptional standard. Our luxury rental homes, apartments and suites provide a comfortable home for our guests. A variety of lifestyle services and business facilities will ensure a memorable hospitality experience at Royal Richester. With great attention to detail, Royal Richester brings together public and private areas seamlessly, to provide a unique combination of permanent residence, temporary accommodation and integrated services and amenities. WE ARE SIMPLY "UNFORGETTABLE." ... more less
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