We booked a month in advance for an adjoining room for a family for three nights. We paid 100% by telegraphic transfer before arrival.
We arrived a day late but the adjoining room was not available.In consolation they gave us a the Presidential Suit. It was huge but without privacy, for our children were 7 and 6.
On checking out,their system had no details of our pre-payment. Some one in Finance had to resure us by confirming payment but declined our one day refund for any percentage. Our email about the late arrival was of no help.
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