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“"luxurious" Hilton in need of refurbish”
Review of Hilton Addis Ababa

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Hilton Addis Ababa
Ranked #11 of 122 Hotels in Addis Ababa
Reviewed December 23, 2013

This hotel is not that luxurious as Hilton likes to advertise it. Hotel is old and in need of refurbishment while it still maintains its very high pricing. positive side was staff that were very helpful.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ville A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterIdoko, Director of Business Development at Hilton Addis Ababa, responded to this reviewResponded December 27, 2013

Dear Ville A,

Thank you very much for reviewing your stay at the Hilton Addis Ababa on TripAdvisor.
We are encouraged by your positive rating of our team and will continue to improve on that even as we implement ongoing improvement plans within which we have in the last year installed new LCD TV, new linen and new Hilton Serenity beds in all rooms. We are currently upgrading the recreation areas and internet infrastructure. We are also currently working with the owners on another Master Plan to address aging facilities.
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Once again, thank you for your feedback. We look forward to welcoming you back to Hilton Addis Ababa.

With kind regards,

Peter Idoko
Director of Business Development

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed December 20, 2013

Rooms need a major overhaul. They have looked the same since I start frequenting the hotel in 1993 and no major upgrade has been carried out since as far as I can judge. The hotel has few things working in it's favor. Location and atmosphere are outstanding and service is excellent.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterIdoko, Director of Sales at Hilton Addis Ababa, responded to this reviewResponded December 27, 2013

Dear John B,

Thank you very much for reviewing your stay at the Hilton Addis Ababa on TripAdvisor.

We are encouraged by your positive rating of our service, atmosphere and location. I wish to let you know that as part of the improvement plan, we have iin the last year installed new LCD TV, new linen and new Hilton Serenity beds in all rooms. We are currently upgrading the recreation areas and internet infrastructure and are also currently working with the owners on the plan for another Master Plan to address all areas of aging facilities.

Once again, thank you for your feedback. We look forward to welcoming you back to Hilton Addis Ababa.

With kind regards,

Peter Idoko
Director of Business Development

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

Hilto Addis Ababa was a fun and beautiful place to stay. Very lively bars and pool and dining room. Highly capable and attentive staff. Varied menus every day. Far exceeded what we hoped for - and we willd efintiely return. Very international flavor and also filled with the genuine feel of Ethiopia as a country that is advancing rapidly.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank craigr933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaarder-Larsen, General Manager at Hilton Addis Ababa, responded to this reviewResponded December 19, 2013

Dear TripAdvisor Member, Please allow me to take this opportunity to thank you for taking the time to fill out a review of our hotel on TripAdvisor.

It is only through this valuable tool that we are able to gain first hand feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel.

Upon reading your completed form, I was happy to learn that you enjoyed your stay with us in Addis Ababa. Thank you for your kind words on team members.

Thank you once aging for your positive feedback and I look forward to welcoming you back to the Hilton Adds Ababa.

With kind regards,
Haakon Gaarder-Larsen, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

I stayed in the main building on the 8th floor, with a poolside view. Gorgeous view of the sunset from my balcony every night! All of the public spaces in the hotel are attractive, as are the grounds, which include a pool, tennis and squash courts and a nicely landscaped mini-golf course. A very comfortable bed was also a plus. But the room was a bit shabby, especially the bathroom. Definitely not up to Hilton standards. The breakfast buffet is good, but I expected a higher quality of food in the hotel restaurants for dinner. I also have reservations about the location: while it's nice to have such a large, secure compound, there is no place to walk in the immediate neighborhood. All in all, I'd look around for other options the next time I'm in Addis.

Room Tip: The best views are in the main building, facing the pool, on the higher floors.
See more room tips
  • Stayed: December 2013, traveled on business
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Thank Wanderlust777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaarder-Larsen, General Manager at Hilton Addis Ababa, responded to this reviewResponded December 19, 2013

Dear Wanderlust777, Let me start by thanking you for your evaluation of our hotel on Trip Advisor, direct guest feedback like yours allows us to monitor and focus on you needs as a guest in our hotel. Your constructive comments are very much appreciated and are extremely valuable for us to improve our services in the future.

Upon reading your review I was happy to learn that in general you enjoyed your stay with us, and thank you for your nice comments on our grounds and recreation facilities.

Hilton Addis Ababa has since the opening in 1969 gone through several refurbishment cycles, and we’re currently working with the owners on the plan for another Master Plan to address issues of aged facilities. With that said we’re constantly working to keep areas of the hotel updated and has this year changed all our guest room beds, televisions and guest linens, we’re also current in the process of upgrading our internet infrastructure allowing us to offer wireless internet throughout the hotel.

Thank you once aging for your feedback and I look forward to welcoming you back to the Hilton Adds Ababa.


With kind regards,
Haakon Gaarder-Larsen, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

Internet connection not available and no constructive help from staff. Still having problems with my laptop following aborted attempt by staff at wifi connection. Not informed before hand that pool would be drained for cleaning so could not use it after first night.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Edward M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaarder-Larsen, General Manager at Hilton Addis Ababa, responded to this reviewResponded December 15, 2013

Dear Edward M, Let me start by thanking you for your evaluation of our hotel on Trip Advisor, direct guest feedback like yours allows us to monitor and focus on you needs as a guest in our hotel. Your constructive comments are very much appreciated and are extremely valuable for us to improve our services in the future.

