We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Denied a one day refund.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Intercontinental-Addis
Ranked #57 of 124 Hotels in Addis Ababa
Reviewed April 7, 2010

We booked a month in advance for an adjoining room for a family for three nights. We paid 100% by telegraphic transfer before arrival.

We arrived a day late but the adjoining room was not available.In consolation they gave us a the Presidential Suit. It was huge but without privacy, for our children were 7 and 6.

On checking out,their system had no details of our pre-payment. Some one in Finance had to resure us by confirming payment but declined our one day refund for any percentage. Our email about the late arrival was of no help.

  • Stayed: April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BADOLATOSHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (238)
Traveler rating
Traveler type
Time of year
Language

189 - 195 of 238 reviews

Reviewed April 6, 2010

Upon arrival I was searched along with my belongings. Then after having my room key re-keyed, I found out that there is an annoying alarm system that goes off every time you forget to slam the door shut.
That evening, after an all day excursion around town, I came back to the hotel with a pizza and wasn't allowed to bring it into the hotel. I called for the manager (which I've never had to do before) and he told me that security actually searches for alcohol and food from outside vendors/restaurants. - "Hotel policy" is what I was told by the manager. So my initial search wasn't for peoples safety but to make sure they squeeze every penny out of your pocket. Great! Cutting corners will only drive future guests away.
Colleagues showed up to discuss what I was there for so we headed to what seemed like an elaborately decorated wine bar but without a server/bartender so we had to walk out and find another suitable lounge. The next morning, I received three calls back to back asking for me to come down stairs and settle my bill. I wanted to ask why but by then, I had given up. After I checked out and went back to where they never let you down, The Hilton, I told all our travel agent at embassy where I work, never to book anyone at the fake continental. I always stay at the Intercontinental in Festival City in Dubai, UAE and trust me, they have nothing in common. Besides the Sheraton and Hilton, I doubt any of the hotels train their staff on basic customer service and hotel management. Since most of these hotels are personally financed, cutting corners towards the last bit of the opening seems to be a must. I would never stay in one of those low budget, shinny hotels. Jupiter comes in third for me. I stayed their a few months back and it was well worth it. Great location, flexible, and great customer service.

  • Stayed: March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gvtdaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2010

Decent business hotel. Clean, nice rooms good price. Nice roof top pool and gym. Breakfast was fine. Evening meal was very nice but menu doesn't have much choice and no ambience. Hotel would also suit tourist not planning to stay long time in Addis. Only downside is noisy nightclub - when you check in make sure your room is on the opposite side.

  • Stayed: February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sijeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2010

Although this hotel is not part of the international Inter-Continental chain, it sports a nice copy logo and 5 stars outside the entrance. The hotel is popular with African business travelers due to its reasonable rates. My Canadian colleagues told me however that their employer would not book for them here due to bad experiences in the past. This was my second stay in the place and some things had improved. The loud lobby music had been toned down and there were less electricity problems. However, the construction sites at the 2 sides of the hotel continue working sometimes 24/7. There is also a very popular night club downstairs so do not recommend staying on this side of the hotel, but on the upper floors. The hotel suffers from BED BUGS. This had happened to a colleague of mine last time in November, happened to me and my colleague this time. What is on offer is anti-mosquito spray now in all rooms and was offered by cleaning staff as the solution to the problem. There is no A/C at all. The hotel normally has an ok internet service (with cable) but this time around the hotel's only technician on call happened to be on holidays on a public holiday, and the connection was out for 36 hours during this time. The technician after returning to work fixed the problem, but after his Sat 12 noon departure the connection collapsed again. The technician had found a router problem (in his own words) and fixed it, however the reception staff happily informed the annoyed customers that this was "a service provider problem", when they actually just did not have a technician on call 24/7. The staff are friendly and try their best.

  • Stayed: February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kati018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2010

This is a pretty good hotel for both business and pleasure. It is NOT part of the Intercontinental Group of hotels. If it was, it would be a a quite good Holiday Inn but definitely not an Intercontinental. The hotel is relatively new, the rooms are fully adequate (I did have rotten pillows though) with a good range of TV channels. The bathroom works, but I doubt that anyone will rave about its size, quality of finish or facilities. The public areas are impressive and the staff are unfailingly friendly and efficient. I did not experience any significant service failure. The breakfast is good, and the food reflects what I would expect from a Holiday Inn. The location seems to be pretty central. The rates are in a different (ie, much lower), league from the Sheraton.

  • Stayed: February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2010

Close to UNECA, good rooms, boring food & bar, not really a 5-star atmosphere, enough if you are busy

Stayed: January 2010
Thank MarWaGe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2009

We were looking for a good hotel in Addis and we had heard it was good. It exceeded all our expectations. The hotel and the staff were excellent. Finally, a hotel in Addis that can match with the Hilton and the Sheraton. All the facilities we wanted were there - good restaurant, spa (the massages are excellent), business centre, wine bar/ room, beauty salon. Excellent, excellent find in Addis - go there if you're in the city for a few days!

  • Stayed: December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SJNewYorkNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Addis Ababa hotels
1.8 mi away
Monarch Hotel
Monarch Hotel
#17 of 124 in Addis Ababa
242 reviews
1 mi away
Getfam Hotel
Getfam Hotel
#16 of 124 in Addis Ababa
62 reviews
0.1 mi away
Radisson Blu Hotel, Addis Ababa
Radisson Blu Hotel, Addis Ababa
#3 of 124 in Addis Ababa
802 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Marriott Executive Apartments Addis Ababa
0.4 mi away
Hilton Addis Ababa
Hilton Addis Ababa
#10 of 124 in Addis Ababa
1,215 reviews
1.7 mi away
WaterGate Hotel
WaterGate Hotel
#58 of 124 in Addis Ababa
3 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Intercontinental-Addis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Intercontinental-Addis

Address: Kassanchiz | Kirkos district, Kazanchis area, Addis Ababa 80400, Ethiopia
Location: Ethiopia > Addis Ababa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 124 Hotels in Addis Ababa
Price Range: $103 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Intercontinental-Addis 4*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Cheap Tickets, Travelocity, Orbitz, Agoda and Jovago.com so you can book your Hotel Intercontinental-Addis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing