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“Excellent Service...Smart, Friendly Staff”
Review of Panorama Hotel

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Panorama Hotel
Ranked #55 of 118 Hotels in Addis Ababa
Dire Dawa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service...Smart, Friendly Staff”
Reviewed April 18, 2012

I have "wined and dined" at several large hotels in Addis Ababa on several occasions. Yes, these hotels are grand but they don't have what most guests really want....excellent customer service. The Panorama Hotel is not as large but it is intimate with some of the best trained hotel staff around the globe. I have traveled to four continents and twenty-two countries and I was truly impressed to experience this service. For example: my airport shuttle was on time to greet me, the doorman was waiting for me, the receptionist greeted me by name as I approached the check-in desk and I was upgraded from a single room to a suite. My only suggestion is that they provide some form of live entertainment such as a jazz band/singer and/or Ethiopian traditional singing/dancing at least once a week or on the weekend.

  • Stayed April 2012, traveled solo
    • Value
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Helpful?
1 Thank Worldstamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Moshi, Tanzania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2012

Panorama has very good customer service. They speak good enough English to ensure communications is not a frustration like in most places in Ethiopia. Very comfortable spring mattress beds and soft pillows. Its good to have the free bus to the airport, however, their picking service from the airport is not reliable (out of three times, it worked only once)

  • Stayed February 2012, traveled on business
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Helpful?
1 Thank eks69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 7, 2012

I have really enjoyed my stay at Panorama Hotel, i was at Ethiopia for business which was really convenient.

It was an experience that will make me go for Panorama Hotel for my next visit to Addis.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Sherif D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 27, 2012

Good sized rooms, nice staff and good food. We ate both lunch and dinner at the hotel and liked it. It is only a ten minuites drive away from the airport but still close to many venues.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank Mullibull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level 5 Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 17, 2012

We stayed 3 days at the Panorama Hotel. The price / quality ratio is good. The rooms are large, comfortable and clean.
Family atmosphere, quiet and with a great restaurant!. We always ate well and spent little.
The bar is also very welcoming, you can go to relax with a coffee very good.

included in the price you can enjoy the spa and gym. Paying only the massage. Very good to relax after a tour in Ethiopia.

The customer service representative, Ms. Meklit is very friendly and attentive to customer needs. Collects the impressions of the client in order to improve the service, however, is already good.

highly recommend it to those who do not want to be in chaos
Bole International Airport is 10 minutes by bus-shuttle (but always warn before!)

Very comfortable. We will be back.

  • Stayed January 2012, traveled as a couple
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Helpful?
1 Thank FrancescoPAL P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechelen, Belgium
Level 5 Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 21, 2011

Room looked OK but the wifi was not working properly; breakfast was OK.
I think that the bites on my legs were due to presence of bedbugs; Changed hotel after two nights.

  • Stayed December 2011, traveled on business
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Helpful?
1 Thank robfets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Addis Ababa hotels

Bedford, United Kingdom
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 8, 2011

I had a very pleasant stay at this Hotel for 12 nights in Nov 2011. The best aspect of this Hotel is the staff, who I found to be attentive, honest, helpful and always willing to do a bit extra to help. The bedroom was very comfortable and clean and the common areas well maintained and a pleasant environment. I ate well during my visit with no ill effects what so ever. I also felt the hotel offered good value for money.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deryck U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Panorama Hotel

Property: Panorama Hotel
Address: Bole subcity, Haile G / Selassie Street, Addis Ababa, Ethiopia
Location: Ethiopia > Addis Ababa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #55 of 118 Hotels in Addis Ababa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Panorama Hotel 3.5*
Number of rooms: 65
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