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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Banjul, Banjul Division

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

Carol D
Sunderland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“it was very badly organised”
Reviewed December 4, 2015 for a stay in October 2015
1
person found this review helpful

the cooker never worked for 7 days then when it was mended the oven didnt work the cleaners were lazy and did not do their job properly but when i told manager he told them they had to do it but they had to be told all the time the cash power kept running out the wifi system was rubbish you could not get on line only very late at night on facebook no other placei asked to move downstairs as i did not know it was up steps and they told me no and they were empty and i had had foot operation and i have copd could not get television to work someone kept altering it also outside the place was full of mosquitos i was covered in bites

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness
Liked best: not a lot
Liked least: the mosquitos
Traveling group: Solo Traveler
Your age range 65+
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 6, 2015
We appreciate your feedback.
Regarding the cooker you were offered an alternative during time of repair. Occasionally you invited room service to keep you company which they did just to please you as their valuable guest. Besides they were also very careful for not disturbing you being the reason for the occasional cleaning. R12 next to yours was regularly cleaned and the customer is very happy.

Cash power is unfortunately not under our full control as it belongs to the Public State electrical power supply but having that in mind we offer solar energy using both Solar panels & multiple Wind turbines and besides there are two backup generators. All above mentioned were fully operational.

The WiFi reception is affected by weather conditions and of cause maintenance windows from the network supplier that is beyond our control. An alternative WiFi with a different ISP is in plan, ready in January.

For any special reason a guest would like switching room we offer alternatives based on the cooperation with the guest and availability. In your case the flats were occupied or already reserved. I wish you informed about your foot initially so that something could be arranged prior to your arrival. We actually had open chats via TripAdvisor, mail and FB. Also offered cheap communication options via Viber, WhatsApp and FB-Messenger.

Gambia is a mosquito land. All Tedugal houses are already mosquito proof. Outside is a different story. I therefore recommend you using anti mosquito sprays, gels, long sleeve wear etc. Take with you or purchase from the local pharmacies.

Hope my above comments gave response to your concerns. If you still feel dissatisfied we offer you seven nights stay free of charge. Please let me know in good time I reserve you a room down stairs lol.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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2 guests
Adults2
Children0
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