Upon reading your review I was sorry to learn that you felt disappointed, and I’m sorry to learn about your internet issues. Our pool is filled with thermic water, pumped from a well on our grounds. The water contains minerals and sediments, and as a result the pool is emptied on regular basis to clean out sediments that cannot be removed using normal filtration methods. I’m sorry this wasn’t informed at the time of check-in and will make sure we review our procedures relating to this.

Thank you once aging for your feedback and I look forward to welcoming you back to the Hilton Adds Ababa.


With kind regards,
Haakon Gaarder-Larsen, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

We stayed a night and had a day room here in early November. Reading the previous reviews we kicked up and insisted on seeing our room before agreeing to accept it. I'm going to stick up for the hotel although I would be suspicious of the person who just reviewed it and said it's the best hotel they've stayed at in years - presumably it's the only hotel they've stayed at in years. I loved the retro decor and I hope it doesn't change as it's a real period piece to be treasured - think 'Last King of Scotland'. House keeping needs a little more vigilance but the bed we had was far and away the most comfortable of our trip (zip-link twin - American-size) with fresh, lovely linen. If you're staying on a Saturday night I'd recommend a pool-view room so you don't get kept awake by ululating Christians. I didn't use the pool as there's a notice asking people not to swim in it if they have an infectious disease or an open wound - kind of off-putting ... Our dinner was fine. Hotel rates in capital cities always get skewed due to all the high-profile conferences, NGO's and aid agencies storming in. They were full up during our stay as were the most of the other western-style hotels. You do have to take into account you're in Africa and not judge this place by European standards but the Manager could go a long way to create good will by offering free wifi - it was the only time we were charged for it during a ten day visit to Ethiopia.

  • Stayed: November 2013, traveled as a couple
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Thank TheBeckhams421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaarder-Larsen, General Manager at Hilton Addis Ababa, responded to this reviewResponded December 13, 2013

Dear TheBeckhams421, let me start by thanking you for your evaluation of Hilton Addis Ababa on Trip Advisor, direct guest feedback like yours is an important tool to gage our performance, allowing us to monitor and focus on you needs as a guest in our hotel. Your constructive comments are very much appreciated and are extremely valuable for us to improve our services in the future.

The hotel has since the opening in 1969 gone through several refurbishment cycles, and upon reading your comment I am happy to inform you that and we’re currently working with the owners on the plan for another Master Plan to address issues of aged facilities. With that said we’re constantly working to keep areas of the hotel updated and has this year changed all our guest room beds, televisions and guest linens, we’re also currently in the process of upgrading our recreation and internet facilities.

I’ve taken note of your comment of disappoint related to the internet service and I’m happy to inform you that as part of the internet upgrade we’ll be offering, in-house guests, free wireless internet in the hotels public areas.

Thank you once aging for your feedback and I look forward to welcoming you back to the Hilton Adds Ababa.

With kind regards,
Haakon Gaarder-Larsen, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

While the hotel and rooms could use a little updating, everything a business or tourism traveller could want is provided by this hotel. The staff helpful and friendly, an excellent breakfast, a busy bar with a little 'buzz' and a great pool with a poolside bar and restaurant.

Room Tip: Request a room on the pool side of the building with a good view of Addis and the sunset.
See more room tips
  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank csttoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaarder-Larsen, General Manager at Hilton Addis Ababa, responded to this reviewResponded December 13, 2013

Dear csttoronto, Please allow me to take this opportunity to thank you for taking the time to fill out a review of our hotel on TripAdvisor. It is only through this valuable tool that we are able to gain first hand feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel.

Upon reading your completed form, I was happy to learn that you have enjoyed your stay with us in Addis Ababa.

Thank you once aging for your positive feedback and I look forward to welcoming you back to the Hilton Adds Ababa.

With kind regards,
Haakon Gaarder-Larsen, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Addis Ababa

Address: Menelik II Ave, Addis Ababa 1164, Ethiopia
Phone Number:
Location: Ethiopia > Addis Ababa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Addis Ababa
#11 Luxury Hotel in Addis Ababa
Price Range: $179 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Addis Ababa 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
Hilton Addis Ababa is situated in the heart of the political capital of Africa. This landmark hotel in Ethiopia is inspired by the famous Lalibella Cross Church and is complete with its own outdoor geo-thermal swimming pool, plus an 18-hole mini-golf field. This unique hotel in Ethiopia is set on 15 acres of lush foliage, surrounded by expansive gardens. Each of the elegant guest rooms and suites offers a balcony with scenic views overlooking the gardens, mountains or the city skyline. Hilton Addis Ababa also provides a wide range of recreational options including a fitness center, tennis courts, outdoor geo-thermal pool, indoor squash court and mini-golf. Choose from a variety of restaurants and bars in Hilton Addis Ababa, offering exceptional menus, live entertainment and romantic settings. Host a meeting in one of our sophisticated event spaces or catch up with work in the business center. The hotel also features a 24-hour bank and tour operator and is the only hotel in Ethiopia with parking for more than 600 cars. Conveniently located close to Bole International Airport, this Addis Ababa hotel is situated across from the Ministry of Foreign Affairs, National Palace and major ministries, and is only five minutes from the ECA conference center, the premier business destination in Ethiopia. Discover nearby attractions including Meskel Square, the Parliament building and the Ethiopian National Museum. Highlights: •15 minutes from Bole International Airport •3 meeting rooms and ballroom for up to 600 guests •6 restaurants and bars Fitness center, health club and outdoor pool •24-hour business center with translation services •Airport shuttle bus every two hours; private transportation is available upon request ... more   less 
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Also Known As:
Hilton Addis Ababa Hotel Addis Ababa
Hilton International Addis Ababa
Addis Ababa Hilton

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