I have "wined and dined" at several large hotels in Addis Ababa on several occasions. Yes, these hotels are grand but they don't have what most guests really want....excellent customer service. The Panorama Hotel is not as large but it is intimate with some of the best trained hotel staff around the globe. I have traveled to four continents and twenty-two countries and I was truly impressed to experience this service. For example: my airport shuttle was on time to greet me, the doorman was waiting for me, the receptionist greeted me by name as I approached the check-in desk and I was upgraded from a single room to a suite. My only suggestion is that they provide some form of live entertainment such as a jazz band/singer and/or Ethiopian traditional singing/dancing at least once a week or on the weekend.
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