It is important to know that the hotel is not affiliated in any way with the Intercontinental chain hence one should not expect Intercontinental standards. I was very surprised when a friend told me that the hotel opened only in January 2009 because the rooms really look run down for such a new hotel. The spacious lobby is a pleasant choice for afternoon tea, snaks or evening drink. The hotel restaurant is quite limited if you are vegetarian, have allergies or other dietary restrictions. The staff is impossibly kind and affable although ultimately inefficient. Wake up calls do not materialize and special requests may be ignored or not understood. Room service on the other hand was quick and efficient although please request those items that you would consider a given (i.e. salt and pepper, butter, jam) at the time of ordering or the tray will come without it. The gymnasium on the 9th floor is decent and has all the basic equipment. The SPA facilities are a little dingy looking (are the wall huge posters of archeological sites really necessary in the lounge area?), the sauna and steam room are potent and clean, the overall ambiance leaves a bit to be desired. The staff are not given separate quarters for their down time thus slouch around in the lounge area and at the end of the day share the shower and dressing room facilities with the guests. Also note that any towels you will need for use in the gym, sauna, steam, room, shower or treatments are to be asked for when you first arrive at the entrance to the dressing room because there are no towels anywhere inside. I may be a little sensitive to strong smells but know that the rooms on any floor do get the spicy odors from the restaurant located on the ground floor. Either ventilation does not work well or is inexistent.
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