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“Customer service secoind to none!” 4 of 5 stars
Review of Reliance Hotel Apartment

Reliance Hotel Apartment
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Reliance Hotel Apartment
Ranked #22 of 181 Addis Ababa B&B and Inns
aberdeen
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Customer service secoind to none!”
4 of 5 stars Reviewed June 8, 2013

My husband booked this hotel as a surprise for my birthday. He had been to Addis before but this was my first time. We had a spacious corner suite, above reception.

Upon arrival we were greeted by Elias, he was fantastic throughout our stay, the check in was quick and efficient.

The Suite was huge, very clean and a large flat screen Television. The room contained no safe, we asked at reception and Elias arranged on to be sent to the room. Anything requested was quickly sorted out for us, this included kitchen utensils, kettles etc..

Elias was helpful getting taxis to pick us up, when required. The rate for the room was fantastic! Very good value for money.

The staff were all great, very helpful and where some may have lacked hotel experience, they sure made up with their enthusiasm. A lot of the big hotels could learn something about customer service from the Reliance hotel! It really made our stay!

The food was very nice and the small bar area is cosy. The room service and bar are opened 24 hours a day. The prices are very reasonable.

You are a short drive in a Lada blue and white taxi to all the museums and to the churches.

There was a lot of building work near the hotel, but we were never disturbed during our stay.

We have travelled to a few Africa countries on holiday. I would say the Ethiopian people are the most friendly we have found.

Would we return to the Reliance...... Yes. Its a fantastic find! Thanks to Elias for making this a great holiday!!!

If you travel to Addis go to the national museum to see Lucy!

Room Tip: Suite 106 is great.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank karen_n_terry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
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4
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Greek first
  • Italian first
  • Any
English first
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Additional Information about Reliance Hotel Apartment

Property: Reliance Hotel Apartment
Address: Africa Avenue, Bole Road, Addis Ababa, Ethiopia
Location: Ethiopia > Addis Ababa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 181 B&Bs / Inns in Addis Ababa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Reliance Hotel Apartment 4*
Number of rooms: 30
Official Description (provided by the hotel):
struttura nuova, elevata qualità e ottimo rapporto Q/prezzo ... more   less 
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