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“Old World Charm in a New World City”

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Sheraton Addis, a Luxury Collection Hotel
Ranked #4 of 121 Hotels in Addis Ababa
Certificate of Excellence
Reviewed October 5, 2013

This is certainly a grand hotel in scale and in service, providing you with a wonderful oasis in what can otherwise be a very hectic and somewhat overwhelming city. Uniformed staff interact with you with a level of formality you rarely see anymore, and while that is not really my thing, I have to say it was kind of nice to be so well treated and respected. The rooms are very comfortable and well appointed, with Hermès products in the bathrooms (I’d never seen those before). My only gripe is that there is no fitness facility of any sort, which is very strange for a hotel of this caliber and size. They need to fix that.

  • Stayed: October 2013, traveled on business
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Thank StorytellerBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaderAddisAbaba, Management Team at Sheraton Addis, a Luxury Collection Hotel, responded to this reviewResponded October 9, 2013

Dear Guest,

Thank you for your stay with us and we are happy to hear that your overall experience was good except lack of fitness facility. We genuinely value our Guests' comments and regret when their expectations are not met. We understand your disappointment regarding lack of gym. However, we provide exercise bike up on request for our guests in an attempt to meeting their need of the fitness center; again please accept our apologies if the bikes were not offered for you.

We hope to welcome you again in the near future.

Sheraton Addis,

Management Team

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372 - 378 of 755 reviews

Reviewed September 27, 2013

Grand Hotel of usual high international standard. This one is in Addis, but it could be in any other place in the world. No complains at all, while there is no african feeling. Extremely expensive as usual for such kind of hotels

  • Stayed: February 2013, traveled on business
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2  Thank FabioDaGenova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

Very high standard hotel for Ethiopia and meets normal expectations for the chain. Expensive, but there are few choices in Addis if looking for a place that completely insulates you from the hectic street life.

Service not bad and everyone friendly - as they are in Ethiopia. Rooms clean and well furnished. No iron & board, no tea & coffee making facilities and the bottled water isn't always replaced, but these are minor points. Internet free and works well.

Food is patchy. Limited breakfast choice although should be something for everyone. Lobby cafe is fine also. Tried the french restaurant 'Les Arcades', and this was disappointing unfortunately (and deserted!). Service variable - but never a problem.

Otherwise the most luxurious hotel in Addis Ababa, and would probably go back (although I personally prefer the Radisson...)

  • Stayed: September 2013, traveled on business
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1  Thank Voight-Kampf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

The hotel was very comfortable with nice attributes. The garden area [walkway] and the colorful water fountain added to it's splendor. The staff was warm and friendly. I enjoyed my stay and would go back.

  • Stayed: May 2013, traveled on business
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Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013

Before I start exhorting the fantastic attributes of the Sheraton Addis, I must acknowledge that outside the perimeter of the hotel is squalor and horrific poverty in the form of shacks and worst-scenario slum life. While I discovered the (very) rare high-quality hotel features and services of this Sheraton, I was always aware that just over the well-patrolled fence, life was quite different. That said, this hotel is really quite fabulous--beautiful pools, spas, rooms, & especially its helpful & charming staff. The Sheraton is quite literally in a class of its own in Addis; the only other Western style hotel is the Hilton which has all the charm of a high-rise concrete bunker.

Room Tip: Ask for a room on a higher floor with a view of the fountains and extensive garden area (otherwise y...
  • Stayed: March 2013, traveled on business
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Thank Bozzart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013

What a lovely oasis! This hotel does a splendid job under what must be very challenging conditions due to the general level of poverty in Ethiopia. Most people in Ethiopia do not have flush toilets and a more than a third of the population, of 80,000,000; do not have running water in their houses. But the management of the hotel seems on top of everything. Manager, Mr. Daniels, is extremely professional and knows his rooms. Ms. Samrawit was really personable and customer oriented at check in. The concierge was very helpful about sightseeing and day trips. Most independent visitors are not tourists, but are on business or good will missions with NGO's. But Ethiopia has considerable potential for tourism.
Due to our Starwood status we were upgraded to a suite, room 301, which I highly recommend. It has a bath and a half, in addition to a charming living room and bedroom. The best part was that it had a porch (not just a balcony) which overlooked evening water displays.
The Starwood online pre pay rates are a real incentive and should be considered if you are sure you are going to be there.
The concierge lounge was furnished nicely but charged for drinks (except for coffee) at all times other than breakfast and the cocktail hour. The food generally suffered from too early prep and thus the few hot snacks were never hot or fresh. The breakfast display was lovely, but again did not seem fresh and the choices and quality suffer by comparison to other five star hotels . I understand that they may add some items to the breakfast in the near future.
There is a beautiful pool and grand convention and meeting rooms. The internet worked perfectly and is free for certain rates and Starwood levels.

Room Tip: We really liked suite 301.
  • Stayed: September 2013, traveled as a couple
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Thank celebrationtiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013 via mobile

in the 99.999 percentile for Addis. However a few things can be improved.. There is no gym, rare for a 300+ usd a night hotel in a city where most of the people could live an entire year with that money. Orange juice in breakfast was acid and pancakes/ waffles/ hashbrowns really bland. Service was very good.. Location is okay.. Not close to anything worth seeing.

  • Stayed: August 2013
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1  Thank Thamudis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaderAddisAbaba, Management Team at Sheraton Addis, a Luxury Collection Hotel, responded to this reviewResponded September 15, 2013

Dear Guest,
Thank you for your stay with us and we are happy to hear that your overall experience was good except some issues mentioned. We genuinely value our Guests’ comments and regret when their expectations are not met. We understand your disappointment regarding lack of gym. However, we provide exercise bike up on request for our guests in an attempt to meeting their need of the fitness center; again please accept our apologies if the bikes were not offered for you.

We hope to welcome you again in the near future.

Sheraton Addis,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Addis, a Luxury Collection Hotel

Address: Taitu Street, Addis Ababa, Ethiopia
Location: Ethiopia > Addis Ababa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Addis Ababa
#4 Luxury Hotel in Addis Ababa
Price Range: $361 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Addis, a Luxury Collection Hotel 5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Addis Hotel Addis Ababa
Sheraton Addis Ababa
Addis Ababa Sheraton

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