We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Significant improvement”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Premier Accra Airport Hotel
Ranked #16 of 92 Hotels in Accra
Colombo, Sri Lanka
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Significant improvement”
Reviewed September 26, 2012

Since we were last at this hotel in March 2012 it has shown a very significant improvement. It wasn't in the 'bad' category before - probably just average. It is now a very good hotel. The staff are friendly, helpful and very customer focused.

My wife contracted food poisoning while we were there (not from the hotel food) and the staff went out of their way to help. Everyone asked after her and offered whatever help they thought we might need. The service was second-to-none!

Check-in was, however, still a little slow even though it was a lot faster than last time. The breakfast buffet experience would be enhanced by a greater selection of fruit juices being available.

Congratulations are extended to the staff and management team, especially those concerned with customer service.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wijemanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at Best Western Premier Accra Airport Hotel, responded to this review, October 4, 2012
Thank you for your sincere review of our hotel. Our staff is in constant training in order to reach an excellent level of service that guests are accustomed to.

We will relay your request of additional juice variety to management for consideration.

Thank you for choosing the premier life !


Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

292 reviews from our community

Traveler rating
    65
    114
    70
    27
    16
See reviews for
10
7
22
227
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 13, 2012

I usualy choose best western coz ı had great experıence ın thıs hotel serval tımes and ı prefered ıt then holydayınn and golden tulıp. But thıs tıme ı arrıved the hotel was fully booked and ı had to waıt for more then an hour to get a room , and story begıns here ı got the worst room maby ın the hotel wıth very low standard dırty bed sheets lıckıng toılets smellıng carpets and pıllows.and what funny ıs that housekeepıng dosent change ur bed lenın unsless u call them to do ıt ! The room the gave me ot was just besıde the servıce door everymornıng 7am whıle am sleepıng ı had to wake up coz they were slamıng the door wıth alot of noıse ınfront! I spoke wıth the receptıon and ı asked to meet the Gm they were very rude and told me that gm ıs not around ! Who ıs ıncharge of thıs hotel ? And such problems should be solved , the only thıng ı enjoyed was the break fast and lunch buffet the servıce staff were helpfull and the food was tasty wıth lots of verıtıes. Else ı can say the hotel ıs fast droppıng. And next tıme ı wıll thınk twıce befor ı reserve.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jack0149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at Best Western Premier Accra Airport Hotel, responded to this review, September 19, 2012
Dear Guest, we apologize for the discomfort you have faced during your stay with us. It is true that the hotel has been fully booked for the past month. In regards to the linen when a guest is in house we change them every few days or upon request. There is a special card in the room that invites you to request a linen change or just help in saving the environment and reuse the same linen the following day. We assure you that our team is always at your service and when you stay with us the next time you can always contact guest relation or any manager for assistance.

Thank you for choosing BEST WESTERN PREMIER!!

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Accra hotels

Show Prices
Show Prices
Show Prices
Show Prices
Abu Dhabi, United Arab Emirates
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 12, 2012

I stayed here for 1 night with my husband after he flew back from business. I had researched a bit on tripadvisor before hand and this had some good reviews and was well priced (I booked direct with their website and got the same deal as some of the agent sites). Sadly I was pretty disappointed. I did however, find the staff very good, friendly, polite and helpful and on entering the hotel the lobby was clean, well presented and modern. The buffet breakfast was also excellent especially the bacon!

As I had arrived a couple of hours prior to the check in time I asked if a room was available - I was given one overlooking the pool which was lovely but somewhere on this side of the hotel there was work going on and all I could here was a continual hammering coming from above. I headed back to reception, explained the problem and was given another room but on the same side so the problem was still there. I went back to the reception a 2nd time and was advised that there would be no rooms available on the other side of the hotel until the 2pm check in time. I was totally fine with that and headed off to the airport to meet my husband. On arriving back at the hotel we were given a room on the opposite side of the hotel but oh dear.... the sliding wardrobe doors were stuck together and wouldn't slide, the rug by the side of the bed was filthy, the handles to the shower doors were broken off and there appeared to be a leak under the tiles somewhere as the floor was wet and the bedlinen did not appear to have been changed. As it was for one night, we got the maid to change the bedlinen and just stayed where we were. We doubt we will be staying there again - hotels in Accra are expensive so its a shame when this kind of thing lets them down.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moda123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at Best Western Premier Accra Airport Hotel, responded to this review, September 19, 2012
Dear Guest, it is unfortunate to hear about your experience at our hotel. There has been some renovation work on the side of the hotel and we truly apologize for the noise it generated. We will investigate your room issues and we will make sure that they are rectified if not already done. We hope to see you amongst us again as we can assure you a great stay.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kragujevac
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 20, 2012

Reserve on line and pay about half the desk rate. we had a 254 dollar a night room for 129. Breakfast is good, all you can eat. Staff are pleasant and helpful. Very responsive and competent. It's close to the airport but don't believe the stories about walking there! The bath is not a bath, don't expect to do anything but shower. Call ahead for the shuttle if you're not arriving on the hour.

Room Tip: Reserve on lone, I used Priceline.
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kraguman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at Best Western Premier Accra Airport Hotel, responded to this review, August 24, 2012
Thank you for posting your comment on the BEST WESTERN PREMIER Accra Airport Hotel. It is true that at times we have online promotions that are not valid through the hotel reservation and vise versa, so the best way is to look both online and by calling the hotel then compare prices.

