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“THE PLACE TO STAY IN ADDIS” 5 of 5 bubbles
Review of Capital Hotel and Spa

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Capital Hotel and Spa
Ranked #2 of 118 Hotels in Addis Ababa
Certificate of Excellence
Malindi, Kenya
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“THE PLACE TO STAY IN ADDIS”
5 of 5 bubbles Reviewed November 28, 2013

Where can i start,MMMhn better i tell it from the beginning,My transfer from the airport was superb the driver was courteous and patient with me as i could not trace my luggage on time.Upon arrival i was met with friendly,polite,smiling faces which made me feel welcome.The reception thou not retrieving my booking were polite and re booked me.The porter was really friendly and helpful he showed me around the room and how to go about stuff in the room ie lighting,Air con etc.The bed was wow, comfy,soft pillows and the place was silent and serene.The bathroom warmed my heart very clean and had all essential amenities.Buffet Breakfast was delicious service was wonderful. Definitely if i visit Addis again i will reserve Capital.I will refer friends to this place also.Thank You.

  • Stayed November 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Acheche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capital H, Front Office Manager at Capital Hotel and Spa, responded to this review, December 6, 2013
Dear Guest,

Thank you for taking the time to describe your stay at our Hotel, Capital Hotel & Spa. We are very glad that you will stay with us again and we look forward to welcoming you back.


Best regards;

Tsega Tafesework
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
    188
    135
    18
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Knokke, Belgium
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

Stayed there for 2 nights and as it is a brand new hotel it's worth the 5 stars absolutely. Beautiful rooms, fantastic room facilities, bathroom is perfect, never slept in a better bed before.
Staff very friendly, place is clean and tidy, certainly for Addis it is a pearl.
unfortunately noisy road constructions ongoing in the street right In front of the hotel.
Food in restaurant is of good standard. Swimming pool: construction not finished yet.
absolutely recommendable.

Stayed November 2013, traveled on business
Helpful?
1 Thank Jo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed November 3, 2013

I stayed here for business for 7 days and it was amazing. It is secure and as a solo female travellor I felt safe at all times. The bed was amazing - so soft and the pillows awesome - dual shower selection all make it top of the line.
The service of the staff was great.
There is traditional and western food options and it was hotel level dining.
Once the spa opens it will be even better.

Room Tip: My room faced the front of hotel and was four floors up and even with road construction out front it...
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  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TrishO1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dakar, Senegal
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 28, 2013

I recently stayed at the Capital Hotel for a conference and found the hotel to be extremely accommodating. There was no hair dryer or iron in the room, but they loaned me a hair dryer for the week and ironed a few things for me at no charge. The room was spacious and comfortable and the shower was great! The staff were exceptionally friendly and helpful, helping to negotiate a taxi for some sight seeing and suggesting restaurants. Internet was good except for one afternoon.The breakfast and lunch buffets had quite a bit of variety, but did not change much from day to day. Overall, a very nice stay.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed September 3, 2013

The newest international hotel in Addis is a terrible disappointment. The hotels in Addis Ababa get their star rating because of their facilities rather than quality of service. If a hotel has a few meetings rooms, a few restaurants and a swimming pool it gets a five star rating. No matter that the quality of service is terrible, the staff cannot speak English and the finishing within the building is appalling with cracked tiles and poorly fitted windows, yet a high star rating is given. Alas this is the situation with the Capital Hotel; it is not even at a three star level with terrible food and weak poorly trained staff.

Room Tip: Give your feedback to the management so they can learn from their mistakes.
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  • Stayed August 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Bogale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yemane, The Management at Capital Hotel and Spa, responded to this review, September 20, 2013
Thank you all very much for visiting our Hotel and for taking the time to share your comments. Here at Capital Hotel and Spa, we are all committed to provide an impeccable and consistent service to all our esteemed guests.Your constructive feedbacks will help pave the way.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chania Town, Greece
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

We stayed there as a group touring Ethiopia. We arrived around 3am and the hot water was not available in some of the rooms. They got the workers to fix it in the middle of the night but to me it was annoying because I needed to rest at that time. They should have known about the plumbing problems and fixed them prior to our arrival.
I had a single room but it was roomy and comfortable with twin bed and luxurius bathroom. The amenities were good but they need to pay attention to the details, e.g. There was a bathroom scale but it was not functioning. The water was leaking from the shower and the bathroom floor became a pool after use. It was clean overall but the surrounding area was under construction and it was very muddy.
One of the problems was the wifi. The service was almost non existing and after we asked it was turned on for little. No wifi in the rooms. The spa was not open yet. Good try but needs improvement

  • Stayed July 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank mtp1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 15, 2013

The Capital Hotel's major asset is a friendly and helpful staff. The hotel is new and the rooms are comfortable. The restaurant staff is also very accommodating though the food could use more variety, it is generally well done. The surrounding area has little to offer unfortunately and the taxi cab drivers serving the hotel overcharge the guests. This is something the hotel should address. The pool and spa are unfinished and will probably add a lot to the hotel. The prices are very reasonable and I would still recommend it but not for a long stay. They also are lacking in technology that is reliable and need basics like a working fax machine.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank TipBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Capital Hotel and Spa

Property: Capital Hotel and Spa
Address: Mazzoria Haile G/Silassie ave. 22 | next to Ministry of Water and Energy or in front of Waryt Building., Addis Ababa 18786, Ethiopia
Location: Ethiopia > Addis Ababa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 118 Hotels in Addis Ababa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Capital Hotel and Spa 5*
Number of rooms: 114
Official Description (provided by the hotel):
Capital Hotel and Spa is a five star hotel located at the center of Addis Ababa. Our meeting rooms, lounge and spa make you feel like it is your home away from Home. ... more   less 
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