Hope we see you amongst us again.

Thank you for choosing the BEST WESTERN PREMIER Accra Airport Hotel.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Level Contributor
114 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed August 13, 2012

Ok, I was suspicious of Best Western, but this is a great hotel! They have everything I needed: free internet, free breakfast, and compared to the Holiday Inn ($320), I paid less than $200 here for a much nicer property that didn't smell and seems much newer. They also have a shuttle to the airport and I found all employees extremely helpful. The best thing about this place is the rooms, which are more up to a Western standard and have all the comforts you need like many types of electrical sockets, coffee/tea maker, flat-screen tv and more. The only negative I could find is that the bathroom lighting is very dim, making it difficult to shave, etc.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at Best Western Premier Accra Airport Hotel, responded to this review, August 16, 2012
Hello Peter,

Thank you so much for your comments about the BEST WESTERN PREMIER Accra Airport Hotel. Our hotel takes pride in the service rendered and we are constantly undergoing training to ameliorate our level of service.
In regards to the dim lights in the bathrooms, we have already started the process of adding new spot lights to each bathroom. We hope by your next visit you will note the difference in our lighting.

Thank you for choosing the BEST WESTERN PREMIER Accra Airport Hotel.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
221 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed August 4, 2012

I stayed at this property for 5 days during my recent visit to Accra. This was after staying here earlier in 2010. The hotel is a nice place to stay. The rooms are clean but in some places, one can realise that a little refurbishment can be done (The shower could not be kept appropriately in my room, and quality of Wifi internet inside the rooms continues to be a problem. The rooms, though, had sockets for different plugs so unlike earlier, I could just plug in my laptop / cell chargers without a separate converter. The LAN connection in the room as well as Wifi in the lobby are good. The entire hotel staff is courteous and helpful.

As earlier, the restaurant food is very limited for vegetarians. Better to go for a buffet and survive on the first and last course.

Rooms are quiet and sleep quality is good. TVs are maintained well and there is enough variety to see on Sports and News.

Clothes given to laundry are generally returned next evening.

Overall, the room rent seems to be a little lower than earlier in USD terms. BTW, it is risky to go to the nearby shop after darkness as the hotel is located in a plush but quiet area. Buy what you may in town, or at the shop outside before 7 PM in general.

Room Tip: Choose a room with a tub...it gives a little extra space in the small bathroom.
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StanleyPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at Best Western Premier Accra Airport Hotel, responded to this review, August 7, 2012
Thank you for your review on our hotel. All our rooms provide the option of wireless or LAN Internet connection to give all our guests the option to choose from. Our wireless connection is provided by a local company with whom we are currently working to increase the number of receivers in order to provide an even faster connection.

Our rooms are regularly maintained to decrease any wear and tear that all hotels incur. We provide three different floors that have distinctive designs that appeal to all tastes.
We look forward to having you amongst us again during your next say.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 19, 2012

Never disapionted from best western Premier , airport pick , free wifi ,great break fast with wide choices , rooms are new and clean. What else a buisness traveler need. But a small issue I have been facing with the dollar exchange rate its always low while outside is much higher . And I really suggest for the bestwestern managment to get an ATM machine inside their proparty. It will help geust and avoid let them search outside.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jack0149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at Best Western Premier Accra Airport Hotel, responded to this review, July 24, 2012
Thank you for sharing your comments with us about your stay at the BEST WESTERN PREMIER Accra Airport hotel.

We are constantly working on providing the Best Service to our guests.

In regards to the installation of an ATM machine, unfortunately we are unable to do it at this time but we will keep it in mind for the future. In the meantime, there is an ATM machine a block away that guests could walk to and retrieve money.

We look forward to having you amongst us in the near future.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Accra hotels
1.3 mi away
The African Regent Hotel
3.5 mi away
Movenpick Ambassador Hotel Accra
4.2 mi away
Labadi Beach Hotel
Labadi Beach Hotel
#1 of 92 in Accra
586 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Airport View Hotel
Airport View Hotel
#18 of 92 in Accra
209 reviews
0.5 mi away
Villa Monticello
Villa Monticello
#5 of 92 in Accra
200 reviews
2.7 mi away
Oak Plaza Hotel East Airport
Show Prices
Show Prices
Show Prices

Been to Best Western Premier Accra Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Premier Accra Airport Hotel

Property: Best Western Premier Accra Airport Hotel
Address: 17 White Avenue | Airport Residential Area, Accra 0000000, Ghana
Location: Ghana > Greater Accra > Accra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 92 Hotels in Accra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Premier Accra Airport Hotel 4*
Number of rooms: 109
Official Description (provided by the hotel):
Whether on business or leisure, guests of the BEST WESTERN PREMIER Accra Airport Hotel will find every need catered for at their door step. The hotel is situated in the prime Airport Residential Area (a walking distance to the Kotoka International Airport) with easy access to road links leading out of the capital to most major cities and also mere seven kilometers to the city center. We are business hotel that caters to business travelers and leisure seekers. We offer complimentary free high speed internet and airport pickup. Conference and Banqueting support is also available to all our business clients who want to arrange meetings with their counterparts in Ghana. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Travelocity, Hotwire, Cheap Tickets, Hotel.de, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Best Western Premier Accra Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing